Varying Demeanour of CM's

[CraigD]

I find it pretty interesting to see the different moods/attitudes of different CMs in Member Services. There are some I cant seem to get off the phone as they attempt to be more helpful/thorough and answer as many questions as I can possibly ask. Others simply give one word answers and look to "accomplish the goal" and nothing more.

Perfect example today as I attempted to modify a reservation.

My question: What is the difference between a "near Hospitality" two bedroom vs. a 2 Bedroom villa at OKW
CM answer: Its in a different location
My follow up: Is it near the main lobby? what is unique about the Hospitality
CM Answer: It is in a different location
My response: Gotcha...

Later I asked if there was any way I would avoid having to move rooms if I did "near hospitality" for the single night I have before 3 nights in a 2BDR. He simply said "No" with no color.

Again, he accomplished my task, but found it humorous that there is such a difference in CMs. Obviously I am new.

 

[BEASLYBOO]

Just to clarify there is no "near Hospitality" booking category! You have to request the HH category (only avalable to DVC'rs, not renters) which puts you close to the main pool, Olivia's, Guirgling Suitcase, etc. You can request a certain building that is near HH like # 15 etc. but it's not a booking category and can't be guaranteed.

Just as in real life some people are more talkative and engaging, the same follow suit in their jobs as CM's/MS and then there's those who are short and to the point! It takes all kinds of people to make a world!

 

[Sammie]

The Hospitality House is the main check in area where the Front Desk is located, restaurants, shops, etc.

It is considered a prime location to be near it for some. I prefer a quieter less busy area myself.

Also some of the CMs at Member Services actually work for Disney/DVC and are very helpful and knowledgeable and others are outsourced and work from home and only know what they can read from their computers.

As long as you are not changing room size, if you got near HH< then you would have it for your entire stay.

 

[Deb & Bill]

I find it pretty interesting to see the different moods/attitudes of different CMs in Member Services. There are some I cant seem to get off the phone as they attempt to be more helpful/thorough and answer as many questions as I can possibly ask. Others simply give one word answers and look to "accomplish the goal" and nothing more.

Perfect example today as I attempted to modify a reservation.

My question: What is the difference between a "near Hospitality" two bedroom vs. a 2 Bedroom villa at OKW
CM answer: Its in a different location
My follow up: Is it near the main lobby? what is unique about the Hospitality
CM Answer: It is in a different location
My response: Gotcha...

Later I asked if there was any way I would avoid having to move rooms if I did "near hospitality" for the single night I have before 3 nights in a 2BDR. He simply said "No" with no color.

Again, he accomplished my task, but found it humorous that there is such a difference in CMs. Obviously I am new.

If you didn't book HHA for both your reservations, there is no guarantee that you would get HHA for the second if you didn't book it. They might offer you non-HHA for the first night to stay in the same villa for the entire trip.

HHA is Bldg 11, 12, 13, 14, 23, 24, 25 and 26. It does not include 62, 63 and 64. HHA buildings do not have the door to the bathroom through the laundry room. That door is only in buildings with numbers 30 or higher (so Turtle Pond and South Point). Otherwise for 11-29, guests sleeping in the living room go through the master bedroom to get to the bathroom.

 

[Breyean]

Just to clarify there is no "near Hospitality" booking category! You have to request the HH category (only avalable to DVC'rs, not renters) which puts you close to the main pool, Olivia's, Guirgling Suitcase, etc. You can request a certain building that is near HH like # 15 etc. but it's not a booking category and can't be guaranteed.

Just as in real life some people are more talkative and engaging, the same follow suit in their jobs as CM's/MS and then there's those who are short and to the point! It takes all kinds of people to make a world!

This is not correct. When you book OKW, even on line for example, Near Hospitality House is a separate booking category that appears in the list of requests for room type. Just like standard vs lake views or MK views would for BLT.

This changed a few years ago, probably as a result of it previously NOT being a separate category but only a request. So many probably requested it, and didn't get it and were upset about that, I'm guessing they designated certain buildings (11-14 and 23-26) as near HH to eliminate the guesswork. Now you either book it or not and know right from the start if you got it.

 

[BEASLYBOO]

This is not correct. When you book OKW, even on line for example, Near Hospitality House is a separate booking category that appears in the list of requests for room type. Just like standard vs lake views or MK views would for BLT.

This changed a few years ago, probably as a result of it previously NOT being a separate category but only a request. So many probably requested it, and didn't get it and were upset about that, I'm guessing they designated certain buildings (11-14 and 23-26) as near HH to eliminate the guesswork. Now you either book it or not and know right from the start if you got it.

Are you sure it's not just a request, because HH is booking category, near I've never heard of!

 

[disneynutz]

Are you sure it's not just a request, because HH is booking category, near I've never heard of!

Near HH and HH are the same thing. I think Near HH which is the current category, is Disney's safe way of generalizing the category, just like changing MK view to theme park view.

Bill

 

[Anna114]

Craig... I got what you were saying lol. I noticed on our last trip, in August, that the attitudes greatly differ. We had the girl at Pirates at the debarkation area being pissy because the other CM was spending a lot of time cleaning the water out of the boats. I had the opportunity to watch her for a while. It was so sad to see someone so unhappy at their job.

 

[CraigD]

If you didn't book HHA for both your reservations, there is no guarantee that you would get HHA for the second if you didn't book it. They might offer you non-HHA for the first night to stay in the same villa for the entire trip.

HHA is Bldg 11, 12, 13, 14, 23, 24, 25 and 26. It does not include 62, 63 and 64. HHA buildings do not have the door to the bathroom through the laundry room. That door is only in buildings with numbers 30 or higher (so Turtle Pond and South Point). Otherwise for 11-29, guests sleeping in the living room go through the master bedroom to get to the bathroom.

Great thanks. So is this something I will ask upon check in or online when check in? 1st stay on points so not exactly sure how to put in my requests. Are there any buildings that would be so far from the action that we would find it prohibitive to get to the Hospitality? I am sure near is close, but not sure how NOT near you can get.

 

[Deb & Bill]

Great thanks. So is this something I will ask upon check in or online when check in? 1st stay on points so not exactly sure how to put in my requests. Are there any buildings that would be so far from the action that we would find it prohibitive to get to the Hospitality? I am sure near is close, but not sure how NOT near you can get.

Think of HHA (or as you phrase it near HH) like BLT Theme Park View. If you booked lake view for three nights and TPV for one night, you probably will need to move. But when you check in, ask the CM if there is any way you can stay in the same villa for your entire stay. You might volunteer to take non-HHA for the first night to make it easier.

Bldg 15, 16, etc are not too far from the HH, but they are on Millers Road so they don't have the door in the laundry room to the bathroom. You could go with 27, 28 or 29 (same issue with the bathroom door), but they are close to the Peninsular Road bus stop right across the road and Trumbo Canal from the HH.

 

[Breyean]

Near HH and HH are the same thing. I think Near HH which is the current category, is Disney's safe way of generalizing the category, just like changing MK view to theme park view.

Bill

Yes, Bill. The on line system uses the phrase Near Hospitality House as the booking category, just as you said.

Maybe they wanted to make it clear you weren't actually booking a room INSIDE the HH. You never know what people might expect.

 

[Breyean]

Are you sure it's not just a request, because HH is booking category, near I've never heard of!

I just used the terminology that shows up on line when I look for rooms at OKW. "Near HH" is the name DVC uses for those building I listed and are their own separate booking category.

 

[Breyean]

Great thanks. So is this something I will ask upon check in or online when check in? 1st stay on points so not exactly sure how to put in my requests. Are there any buildings that would be so far from the action that we would find it prohibitive to get to the Hospitality? I am sure near is close, but not sure how NOT near you can get.

As a separate booking category you need to actually select that while making the reservation, whether on line or through MS. It used to be a request, but now it's the same as trying for different view rooms at certain DVC resorts, except the points are the same as any other rooms that size at OKW.

Those building in the near HH booking category are 11-14 and 23-26. So buildings 27, 28 and 29 are just about as close. In fact we stayed in a GV in #29 last year and the teens with us loved walking back and forth to the pool and community center to hang out. Or you could go with buildings 15, 16. 62. 63 and 64 which are also really close. These would all be requests so you could add them with a call to MS, but remember they are not guaranteed.

 

[cel_disney]

OKW is a great resort but its HUGE. That being said - because it sprawls so much, it has more than one pool/playground/snack shack/laundry area etc....

We have stayed in the south point area twice. We request building 55 or 56 usually. They are close to a bus stop, right next to a pool and a playground. I prefer that we stay in a room that does not have the single bathroom entrance as well.

BUT - we also always have a car and we use it whenever we need to get something at the HH area or want to spend a day at the feature pool.

For us this isn't a big deal because we rarely need things from HH - we are content to use the south point pool for late evening swims and we typically eat in our room or at the park so have not needed much from HH area that couldn't be coordinated easily with a drive there (ie, no meal plan drink refills etc).

If you tell us all more about what you are looking to use wrt OKW amenities, we can help you make the best requests. If you currently have 2 reservations a single night in one booking catagories and 3 nights in another, you should expect to move. You could always waitlist the category you don't have for the 1 night and see if it comes thru?

Enjoy your first stay!

 

[Nanajo1]

I always try to answer the poll on "my experience" with the call. I usually have good service with the MS CMs and give them good ratings. Those ratings are important to the CMs for their reviews. If I did have a difficult call I think I would e-mail my concerns to the website.
.

 

[drusba]

I have always had pleasant service from the CM's at MS. However, the issue I have faced a number of times is the CM not knowing the rules and sometimes being certain of something when I know after 16 years of experience that it is dead wrong.