Last year, our family stayed at Art of Animation. My husband had lost his refillable mug somewhere on Disney property, we could not remember if it was lost somewhere on the resort or at the waterpark we attended that day.
Coming back to the resort in the evening, we realized it was gone and my husband went to purchase another one. When the CM, named Peter, scanned our key and told my husband, `Did you already purchase your cup because it says here that you did,` my husband told him what happened. Peter said he felt horrible that the cup was lost and replaced it for him for free!
When we got back home from our trip, we mentioned Peter in a wonderful letter that we wrote back to Disney. They even wrote back thanking us for such kind words towards their Cast Member!