We travelled to Orlando for a three week holiday at Christmas. Two weeks Orlando and one week Fort Myers, to get married on the beach. My partner Julie, her child Ailsa,My children Holly Chloe, and Savannah, and me Geoff. It was to be very special to my children, as it was their first return to Disney after their Mother had suddenly died just days after returning from a fantastic visit in Jan 2002. I e mailed Virgin a couple of months before to let them know of our circumstances.
The problems were that the house they put us in was old,the patio doors would not work properly, the washing machine put fluff all over our clothes,and the pool heat cut out, and when we complained, we were told to give them time to sort it out. Now, due to what had gone on previously we were in a rather delicate frame of mind and wrongly let them push us in to waiting for the repairs to be done. Some were some weren't. I paid for the pool heating in advance as requested as it was December and the kids love swimming,but after two days the pool heating stopped working ,when I told them they said it was in their small print that if the outside temp dropped below 44 f, the heater cut out, now I'd paid just over $200 for nothing. There were other things like the alarm contact fell off the patio doors and so we couldn't set the alarm till it was glued back on and the mesh door leading to the pool was left open a couple of times probably by the pool maintenance. The lock for the patio doors was a piece of wood propping it shut.
The plane we flew back on was an old 747 200 and was falling to bits. it was delayed through mechanical problems for setting off and when we landed we couldn't go near the main building because one of the engines wouldn't shut down for a while, quite a few of the tellys were broken, the seat in front of Julie wouldn't go upright.
I complained to Virgin on return and they said they investigated our problem and eventually gave us £200 in Virgin vouchers. I told them this wasn't good enough and I was looking for at least £500 cash,they said they would convert the vouchers to cash but this was their final offer. This is £200 cash back from a £5500 holiday package. Julie, now my wife has been put off Virgin . I personally think that they have cut back their costs and are running on almost empty as far as service goes.
The travel agent I booked it through has ceased trading,
Why don't Virgin take their complaints seroiusly enough?
how can I get what I deserve?
Thanks for listening,
Geoff.
The problems were that the house they put us in was old,the patio doors would not work properly, the washing machine put fluff all over our clothes,and the pool heat cut out, and when we complained, we were told to give them time to sort it out. Now, due to what had gone on previously we were in a rather delicate frame of mind and wrongly let them push us in to waiting for the repairs to be done. Some were some weren't. I paid for the pool heating in advance as requested as it was December and the kids love swimming,but after two days the pool heating stopped working ,when I told them they said it was in their small print that if the outside temp dropped below 44 f, the heater cut out, now I'd paid just over $200 for nothing. There were other things like the alarm contact fell off the patio doors and so we couldn't set the alarm till it was glued back on and the mesh door leading to the pool was left open a couple of times probably by the pool maintenance. The lock for the patio doors was a piece of wood propping it shut.
The plane we flew back on was an old 747 200 and was falling to bits. it was delayed through mechanical problems for setting off and when we landed we couldn't go near the main building because one of the engines wouldn't shut down for a while, quite a few of the tellys were broken, the seat in front of Julie wouldn't go upright.
I complained to Virgin on return and they said they investigated our problem and eventually gave us £200 in Virgin vouchers. I told them this wasn't good enough and I was looking for at least £500 cash,they said they would convert the vouchers to cash but this was their final offer. This is £200 cash back from a £5500 holiday package. Julie, now my wife has been put off Virgin . I personally think that they have cut back their costs and are running on almost empty as far as service goes.
The travel agent I booked it through has ceased trading,
Why don't Virgin take their complaints seroiusly enough?
how can I get what I deserve?
Thanks for listening,
Geoff.
)and eventually recieved a personal apology from him, £100 in Virgin Atlantic vouchers each and 15% off our next booking (on top of any other discount). Still not brilliant for a holiday that cost over £5k but it was an apology I wanted, more than any financial recompense. In the end, as it was the days when Travel agents were giving big discounts I managed to book our next Virgin holiday for less than £1000 when I used all the "freebies" 
