Virgin Atlantic online problems?

[musketeer]

I have the same message phoned Flying club but they couldn't find my booking and was told to phone VH to get a locator number maybe we're not on their system yet as not going until next august.

 

[MikeyD]

My mate works at Virgin and he said they can only legally amend reservations before travel has started if they booked direct with the airline. A schedule change is deemed an amendment so for anyone who has booked with Virgin Holidays or a travel agent, must have the change made in the system they use. Its something about taking over ownership of the reservation and if Virgin made the change it would lock out the people who booked it for you. I was told the message on the Virgin Website which tells you the flight has changed and then allows you to acknowledge it, is just for people who have booked direct due to the above. I'm reliably imformed though that the Website will soon do what it can and at least tell you your reservation has a schedule change and for you to contact your travel agent.

Cheers