Does The Fountain not take reservations?
Also, was looking around on their site, which is well done I might add. I saw that there was a request form letter you could fill out.
I only booked a standard view. There was a part on the request where you could ask for a room upgrade. Is that a free room upgrade? I have the SPG card. I really don't care if I get one or not and that is why I just booked the standard. However, if they wanted to throw in an available balcony room or better view, I wouldn't be opposed, LOL.