VGC New Owner / Use Year Issue

[tjkraz]

While the opening date of the resort is one factor, another would be the projected sales track for each property.

Since BLT is a much larger resort DVC could, in effect, use the points from unsold units at the time of opening to subsidize that first year's points for members. In the case of VGC, I suspect DVC projected that the resort would be much closer to sold-out (if not completely gone) by opening day. Thus there would have been little-to-no unsold points to help pad the accounts of early buyers.

Even though the resort is opening sooner than expected and sales are apparently quite slow, it probably doesn't matter since the first point allocation is listed in the contract. My contract says point start February 2010, so that's what DVC is obligated to give me.

I don't believe there was any duplicity on DVC's part--they were simply working from projections available when sales began 6 months ago.

 

[wdrl]

I spoke to my guide yesterday regarding 09 points. He told me that it doesn't matter what UY I choose, I will get 2009 points. Please keep in mind my guide has a history of incorrect information, but he assured me this was the case.

Can you clarify something for me? Did your Guide state that you would get GCV points if you had chosen a February, March, or April UY?

 

[Robo-Daddy 3000]

While the opening date of the resort is one factor, another would be the projected sales track for each property.

Since BLT is a much larger resort DVC could, in effect, use the points from unsold units at the time of opening to subsidize that first year's points for members. In the case of VGC, I suspect DVC projected that the resort would be much closer to sold-out (if not completely gone) by opening day. Thus there would have been little-to-no unsold points to help pad the accounts of early buyers.

Even though the resort is opening sooner than expected and sales are apparently quite slow, it probably doesn't matter since the first point allocation is listed in the contract. My contract says point start February 2010, so that's what DVC is obligated to give me.

I don't believe there was any duplicity on DVC's part--they were simply working from projections available when sales began 6 months ago.

Tim, I appreciate you trying to give an explanation that makes some sense.

Quality Assurance and Member Satisfacation haven't been able to do that.
They kept talking in circles with different explanations. It was like they were throwing darts up on the wall and seeing if any of them would be acceptable to me.

There should be a rule or a formula that they use to determine who gets points and there should be some transparency here so that we, the members, can understand why points are being distributed in the way that they are for BLT and why circumstances are so different in the case of GCV. I don't think thats too much to ask. Still haven't heard back from my guide.

 

[thelionqueen]

Can you clarify something for me? Did your Guide state that you would get GCV points if you had chosen a February, March, or April UY?

Yes, that is what he told me!! I asked the same question in at least 3 different ways to make sure he understood the question and I the answer, and that is what he told me. I am still awaiting word from him that the rewrite has been submitted and absolute confirmation of 2009 points with a Feb (my UY) use year. I will keep you all posted.

 

[Robo-Daddy 3000]

Just following up here about the VGC 2009 UY subject. I've spoken to Member Satisfaction, Quality Assurance and our sales guide. The only reason that anyone can sorta give me as to why Feb-Mar-April UY don't get 2009 points has to do with just one word and that word is "inventory". When asked to explain what that means, I was told that its complicated and has to do with available (and here is that word again) "inventory" when units are sold and blah, blah, blah. It took two calls to my sales guide to get him to return my call. He said that I had good questions but he didn't have the answers which was the same response that I received from Member Satisfaction- good questions but I have no answers. I had two main questions which were something like:

1.Why don't Feb-March-April get 2009 UY points when the resort opens in September?

2. Why did all BLT owners receive 2009 UY points when BLT opened in August? Why is it a different situation in the case of VGC?

No answers given and none received weeks later. My sales guide said he would have to call some people to find out the answers because he is interested in knowing the answers too. Never heard back from him. Although when he called us and left a message while we were at OKW week before last he left his usual welcome home message for us and let me know that he think the point issue is mainly because of --guess what -- inventory!


Finally on the DVC website in my 2009 UY it says that my total number of points for the year is 330 (230 at AKV and 100 at VGC). Except I didn't receive the 2009 points from VGC. So really my total points in 230 and not 330 for 2009. In fact, we have two 50 point contracts at VGC and under each individual contract, it says that for 2009 UY there are 50 points for the year but none are actually allocated. Any else with a Feb-Mar-April UY have that situation on their account? My guide says to call Member Administration and maybe they can fix that because thats not what he sees. Quality Assurance says that they don't see that either and neither does Member Satisfaction.

If I ever add -on again, it will be with a different guide. In fact, I'm debating switching guides now even if I never add-on again.

 

[forevercruising]

Finally on the DVC website in my 2009 UY it says that my total number of points for the year is 330 (230 at AKV and 100 at VGC). Except I didn't receive the 2009 points from VGC. So really my total points in 230 and not 330 for 2009. In fact, we have two 50 point contracts at VGC and under each individual contract, it says that for 2009 UY there are 50 points for the year but none are actually allocated. Any else with a Feb-Mar-April UY have that situation on their account? My guide says to call Member Administration and maybe they can fix that because thats not what he sees. Quality Assurance says that they don't see that either and neither does Member Satisfaction.

Well...you might be closer to having 2009 points than we are, for our 2009 points shown on the DVC website only show our 160 SSR points; there is no indication whatsoever that 2009 VGC points even exist (even though we own 160 VGC, March UY -- there is nothing at all listed about them in 2009).

Perhaps you have made enough waves with the right people and, one of these days, your points will magically show up in your account for 2009!

Keep us updated; we are sharing the same boat; enjoy the ride!

 

[KAT4DISNEY]

Well...you might be closer to having 2009 points than we are, for our 2009 points shown on the DVC website only show our 160 SSR points; there is no indication whatsoever that 2009 VGC points even exist (even though we own 160 VGC, March UY -- there is nothing at all listed about them in 2009).

Perhaps you have made enough waves with the right people and, one of these days, your points will magically show up in your account for 2009!

Keep us updated; we are sharing the same boat; enjoy the ride!

It's the same with us. You'd never know that we had bought our Apr UY VGC in January. Nothing shows on it until the 2010 points.

 

[Quilter007]

Member satisfaction team & the guides......sigh! Both are mis-named! Member satisfaction team provides no satisfaction all they do is listen & hope that makes you feel better and that you'll stop calling & yelling at peopls and the guides are just sales people. More big sighs!

Really, really hoping we love VGC........really, really hoping....... trying not to be tense about it! Very glad I don't have this use year issue with the missing points -- that really stinks for you guys! I sent in an email on your behalf. Just because they haven't gotten a whining email from me in a couple of weeks and I don't want them to get lonely!

 

[dclfun]

Has anyone with an April UY gotten their 2009 points- mine are showing available for 2010 only- and this issue was NEVER addressed with me when I purchased my add-on.---Kathy

 

[tjkraz]

Finally on the DVC website in my 2009 UY it says that my total number of points for the year is 330 (230 at AKV and 100 at VGC). Except I didn't receive the 2009 points from VGC.

I might be able to shed some light on why some are "seeing" their 2009 VGC points and others are not.

A couple days ago I called to book a non-VGC trip and had to borrow two points from my VGC holdings. Prior to this time there was no mention of 2009 VGC points in my account either.

While making this reservation the rep had to put me on hold for a few minutes. When she came back on, she said something about needing to get help to "fix the use year" on those VGC points.

When I looked at the website later, like Robo-Daddy 3000 my 2009 totals included the VGC allocation although I was never able to use those points.

So it may be something that has to be "fixed" in the computer whenever someone books with their VGC points for the first time. Or perhaps when VGC points are borrowed.

Has anyone with an April UY gotten their 2009 points- mine are showing available for 2010 only- and this issue was NEVER addressed with me when I purchased my add-on.---Kathy

Your paperwork should stipulate that the first points you will receive are in 2010.

 

[thelionqueen]

OK, so if I told you all the drama regarding my rewrite you wouldn't believe it. Let's just say that part of it is that FedEx lost my package..yeah right. (not lost from DVC, lost from broker in CO that is required to manage paperwork). I digress, back to the story.

Needless to say I haven't gotten the 2nd set of paperwork back yet so I can't give any new info. on getting 09 points. My guide assured me, over and over, that I would get 09 points with my Feb UY.

Considering we're going on month 3 with this add-on, I have no idea what is going to show up. I'm assuming that once I finally receive the docs, it will show no points for 09 (despite guarantee from my guide that I will get them). I will keep you posted!

 

[SoCalKDG]

Bingo! If BLT opens in August and all UY's get 20009 points , then why is it different for GCV owners when the resort only opens one month later?

GCV was originally supposed to open in Dec. 2009. All members that were purchasing from the beginning of the year up through May were told this was the opening date. It wasn't until June, I believe, that opening day was moved up. So that was going to be 4 months after BLT, which is the Jan - April 2009 UY that people didn't get points. With a resort not open for the UY that people would have had at the beginning of the year, it would seem impossible to give out points.

Here is a question. Before purchasing didn't everyone know that Jan - April didn't get 2009 points while June and later did? If so couldn't people have pushed for a later use year? Or not purchased at all if this was a sticking point? Has DVC changed their mind and decided to give people 2009 points for use years of Jan - April?

 

[Tozzie]

OK, so if I told you all the drama regarding my rewrite you wouldn't believe it. Let's just say that part of it is that FedEx lost my package..yeah right. (not lost from DVC, lost from broker in CO that is required to manage paperwork). I digress, back to the story.

Needless to say I haven't gotten the 2nd set of paperwork back yet so I can't give any new info. on getting 09 points. My guide assured me, over and over, that I would get 09 points with my Feb UY.

Considering we're going on month 3 with this add-on, I have no idea what is going to show up. I'm assuming that once I finally receive the docs, it will show no points for 09 (despite guarantee from my guide that I will get them). I will keep you posted!

I have a February use year and did not get 2009 points nor are they showing up on DVC member site until 2010 and the computer issue doens't have anything to do with when you first use the points as I am using some of my 2010 points for WDW in March and had no issues when I booked the trip in August. There may be an issue with the computer if you are borrowing the points for a trip before you actually have the points. Say I wanted to use the VGC points in January 2010 and I have a February use year, I am not being issued points until Feb 2010 so they aren't letting me borrow points they are advancing points to me, that is what was explained to me when I did my add on.

Now I honestly don't think anyone with a Feb, March or April use year is going to get 2009 points, as then they would have a big issue as many contracts have closed and they would have to then give them to everyone with those use years.

 

[Tozzie]

GCV was originally supposed to open in Dec. 2009. All members that were purchasing from the beginning of the year up through May were told this was the opening date. It wasn't until June, I believe, that opening day was moved up. So that was going to be 4 months after BLT, which is the Jan - April 2009 UY that people didn't get points. With a resort not open for the UY that people would have had at the beginning of the year, it would seem impossible to give out points.

Here is a question. Before purchasing didn't everyone know that Jan - April didn't get 2009 points while June and later did? If so couldn't people have pushed for a later use year? Or not purchased at all if this was a sticking point? Has DVC changed their mind and decided to give people 2009 points for use years of Jan - April?

I was informed that I wouldn't get February use year points for 2009 and I was okay with that. You can't get a different use year if you are doing an add on you have to have the same use year unless you wanted a new master contract and 160 points. The contracts were written with the points begining in 2010 so DVC can't just give 2009 points and many contracts have already closed.

 

[KAT4DISNEY]

The contracts were written with the points begining in 2010 so DVC can't just give 2009 points and many contracts have already closed.

I don't know if these is exactly true. Perhaps they couldn't technically give out 2009 VGC points but I don't know what would stop them from now compensating with DP's to the UY's that didn't receive 2009 points.

When BLT went on sale the first purchasers did not receive DP's. A short while later they started offering them and when people called to complain they were given them retro actively - and I do think that many of them had closed on their contracts. Since there is a lot of unsold VGC there should be developer inventory that could be restricted to VGC use.

If the initial reason for the early UY's not receiving 2009 points was b/c they didn't have inventory I would think that an opening 2 months earlier would free up some unexpected inventory. And when BLT originally had a Sept opening they felt there would be enough inventory to give to all UY's.

 

[forevercruising]

Here is a question. Before purchasing didn't everyone know that Jan - April didn't get 2009 points while June and later did? If so couldn't people have pushed for a later use year? Or not purchased at all if this was a sticking point?

Yes, we knew when we signed our contract that our March UY would not get points until 2010; however, we were led to believe that EVERYONE (all UY's) would have to wait to get points until 2010; our guide never once mentioned that June through December UY's would get 2009 points, but we would not. Had she informed us of this we would absolutely have chosen a new, June UY, for we purchased 160 points, so having a new master contract would not have been an issue for us (neither would the hassle of having two Use Years, for we plan to sell our SSR contract soon).

Had we been told that others were getting 2009 points, but we would not, our first move would have been to change to a June UY. . . . Had we only been given the whole story. . . NOW we know the questions to ask, but now it is too late.

In fact, we never knew anyone was getting 2009 points until a few months after signing our contracts in January, when I read here on the DIS that some VGC owners were receiving 2009 points. As already mentioned, by then, it was too late.

 

[thelionqueen]

I have a February use year and did not get 2009 points nor are they showing up on DVC member site until 2010 and the computer issue doens't have anything to do with when you first use the points as I am using some of my 2010 points for WDW in March and had no issues when I booked the trip in August. There may be an issue with the computer if you are borrowing the points for a trip before you actually have the points. Say I wanted to use the VGC points in January 2010 and I have a February use year, I am not being issued points until Feb 2010 so they aren't letting me borrow points they are advancing points to me, that is what was explained to me when I did my add on.

Now I honestly don't think anyone with a Feb, March or April use year is going to get 2009 points, as then they would have a big issue as many contracts have closed and they would have to then give them to everyone with those use years.

I'm completely confused by this entire post
I'm assuming that even though you quoted my post you are addressing someone else's question as I had no issue with seeing or booking my points online.

So far, everyone has been told that if they have a Jan-April UY they are not getting 2009 points. What I've posted all along is that my guide ASSURED me, that with my Feb UY I WOULD get 2009 points. What I was posting was an update to my add-on (technically new master contract). I told everyone that I would post an update when I got my docs, but my docs got lost.

And they did give retro DP's to BLT owner's who closed before DPs were announced, so there is a possibility of possibly getting 2009 points by looking at that example.

Since my contract is a new master contract (130 pts-CM contract) I CAN request a different UY than my BLT contract with no problem. I'm just waiting to see what my docs say vs. what my guide told me (assuming there will be NO 2009 points). I'm just wondering if changing UY's would be worth it or not if I don't get 2009 points. The saga continues...

 

[jpeka65844]

We were fine with this at first, but in retrospect, we're wanting the 2009 points. We asked for a March UY, seeing as how we occasionally travel over Spring Break. But, seeing as it will most likely be 2-3 years b/t trips, maybe a March UY isn't that important.....

We have our paperwork....haven't signed and returned it yet. Would it be too much of a hassle now to contact our guide and ask for a different UY? They have our downpayment already and we wouldn't change the price of anything and the incentive hasn't changed. That's 50 pts in our pocket......

 

[KAT4DISNEY]

We were fine with this at first, but in retrospect, we're wanting the 2009 points. We asked for a March UY, seeing as how we occasionally travel over Spring Break. But, seeing as it will most likely be 2-3 years b/t trips, maybe a March UY isn't that important.....

We have our paperwork....haven't signed and returned it yet. Would it be too much of a hassle now to contact our guide and ask for a different UY? They have our downpayment already and we wouldn't change the price of anything and the incentive hasn't changed. That's 50 pts in our pocket......

Since you haven't signed and returned the paperwork yet it really is no problem. Call your guide and they will send out new paperwork with the change requested.

 

[tjkraz]

We have our paperwork....haven't signed and returned it yet. Would it be too much of a hassle now to contact our guide and ask for a different UY? They have our downpayment already and we wouldn't change the price of anything and the incentive hasn't changed. That's 50 pts in our pocket......

FYI, for add-ons of under 160 points, they will only sell you points with the same use year as your current holdings. Only for a 160+ point purchase will they let you buy a new master contract with a different UY.