Not necessarily. Should companies keep workers simply to keep them employed, regardless of whether that position is still needed?
Look at automation/technology in any number of industries. The newer technology made some jobs obsolete. Now, should a company keep the people who were doing those jobs out of the goodness of their heart? While it would be nice, I don't think so.
Instead of making assumptions of my uselessness at my company, perhaps you might want to find out first hand was the situation is before you make further slams. I am the front line of the company. I am a proud TTA service technician whose job it is to see the customers face to face every day for the last 19 years. I deal with residence, business, and for 9 years of my life, large corporations. I listen, and then give them the perfect service that they have come to respect.
The interesting thing, SIR, is that when I get to the customer, I have to let them complain to me that they have waited so long for their installation or repair. I hear weeks constantly, and sometimes months. That is ridiculous! The company lets go of every worker, who is not necessary, and doesnt replace them, and wont give us the over time to get the additional work done. Youre right, the customer does suffer. The workers, perhaps not as shallow minded as many of you on this board have portrayed, is aware that we need the customers. We service them to the best of our abilities. The company has been turning its back on them, and we are left in the trenches to pick up the slack.
The perfect thank you for a job well done is telling us that we will now make less, and get less time off. Untrained, inexperienced contractors MIGHT NOT give the customer the care an expertise that I do. While picketing, I spoke to the people replacing us in the field. They told me directly, I have no idea what Im doing but Verizon is paying me.
I try not to speak for other people, but in this particular case, as usual, you make me want to defend them. The inside workers are not dispensable! They are hard working and conscientious. I am sure that you love to call Verizon and sit through the automated menus as much as everyone does. You are doing that because Verizon chose to automate their dispensable jobs, then, if you are lucky enough to speak to a human being, can you understand their accent? Maybe or maybe not, because the dispensable American workers were eliminated, and now you speak to Bombay, Pakistan, the Philippians, China, or Mexico. To be fair, there are some Americans left, but not enough. Thats fine. The American workers didnt need their jobs anyway right? It was so conscientious of the company to save a few dollars and automate their jobs away.
I have prided myself in being a realist most of my life. I try to look at both sides of an argument, and I am not stupid enough not to understand the companys side of this. In many cases in my life I have debated issues from either side, and although I knew I was right, which I did, I conceded the argument because it simply wasnt worth upsetting the other party. I wont point specific fingers, but apparently 2 of you have this urgent need to have all you curiosities satisfied and a driving need to be right above all others needs, desires or fears. Since you just wont drop it, live with the feeling that Ok you won. Youre right. Im wrong, and I dont know why I havent seen it earlier.
Now if you drop the attacks, I, and maybe some others might not feel as bad. Ok? This is not being melodramatic, or a defeatist, it is simply saying that Ive had enough.