Does anyone know what exactly Fidelity’s fee goes toward? Or have experience getting it waived?
Before I tell our story I’ll be clear that I knew about Fidelity’s fee beforehand and adjusted our offer accordingly. I also knew about the many issues with Fidelity from posters here (thank you!).
We put in an offer on Saturday, 2/11. No response for two days, then we get a counter on 2/14 (There is a story here too - broker initially declined offer, then called back with counter. Apparently she missed a day old voicemail from seller with the counter offer). Agree to the counter offer on 2/14, receive contract on 2/15.
I notice that 2022 points are missing on the contract and email the contract coordinator on 2/15. No response. I call the coordinator on 2/16 and leave a voicemail. The long weekend rolls around so I wait until yesterday to reach out again.
I call the coordinator again, she says she has no idea about the points and transfers me to the broker. After a long conversation, broker and I sort out 2022 points and she provides screenshots of the seller’s dashboard to alleviate my concerns. She says she’ll have the coordinator correct it and I should have a new contract in 20 minutes.
Today, 2/22, in a 2 minute span this afternoon I get a voicemail, email, and text from the broker all with a similar message. The voicemail is a bit harsh, asking why I haven’t signed and the faster I do the faster we go to ROFR. I call back and say “We talked yesterday…? Missing points? I still don’t have a new contract so there’s nothing to sign.” She says “Oh right! We’ll send it over ASAP!”
As of this post still no contract. I would just walk away since I’m so annoyed with Fidelity but the contract is a perfect amount of points and UY. If the fee is for “service” or “administration” and I haven’t experienced either of those, do you think it’s fair I ask them to waive it?
Before I tell our story I’ll be clear that I knew about Fidelity’s fee beforehand and adjusted our offer accordingly. I also knew about the many issues with Fidelity from posters here (thank you!).
We put in an offer on Saturday, 2/11. No response for two days, then we get a counter on 2/14 (There is a story here too - broker initially declined offer, then called back with counter. Apparently she missed a day old voicemail from seller with the counter offer). Agree to the counter offer on 2/14, receive contract on 2/15.
I notice that 2022 points are missing on the contract and email the contract coordinator on 2/15. No response. I call the coordinator on 2/16 and leave a voicemail. The long weekend rolls around so I wait until yesterday to reach out again.
I call the coordinator again, she says she has no idea about the points and transfers me to the broker. After a long conversation, broker and I sort out 2022 points and she provides screenshots of the seller’s dashboard to alleviate my concerns. She says she’ll have the coordinator correct it and I should have a new contract in 20 minutes.
Today, 2/22, in a 2 minute span this afternoon I get a voicemail, email, and text from the broker all with a similar message. The voicemail is a bit harsh, asking why I haven’t signed and the faster I do the faster we go to ROFR. I call back and say “We talked yesterday…? Missing points? I still don’t have a new contract so there’s nothing to sign.” She says “Oh right! We’ll send it over ASAP!”
As of this post still no contract. I would just walk away since I’m so annoyed with Fidelity but the contract is a perfect amount of points and UY. If the fee is for “service” or “administration” and I haven’t experienced either of those, do you think it’s fair I ask them to waive it?
