4 hours in and just got this message in the chat for the first time ... "Thank you for contacting us to pre-register for the Disability Access Service. It is our pleasure to assist. Due to the popularity of the new video chat registration we are experiencing especially high wait times. If you are arriving soon and would like to pre-register, please continue to wait and stay close to your browser until connected with a Cast Member. If you are not arriving soon, we encourage you to try again closer to your arrival date as we value your time."