If you use Dan’s world famous concierge link, a real human reads your room requests and often responds to let you know they got them. I’m sure he will post it but if you search his username and concierge the link will come up. I find it easier at Swan and Dolphin to just explain what I want, rather than picking a room like on touring plans. You could write, for example, “we are celebrating our ______ and would love a great view. It’s most important to us to be on a low floor near an elevator. If possible we would like to be near the pools.” I have even gone so far as to ask to be near my mom but not connecting

We have had great luck with those requests!