just another guy
Mouseketeer
- Joined
- Jun 14, 2006
- Messages
- 478
Yeah, well here goes!
I'm somewhat local to disney. I know many people that work there. Anyway, decided to make my girl to movie and a dinner. We went to the movie first, and then decided to try Wolf Gang Pucks. I've had their counter service before, and it was good. We were deciding between the upstairs, fancier one, and the downstairs. We decided to try the downstairs. The wait was long, or the host said we could have a seat at one of the open tables in the bar, and still order anything. We grab a seat at a high top table for two. Right away I notice a server in the corner playing with their cell phone. Real classy! My girl and I looked over the menu for a solid 5 minutes before the same texting server came to greet us. I had a bad feeling already. "Hi, I'm _______, have you been here before?" she said in a bland, I don't want to be at work today type attitude. We said no. She told us the special, and asked if we wanted something to drink. We said two cokes. She rolled her eyes, and walked away. No, "I'll be right back with those." or even an "OK." Guess she was upset we were not buying overpriced $10 alcoholic drinks. I then watched her walk back to the corner, check her cell phone again, and make our drinks. That consisted of scooping ice out of a plastic bin placed on top of the bar, and then reaching over the bar to use the soda gun. Unsanitary ice, bar gun soda(which always tastes like crap), and the fact she put 3-4 cubes in per class...nice! She brings those over, sets them down, and says "you ready to order?" Again, her lack of manners was really pushing our buttons. Open menus say a lot. A proper response would have been, "Looks like the two of you may need a couple more moments to decide?" or possibly, "Do you have any questions regarding the menu?" We told her no, and again she just walked off. 3 minutes later she's back with, "ya ready?" I somewhat rudely responded with, "I think we're still debating." and she was walked off again. Her attitude, combined with the fact I could see my girl has goosebumps from the cold AC, and that was it. I was pissed, but my girl was the one who said we should leave. We stood up, and walked out.
One down, one to go.
We walked on debating Rainforest Cafe or Earl of Sandwich. Rainforest won out. She had been there a couple times, and had some sort of skip the line card which also gets you a free app, or 10% off the check. It was busy, but having the card, we were sat right away. We were sat in the monkey area at a table for two. As we sat down I noticed to our right a table of 4 had empty glasses, and all their app plates stacked at the end of the table. Ah great, the sign of a poor server. To our left was a british family of 6-8 adults. I'm scanning the menu since I had never been there before, but also looking around. The restaurant seemed very busy with lots of staff around, so I had high hopes. 5 minutes in, a server walks by us and says "I'llberightwithyou" without even stopping walking. Yes, it really was one word the way she said it. A food runner then brought out two dinners for the large british family. 2-3 minutes later we get another "I'llberightwithyou" as she goes to the british family. She tells them their other meals are on the way, and runs off. 3-4 minutes later she's back with 2 or 3 more meals for them, and again says the others are right behind her. The overweight server, now panting, tells us her name(different from what her name tag says) and asks if we have been here before. My girl says yes, but that I have not. In one word fashion again she says there's a thunderstorm ever 30 minutes, animals every 16, pauses for a microsecond and then asks "what do you want to drink?" We asks for two cokes, and she's off running again. 5 minutes go by, and she stops by with just to drink napkins and says, "I'm coming, I'm coming" and then goes over to the british family telling them for the third time that their food is on the way. I could see them rolling their eyes. She then said, "You just be getting mo' time for digesting that salad, it be right out" As she turns to run away, the father, who I might add is half done with his burger and fries loudly says, "Yeah, maybe tomorrow!" Also, speaking in broken english to a british family is just plain stupid. 5 more minutes go by, and she brings out cokes for us and one more meal for the british family. After setting it down, she was off running again. 5 minutes later she came to us said, "Um..." looked away, and ran off. About 5 minutes later she had still not come back. I may have been slightly off with the times above, but at this time we looked at our watch, and it was 31 minutes after we had been seated. Factor in 2-3 minutes from the printed time on the seating card until we made our way to the seat, and that is still basically half an hour without a server taking a food order. We decided to leave. As we stood up, a couple of the british people looked our way. I told them to enjoy the wonderful service. They laughed and said cheers as we left.
Off to Earl of Sandwich, a quick 5 minute line, and we finally had some food.
Now before anyone jumps on my review, I waited tables through high school and college at chain restaurants(Apple Bees, etc), and my girl worked at a couple fancy restaurants back home before she landed a good job. We both know what service is, and its not that hard. I'm sure anyone could go to either of these places and have an awesome experience, but we just got the short end of the stick last week.
. And I hope that you did not pay for the 4 cokes like someone asked, why should you ?
, it was not your fault that these places could not accommodate you. I am sure that 4 free cokes which they might not have even got refills on or even a chance to finish could not make up for the time that you guys lost. Next time that this happens take a minute and share the problem with someone in charge,it may save you some time in the future.
as for the ones that complain they hate reviews like this I say why not just read them! 
