Waitlist and how they are fulfillled

[goofydiz]

I had a waitlist in place for a resort stay which was coming up soon. Since I could only have 2 waitlist active at once, I was pretty much stalking the DVC website checking for availability anywhere that would come up. Anyway, this morning I was on the site checking and to my surprise a room came up with the same exact criteria as my waitlist. I immediately went to the home page to see if my waitlist came through (which it didn't). So I cancelled it and went back and booked the room. So my question is...........How in the world do they fulfill waitlist request? Is this suppose to be done immediately upon a cancellation, once a day or what? How could I have a waitlist active, a room become available and not receive my room? I am over the moon that I got my room in the end. And very thankful that I was in the right place at the right time! I'm just very confused!

 

[quirty30]

I had a waitlist in place for a resort stay which was coming up soon. Since I could only have 2 waitlist active at once, I was pretty much stalking the DVC website checking for availability anywhere that would come up. Anyway, this morning I was on the site checking and to my surprise a room came up with the same exact criteria as my waitlist. I immediately went to the home page to see if my waitlist came through (which it didn't). So I cancelled it and went back and booked the room. So my question is...........How in the world do they fulfill waitlist request? Is this suppose to be done immediately upon a cancellation, once a day or what? How could I have a waitlist active, a room become available and not receive my room? I am over the moon that I got my room in the end. And very thankful that I was in the right place at the right time! I'm just very confused!

From what I've read on many threads since members have been able to book online, it seems like waitlists are only matched at certain times of day. So much as you described, sometimes if someone cancels and you check the website at just the right time, you can find what you are waitlisted for.

 

[goofydiz]

Thanks..........that explains a lot!!! Now I know for next time to be a stalker!

 

[Chuck S]

Be sure to cancel your waitlist, if you have not already done so.

 

[crisi]

From what we can tell, there is no holding pool.

If I were doing the requirements for the system, when you cancel a reservation that room night would go into holding. CMs would have the ability to reach into the holding pool to tweak a reservation for the last owner of the reservation (i.e. the drop nights in the middle of the reservation risk - or the switch at seven months and lose the reservation you had risk, or the "oh my God, I cancelled the wrong reservation" risk), but only to reestablish those room nights to the existing membership. There might be a management override feature that would allow a supervisor to grab nights from those pools to cover mistakes.

But for everyone else, those room nights would be held - until the waitlist runs. Then AFTER the waitlist runs, those rooms would be released back into the bookable pool.

When you hit that seven day window - or maybe even 30 days out - rooms would work like they do now - immediately returning to available status.

But from what I can tell, the status on a room is only "booked" or "available"" - once a room is cancelled, it goes straight into available - and anyone can get to it, from the website or any of the CMs - but the waitlist won't know its there until the waitlist process happens because waitlist processing is a batch.

(Can you tell I've done some system design - with hotel reservation systems even )

 

[DebbieB]

I've been stalking the online system for a November trip, I was surprised that some hard to get rooms came up, like 2 nights in a BLT standard studio, an AKV value studio for 1 night. I don't want to a split stay so I didn't take them.

 

[WDW-BWV]

So the question becomes is the wait list processing done automatically or by a person assigned to the task . Next how often .

Anyone have any thoughts ?

 

[CarolMN]

So the question becomes is the wait list processing done automatically or by a person assigned to the task . Next how often .

Anyone have any thoughts ?

Waitlist matching appears to be a batch run. We do not know how often the batch program is run, or when.

Once a waitlist is matched, the match goes into a file. It takes a CM to manually complete the process. My understanding is that they work the matches in the order of arrival. It can take a few days for the manual processing to get done.

 

[crisi]

So the question becomes is the wait list processing done automatically or by a person assigned to the task . Next how often .

Anyone have any thoughts ?

We don't know. We think nightly and we think its probably automated.

 

[River Country]

I think it works just like the Snapple Iced Tea/Lemonade drink is made.

There is an old man in a room using his one good eye.

 

[mikek]

From what we can tell, there is no holding pool.

If I were doing the requirements for the system, when you cancel a reservation that room night would go into holding. CMs would have the ability to reach into the holding pool to tweak a reservation for the last owner of the reservation (i.e. the drop nights in the middle of the reservation risk - or the switch at seven months and lose the reservation you had risk, or the "oh my God, I cancelled the wrong reservation" risk), but only to reestablish those room nights to the existing membership. There might be a management override feature that would allow a supervisor to grab nights from those pools to cover mistakes.

But for everyone else, those room nights would be held - until the waitlist runs. Then AFTER the waitlist runs, those rooms would be released back into the bookable pool.

When you hit that seven day window - or maybe even 30 days out - rooms would work like they do now - immediately returning to available status.

But from what I can tell, the status on a room is only "booked" or "available"" - once a room is cancelled, it goes straight into available - and anyone can get to it, from the website or any of the CMs - but the waitlist won't know its there until the waitlist process happens because waitlist processing is a batch.

(Can you tell I've done some system design - with hotel reservation systems even )

OK.

I vote we all get assessed an extra dollar per point next year to be paid to you to correct their IT mess!

 

[rlduvall]

I think it works just like the Snapple Iced Tea/Lemonade drink is made.

There is an old man in a room using his one good eye.

And you "Win Nothing Instantly" . . . including your waitlist.