Are you kidding? With the billion dollar budget that Vz has sunk into their advertising campaign, of course people want their service. It doesn't take the rent a wreck sales team to say ok. It takes the skilled workers to actually install the jobs. And to be perfectly clear, THERE ARE NO INSTALLATIONS BEING DONE DURING THE STRIKE, only repairs.
The letters praising the managers stepping up will be few and far between, because only a small percentage of the managers used to be techs and know the job. The rest of them could try all they want. I remember how useless new employees could be. The old joke was I can't wait for the newbie to come into my area because of the damage that he'll do to make overtime for the rest of us.
Residence has virtually no chance of getting in, because as Vz always handles it, business’s always gets priority. As for the 83 year old grandma, sorry.
When I had my own business, I found that a simple compliment went a long way to inspire people. Even if they weren’t that good, a compliment always helped. A simple little white lie like saying “you’re hitting it out of the park, or wow maybe you should move here and do this full time,” sounds like the stuff that I used to tell my guys. It gave them bragging rights. But I’m quite sure that your friend from Krypton is in all actuality so much better than all the experienced workers.
As for the service calls being backed up because union workers are clogging the lines, I don’t know where to begin. They have been backed up for several months. Time after time service techs get yelled at the second we walk through the door. “Where have you been? It’s been weeks!” All we could do was apologize. But, you in your infinite wisdom are completely accurate. There would be no back up right now at all if the “union workers” wouldn’t clog up the lines. For that matter neither I nor any of my friends wants to contact Vz for any reason right now that includes claiming false repair or installation reports.
One thing that I can tell you though is that when techs or other Vz workers have problems on their lines, they fix it for themselves or for each other as a courtesy. Why would we do that now? If I had a problem with my own line while working, I would take care of it. If I have a problem now, you bet your bottom dollar that I’m going to call it in. First of all I am paying for quality service. And second of all, as of now, I don’t work for them.
If you choose to insult us, please continue on the path you’re taking.