Well at least there's an explanation! And the server didn't make us feel like complete morons when we couldn't eat it the way it was. I really thought there may have just been a problem with the pizza oven the day we were there! I know I saw them holding the pizza up in the air in the oven on the humongous wooden spatula-type thing - I assume trying to bake the top without burning the bottom beyond recognition!
I agree that it's not what most Americans are used to, so I'd really expect to see others here mention it (since there are likely a few other Americans besides me), but it doesn't seem like I see it mentioned.
I'll put this in the category of "other people eat bugs too, but I'm not gonna!".But again, I definitely seem to be in the minority because we tried it based on the overwhelmingly good reviews I read here before our trip! Just goes to show that it's best to try something yourself and make your own decision about it.
There have been quite a few threads on this board about the "char," with many people complaining that their pizza was "overcooked."
Commonly, American pizzas are made in gas ovens -- clean and cheap.
But more authentic pizzas are made in coal or wood ovens. Neapolitan pizza, including Via Napoli, uses wood burning ovens. The wood burns significantly hotter than gas, allowing a nice char to form as the dough cooks and cheese melts, without actually over cooking the pizza.