I guess we are lucky. We've eaten there every trip for the last several years, and go at least twice a year. We love it. I have to eat gluten free, and their gluten free pasta dishes have always been wonderful, particularly the paccheri alla creme con pollo- large macaroni tubes, cream, chicken and pancetta. So yummy! My husband has loved everything he has ordered, pizza & otherwise. It is a very noisy restaurant, and that is my biggest complaint about it. The staff have always been over attentive when we've eaten there. I'm not exaggerating either. Other than the evening that a fight almost broke out between two loud mouthed men arguing over one of their very misbehaving children, where security had to be brought in, we've always had a pleasant time.

Oh, and three of my four grandparents were born in Italy, & I grew up in a very Italian South Philadelphia neighborhood, so know what good Italian food is. To me, nothing is as good as homemade, but by Disney standards, Via Napoli is pretty good. Sorry you had a bad experience, OP. That always stinks! I hate putting out money for an unsatisfactory meal.