Villa Cleanliness

[T16GEM]

"There's my side of the story, your side of the story and then there's the truth"

That's a line out of the new Gary Barlow / Robbie Williams duet!

 

[buzz for boys]

We are currently renting a villa whilst we stay at Florida, however the standard we expect for a luxury villa is not accetable. Patio Windows still have other peoples hand prints on them, pool had dead frogs in it also an infestation of ants, when pool guy came round to clean pool he said that he already knew about this and reported it. lights not working in toilets and kitchen areas. remote controls with no batteries, there is dust everywhere on skirting boards to door frames and you can actually see where they tried to clean kitchen table as its all streaky and sticky, even the utensils had food stuck to them. A lamp shade was also broken and just lying around base of lamp. Now I know that the owner is not here all the time but the management team have let them and the customers down badly, so much so we are not staying at another resort at our own expense as my wife and kids do not want to stay at the villa anymore. What advice can anyone give.

I have followed this thread from the start and I have to say you never once mention if you actually phoned the management company and requested a cleaner ???
For me personally the things you mention in your original post would make me dissapointed in the villa but they are not unresolvable and not bad enough to warrant moving out to a new accomadation.

Dust can be wiped off ,table could have been cleaned and utensiils put back through the dishwasher !! So yes not the start to the holiday you wish for but not beyond putting right.

I guess everyone has different ways of dealing with things but I do think that its time to take the grievance to the legal proffesion and get it resolved properly to the satisfaction of both parties !!

 

[skelfbsfb]

I would like to thank all who have given me support and advice through out this thread especially the Dibb Villa Owners. Im hoping that this will be resolved so that we can all move on.

 

[Netty]

I would like to thank all who have given me support and advice through out this thread especially the Dibb Villa Owners. Im hoping that this will be resolved so that we can all move on.

hope you get a resolution with the owner

 

[UKDEB]

I said at the beginning and I still warrant that the only way to resolve this is in private.

I can't be the only person who sees the irony in your suggesting that the OP should conduct his grievances with you and your advertiser in private, when you have subsequently aired your grievances with him on this forum. You can't take the higher moral ground unless you're willing to be bound, absolutely, by your own standards no matter what the provocation. For most, there's a point at which strength of feeling will take priority over integrity. For you, that point has clearly arrived and you are perfectly within your rights to make your case, but you also have no choice but to acknowledge that the OP is similarly entitled. He has done nothing more than you have - that is to state his side of an argument publicly. The only difference is, he hasn't patronised you by attempting to apply one rule for you whilst ignoring it himself.

 

[UK~STU]

I can't be the only person who sees the irony in your suggesting that the OP should conduct his grievances with you and your advertiser in private, when you have subsequently aired your grievances with him on this forum. You can't take the higher moral ground unless you're willing to be bound, absolutely, by your own standards no matter what the provocation. For most, there's a point at which strength of feeling will take priority over integrity. For you, that point has clearly arrived and you are perfectly within your rights to make your case, but you also have no choice but to acknowledge that the OP is similarly entitled. He has done nothing more than you have - that is to state his side of an argument publicly. The only difference is, he hasn't patronised you by attempting to apply one rule for you whilst ignoring it himself.

The BIG difference Deb is if you care to read the thread from the beginning you will see that my involvement only came AFTER the OP took it upon himself to mis quote my personal messages to him. Giving the wrong impression to the readers of this site.

I have been privately messaging the OP since the start of this thread, it wasn't I that tried to mislead members of this site!

I take my integrity very seriously and this has nothing to do with Integrity.
If I feel that I am being attacked in public I will defend myself in public.

The OP wasn't defending himself, where as I was. The OP is looking for compensation, I'm not. The OP made this public, I didn't, I'm very sorry you cant see the difference!!!!

Anyhow how come this thread now seems to be about me and the DIBB? surely the thread is about the OP and his complaint against a Villa Owner. As a moderator I would have thought you would have been keen to keep this thread on topic!

Where are you getting this "Higher moral ground" rubbish from? Have you actually read the thread or are you just taking this opportunity to have a go at me Deb?

No matter what I have posted here I maintain that the OP should have kept things private between himself and the villa owner. Had he done so the villa owner may have been more amenable to listen to the OP and come to some sort of resolution.

 

[Pegasus928]

No matter what I have posted here I maintain that the OP should have kept things private between himself and the villa owner. Had he done so the villa owner may have been more amenable to listen to the OP and come to some sort of resolution.

I'm sorry but that makes no sense to me.
Why would it make any difference to the outcome whether things had been kept private or not. If the villa owner is in the wrong they should be working at finding a solution regardless of PMs, open forum - whatever.
The fact they are acting the way they are because of the manner in which William decided to vent his frustrations (due to being ignored if I understand correctly) shows a huge amount of pettyness and unprofessionalism.

 

[skelfbsfb]

The BIG difference Deb is if you care to read the thread from the beginning you will see that my involvement only came AFTER the OP took it upon himself to mis quote my personal messages to him. Giving the wrong impression to the readers of this site.

Sorry Stu but I never mis quoted you, you did say my account would be suspended. Thats what I quoted never changed any part

I have been privately messaging the OP since the start of this thread, it wasn't I that tried to mislead members of this site!
I have never tried to mislead anyone throughout this account. You talk about integrity now you are questioning mine by this statement

I take my integrity very seriously and this has nothing to do with Integrity.
If I feel that I am being attacked in public I will defend myself in public.
I also take my integrity seriously and I will also defend myself when I feel that I have been taking for a mug

The OP wasn't defending himself, where as I was. The OP is looking for compensation, I'm not. The OP made this public, I didn't, I'm very sorry you cant see the difference!!!!

I never asked for compensation at first until they telephoned me asking about item that I reported, then they admitted that the management company were sloppy and when the current guests leave then the villa would get a good clean out

Anyhow how come this thread now seems to be about me and the DIBB? surely the thread is about the OP and his complaint against a Villa Owner. As a moderator I would have thought you would have been keen to keep this thread on topic!

Where are you getting this "Higher moral ground" rubbish from? Have you actually read the thread or are you just taking this opportunity to have a go at me Deb?

No matter what I have posted here I maintain that the OP should have kept things private between himself and the villa owner. Had he done so the villa owner may have been more amenable to listen to the OP and come to some sort of resolution.

Again Stu maybe you should read the thread the owner stated right at the beginning that as far as they are concerned the matter is closed which you were aware of. They also made a threat of sending a solicitor letter for slander and loss of earnings again you were aware of this.

Would like to add people may think Im having a go at Stu and The Dibb but Im not, I have made many friends and received valuable information through this website and I wish them all thye best, however I feel that I have been let down badly when I reported the issues to Stu, I believed that he would have some say and maybe get the issues resolved. I booked the villa through this website as I valued the members.

 

[howlongtillsummer?]

What a terrible story. I have just read all of this and am very glad I am not looking for a villa next year!

The solicitors threat tipped the balance for me. In my opinion that is purely bullying behaviour.

I hope you have better experiences in the future.

 

[NicolaUK]

I really don't see what the OP has done wrong and why it's becoming so personal.

I know I'm repeating myself but having been in a very similar position being ignored by an owner, you have two choices, walk away from your money or do the only other thing possible, take it public. I can't see that the villa has been linked to on this thread, I don't know why he's getting grief for trying to get the problem resolved.

I was very lucky in my experience in that when I contacted the site owner the villa was advertising through he was horrified and all was resolved after one email.

Surely by just saying 'nothing to do with me' isn't the responsible way to approach the situation and will only damage your own reputation in the long run?

OP I hope you get it sorted, don't give up on renting villas, most owners are an absolute pleasure to deal with but you sometimes really do need to do your homework and read between the lines when sussing them out

 

[howlongtillsummer?]

Point well made. I would say it would be tough to trust a villa owner after an experience like that.

 

[UK~STU]

Hi William,
This must seem like I'm defending the Villa Owner. I can assure you I am not, they can defend themselves.

However, I do always like to get both stories before I jump in with both feet. The fact that some on this thread are really quick to condemn when they haven't heard both side of things I think is appalling.

Having sympathy for you william is one thing but to start slating the villa owner and one of the sites that they advertise on is really out of order when the full facts are not known. Some people here have taken the opportunity to have a go at my site and that is why I am here.

I have heard both sides which is why I believe this whole thing has been handled in a bad way. Unfortunately it's not my place to quote the owner here.

 

[UKDEB]

The BIG difference Deb is if you care to read the thread from the beginning you will see that my involvement only came AFTER the OP took it upon himself to mis quote my personal messages to him. Giving the wrong impression to the readers of this site.

That makes it worse. The OP didn't take the higher moral ground. You did, but subsequently changed your point of view about taking things public when your buttons were sufficiently pushed.

I take my integrity very seriously and this has nothing to do with Integrity. If I feel that I am being attacked in public I will defend myself in public.

You have every right to do that. Your posts stand. It is a matter of integrity, though, when you claim that the OP should conduct his grievances in private, but choose to make yours public. You simply can't have it both ways. The only way to have retained your integrity would have been to have continued to conduct your dealings with him in private, rather than to make them public once the provocation became too much for you to bear. The provocation for the OP was presumably at a similar pitch when he made his initial post. The difference is, he's never claimed the higher moral ground.

The OP wasn't defending himself, where as I was. The OP is looking for compensation, I'm not. The OP made this public, I didn't, I'm very sorry you cant see the difference!!!!

Defending oneself is no more credible than stating a passionately felt grievance. Both are equally worthy. Defending oneself in public, whilst denying the right of another to passionately air his grievance lacks integrity. I defend your right to either stance (public or private) because that really is just down to opinion, but you have to hold that believe in its entirety - you just can't have it both ways. Agreed, the OP made this public, but then he isn't the one who's taking the higher moral ground in that respect in stating that it should be dealt with privately. You are! You can't say the OP should deal with his grievances behind the scenes whilst believing you have a right for yours to be aired in public. A grievance is a grievance no matter whether one is defending or protesting their point of view.

Anyhow how come this thread now seems to be about me and the DIBB? surely the thread is about the OP and his complaint against a Villa Owner. As a moderator I would have thought you would have been keen to keep this thread on topic!

It's about you and the DIBB? I don't see that. Surely, if you post to a thread, you accept that we have a right to respond? Or did you expect us to delete your posts? This is an absurd comment. I'm at a loss here. What are you suggesting we should do? Allow you to comment without response and move back to the topic? Delete your posts and return to the topic? What are the other options? Help me here.

Where are you getting this "Higher moral ground" rubbish from? Have you actually read the thread or are you just taking this opportunity to have a go at me Deb?

By saying that the OP should keep his grievances private, you're taking the higher moral ground. You're saying that playing things out on public fora isn't the way to conduct himself. That's your opinion. It may also be the opinion of others. Those with that opinion, by definition, are taking a higher moral ground than those who would choose take their argument public. But you then do the very thing you consider to be wrong. That's plain hypocritical. It doesn't matter whether you're defending yourself or making your argument. Either you believe in the premise or you don't. It can't be one rule for you, and another for everyone else.

I read the thread extensively before posting a considered response.

No matter what I have posted here I maintain that the OP should have kept things private between himself and the villa owner. Had he done so the villa owner may have been more amenable to listen to the OP and come to some sort of resolution.

The comments of the OP here make no difference to the villa owner's responsibilities. The villa owner may be annoyed, but it makes no difference to their responsibilities. Listening and responding to ones renters is a pre-requisite of renting, not something to which one needs to be amenable or otherwise.

 

[UK~STU]

A lot of words there Deb but no real substance!
I really don't have the patience to quote and pick the bones out of your incorrect assumptions! I'd rather william just get this resolved as quickly as possible and without my site being attacked here on the DIS, I thought those days were long gone

I'm going to end it here Deb....Sorry!

I will end with one thing though, which is the question I put to you previously, either you didn't answer it or I missed it.

Do You Know the OP is telling you the full truth?
Do you know the villa owners side of things?

Let me answer that for you......

I'm guessing you DON'T, it looks like you are just taking what you read at face value and running with it.

Take care.
Regards
Stu

 

[skelfbsfb]

Hi William,
This must seem like I'm defending the Villa Owner. I can assure you I am not, they can defend themselves.
Unfortunately it feels that way for me, as the owner is still allowed to advertise and take bookings for their villa. I would never make a complaint unless I feel that it is really wrong. when I made this thread I was just wanting people to be made aware of villa being advertised as LUXURY which it wasnt. I made other arrangements as my DW didnt want to stay there any longer at my own expense. some issues were reported to villa owner, when chap came out all other issues where reported, he stated that all wouyld be taken care of in the next few days, they were not. Now issues are reported, not fixed. Villa owner accepts that villa cleaner sloppy and villa will get good clean once current renters leave, not very nice on current renters.

However, I do always like to get both stories before I jump in with both feet. The fact that some on this thread are really quick to condemn when they haven't heard both side of things I think is appalling.
You have both sides of story, why would I make this up as you questioned my integrity, believe me the hassle this has caused me you would not believe

Having sympathy for you william is one thing but to start slating the villa owner and one of the sites that they advertise on is really out of order when the full facts are not known. Some people here have taken the opportunity to have a go at my site and that is why I am here.
I have not slated anyone on this thread or your website


I have heard both sides which is why I believe this whole thing has been handled in a bad way. Unfortunately it's not my place to quote the owner here.

Yes it has been handle wrong, but if an owner says as far as they are concerned the matter is closed, threaten you with a solicitor with slander and loss of earnings, would you accept this. I believe that I have shown integrity as I have not mentioned the villa or the owner throughout this account but you have mentioned me by name. The owner reads this thread and can make their point know, however refuses to do so. The last thing i wanted was for this, all I wanted was a LUXURY 4 bedded villa, I didnt get.

 

[skelfbsfb]

A lot of words there Deb but no real substance!
I really don't have the patience to quote and pick the bones out of your incorrect assumptions! I'd rather william just get this resolved as quickly as possible and without my site being attacked here on the DIS, I thought those days were long gone

I ratherthe situation was resolved as well

I'm going to end it here Deb....Sorry!

I will end with one thing though, which is the question I put to you previously, either you didn't answer it or I missed it.

Do You Know the OP is telling you the full truth?

Once again you are questioning my integrity and honesty
Do you know the villa owners side of things?
The owner as previously stated views this thread and can make comments if they wish, they have declined so far
Let me answer that for you......

I'm guessing you DON'T, it looks like you are just taking what you read at face value and running with it.
Thats because Im telling the truth, true facts all accounts honestly
Take care.
Regards
Stu

Stu I dont have a grievence with you, which you may think I do. I have continually asked for your help in resolving this matter. You are the site owner and could easily asked the owner to resolve this matter until they did they cannot advertise their villa. Matter would have been resolved if this was action was taken.

 

[howlongtillsummer?]

I have to agree that I think it was inappropriate to name the OP. They have not told us the name of the villa owner or even the community. I have read many threads which complain about villas on The Dibb (which I like!).

I do not know who is right or wrong here - I just feel a little more care and respect would be in order.

 

[UKDEB]

A lot of words there Deb but no real substance!
I really don't have the patience to quote and pick the bones out of your incorrect assumptions!

I've made no assumptions whatsoever. I've merely responded factually to the statements you've made. I've been forced to say a lot of words over and over in an attempt to make my point because my initial succinct response didn't seem to sink in.

I'd rather william just get this resolved as quickly as possible and without my site being attacked here on the DIS, I thought those days were long gone

I'm sure most people here know nothing of the history between the DIS and the DIBB. To your credit, and as I've said before, I think you've done a very good job there. I have absolutely no beef with you as far as that's concerned and you're the only person who ever brings it up. if you act like an idiot, though, I'm going to call you on it every time. I'm definitely not going to worry that you'll think it's about some old argument you had with the DIS long before I was a moderator.

I'm going to end it here Deb....Sorry!

I will end with one thing though, which is the question I put to you previously, either you didn't answer it or I missed it.

So, you're not going to end it there, then? You're going to do exactly what you did before - try to take the higher moral ground whilst having your say. Not as easy as you make out, is it?

Do You Know the OP is telling you the full truth?
Do you know the villa owners side of things?

I just don't see the relevance. But, then I'm acutely aware that sounds as though I'm afraid to answer the question, so you force me to comment. I'm willing to, but I need to know precisely what I'm answering to. What is it I've said that leads you to believe I'm siding with the OP? Is it that I said that I could understand why you wouldn't want this played out publicly on your forum, but that I considered, if you were pulling his posts, you should also pull the villa owner's ads? I can answer that easily. Anything else?

Let me answer that for you......

Really: please don't even attempt to do that.

I'm guessing you DON'T, it looks like you are just taking what you read at face value and running with it.

Of taking you at face value and responding to what you say? Guilty, as charged. Other than that, I've only made one carefully considered response to the OP.

 

[lin85prest]

At the beginning it was the fact that a villa had not been up to standard, a situation none of us want to be in. I have no idea where the villa is or who are the owners.
Now it seems to be getting very personal and after reading the rules on the DIBB this would not have been acceptable on their forum.
We use the boards for information and I am sure none of us would like to be in William's shoes.