Virgin kids refund

[crmscotland]

Have people been chasing virgin or virgin just emailing them?

Virgin emailed me, l then telephoned & was told to email re amended e-ticket received showing no fare for my son & incorrect total

 

[spottycotty]

Hi.
I have been reading this thread with interest.
We are booked to travel in November, therefore, I have at the moment only paid a deposit to the TA.
How will this work? Will the overall bill be amended or will I have to get in touch with Virgin myself?
I have emailed TA on Monday but still waiting a reply.
TIA xx

 

[crmscotland]

Hi.
I have been reading this thread with interest.
We are booked to travel in November, therefore, I have at the moment only paid a deposit to the TA.
How will this work? Will the overall bill be amended or will I have to get in touch with Virgin myself?
I have emailed TA on Monday but still waiting a reply.
TIA xx

I booked flights direct with Virgin & had paid in full, it was they who emailed me about refund. Since you are using a TA & only paid deposit so far l think your TA will deal with it & overall bill will be reduced.

 

[spottycotty]

Thanks, I'll give him until Friday before I ring again then x

 

[RDP]

Not sure what VA have done with my e tickets, received 2 new e tickets, neither of the amounts look correct as they are nowhere near the original price I paid. No refund as yet.

 

[jothp]

I have received my new e-tickets too and the price for my 2 daughters is now also showing as zero!

 

[maclondon]

I paid after it was announced but paid full amount.

I got a cheque this week refunding me the £213 (3 kids)