Due to the storms in fla I decided to just "call ahead" for our Oct 2-9 reservation at vero beach. I couldn't get through. I got a recording saying to call cro. I called them and they said VB is closed until Sept 30. That seemed a little to close for comfort so I called MS and they said that VB is closed until Oct 17!!! No one has ever contacted us to tell us to make other plans. When I tried to make other plans through MS they were originally not very helpful. Everything was full!!! My second attempt withMS was much better....we at least got half of the week at OKW and the other half at the Poly....however it's going to cost us ALOT of extra points. They said I could cancel and roll over my points if I wanted. That's not the point. I have plane reservations, time off from work, a rental car, our daughter meeting us from out of state, etc etc......I really feel they should have atleast met the same point usage