Vacation Strategy post on 11/29

[AmyC2010]

I would like to thank everyone for all the information. I have received my deposit back. As far as my experience with this company, I will not recommend them to anyone. I still am not sure how they can charge your credit card the deposit send you a receipt then tell you that you do not have a reservation after they sent you confirmation. This is our first trip to the Orlando area for our family and it was upsetting thinking we were all set with our stay then find out we do not have a reservation with VS. Even more confusing I received their automated emails (as they as) for two rentals that are available for the same time we were booking. I am not sure what happened. We are actually staying at Orange Lake we have a two bedroom Villa thank you Orange Lake for all your help. For our second week, we are staying at Fort Wilderness. Thank you to Disney for making that happens.
Scan was not the best word to use and I apologize. If anyone books with VS, I would make sure you definitely have a reservation and talk to someone to confirm since my confirmation from VS really meant nothing.

 

[ibob52]

Good to hear ... you all are going to have a Disney vacation.

Hope you have a Wonderful time ... Best wishes.

 

[shalom]

Glad to hear it all worked out. Hope you have a great time.

 

[AmyC2010]

Good to hear ... you all are going to have a Disney vacation.

Hope you have a Wonderful time ... Best wishes.

Thank you

 

[AmyC2010]

Glad to hear it all worked out. Hope you have a great time.

Thank You

 

[JimMIA]

According to the owner of this company -- on your OTHER thread attacking them -- they never charged you a penny...because you never made up your mind in time to actually make a reservation.

So what did they refund? How much, and in what form?

 

[AmyC2010]

According to the owner of this company -- on your OTHER thread attacking them -- they never charged you a penny...because you never made up your mind in time to actually make a reservation.

So what did they refund? How much, and in what form?

The owner lied imagine that
Here is the receipt. with a date and time just to make you happy Since I was attacking them.
Thank you for your order!
Order Information
Merchant:Vacation Strategy LLC
Description:
for 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights

Date/Time:
28-Nov-2012 18:24:52 EST
Transaction ID:

4819998307

 

[aubriee]

The owner lied imagine that
Here is the receipt. with a date and time just to make you happy Since I was attacking them.
Thank you for your order!
Order Information
Merchant:Vacation Strategy LLC
Description:
for 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights

Date/Time:
28-Nov-2012 18:24:52 EST
Transaction ID:

4819998307

Sorry, but due to your inconsistencies in the other thread where you called them a scam, were caught in lies, other DIS boarders experiences with them, and even my own experience with them during the last few days, your credibility is pretty well shot. I have a reservation with Vacation Strategies for midMay and am not worried. The day before you wrote the post attacking them, I had made an online reservation with them. After seeing your post, I emailed them voicing concern. I was just expecting an email back in a day or two. Instead they looked up my ressie, got my cell phone number, and called me just a short while after I sent the email, assuring me everything was fine with my ressie. Then just a day or two later, I got an email from Rick himself, telling me he and his wife had just got back from a 7 day cruise, but wanted to reassure me himself that everything was fine with my reservation and he was very sorry you felt the need to bad mouth their company, that had never had a single complaint against it. That's what I call good service! Sorry, but I don't think Rick is the liar. I am glad things worked out for your trip though.

 

[Lewisc]

The owner lied imagine that
Here is the receipt. with a date and time just to make you happy Since I was attacking them.
Thank you for your order!
Order Information
Merchant:Vacation Strategy LLC
Description:
for 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights

Date/Time:
28-Nov-2012 18:24:52 EST
Transaction ID:

4819998307

You need to read carefully before you call people liars, accuse them of running a scam and misrepresent their BBB record.

The owner said he was able to void the transaction. Cancel it before your credit card was charged.

Fact 3: After attempting to contact her several times the next morning we voided the transaction for the $150 with our credit card processor in the early afternoon.

No refund had to be issued since we voided the transaction before it could even be processed in the daily batch. If youre familiar with how merchant accounts work, you understand this, but if not, in simple terms we never actually settled her credit card for the $150. It was voided before being processed or deposited into our bank

You posted bad information yet again. Imagine that.
I wouldn't listen to your advice on anything. I don't recall a single poster, other then you, having an issue with VS.

 

[auntmeme7577]

I'm not sure why you needed to start another thread to say thank you and then slam Vacation Strategy
I have have used this company successfully and they are a class act
I think the tone of his factual response confirmed his credibility

 

[Gina-Gina-Bo-Bina]

You need to read carefully before you call people liars, accuse them of running a scam and misrepresent their BBB record.

The owner said he was able to void the transaction. Cancel it before your credit card was charged.

You posted bad information yet again. Imagine that.

I wouldn't listen to your advice on anything. I don't recall a single poster, other then you, having an issue with VS.

I was going to say all this, but Lewisc, you did it more eloquently than I .

After being called out for posting that VS is a scam without any kind of hard facts (and further posting accusations that have since been proved to be false), I am amazed that the OP has proceeded, in a second thread, to publicly accuse the company of being "liars". So much for lessons learned.

 

[AmyC2010]

You need to read carefully before you call people liars, accuse them of running a scam and misrepresent their BBB record.

The owner said he was able to void the transaction. Cancel it before your credit card was charged.



You posted bad information yet again. Imagine that.
I wouldn't listen to your advice on anything. I don't recall a single poster, other then you, having an issue with VS.

I started another post to tell everyone that I did get my monies back that was all I wanted to do not start another bashing thread. Lewis I am sorry but he did charge me credit card and it was refunded back to my card two days ago from the company. I just read Ricks post he was not in the office he was on vacation and I am sure if he was this whole situation would have been handled differently. I had a bad experience with VS. I stand by what I say. I feel that Rick does not know the whole story because he was not in the office and really if he was that concerned over the situation he would have picked up the phone and called me. That is all I have to say and am no longer going to respond. I know what happened Rick was not their so he doesn't really know what happened either. I am happy other folks are having a great experience with VS I never thought I would have an issues either but I did.

 

[JimMIA]

The owner lied imagine that
Here is the receipt. with a date and time just to make you happy Since I was attacking them.
Thank you for your order!
Order Information
Merchant:Vacation Strategy LLC
Description:
for 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights

Date/Time:
28-Nov-2012 18:24:52 EST
Transaction ID:

4819998307

No offense, but this doesn't mention one word about you paying anything.

I suspect you are very inexperienced with this kind of thing, things didn't work out the way you'd hoped, and you started a rant about the people you were trying to rent through...at one point implying they'd cheated you out of $2,000, which is not even remotely true.

I have yet to see any shred of evidence that you have any complaint against this company.

I know this is your family's first visit to WDW, and I'm sure we all hope you have a wonderful time. You are going to LOVE Ft. Wilderness!

Let this trivial disappointment go...move on...and have a great trip.

 

[mrsksomeday]

Amy, I understand you feel you have been wronged. You even stated in this thread you were not scammed. You need to go back to the original thread and edit your title, maybe something like "my negative experience with VS" or something like that, but you really need to take the word "scam" out of your thread title.

 

[shalom]

The owner lied imagine that

Amy, seriously. The owner did not lie, and you still do not understand what happened or how things work when renting TSs. I also notice that this quote is nearly identical to the one Darryl offered in the other thread, except it doesn't have the "incriminating" sentence that everyone else who has dealt with VS said doesn't exist. If that sentence wasn't there, not cool to add it.

mrsksomeday has a great suggestion that would demonstrate you really meant it when you said you recognized it was wrong to say you were scammed -- change your other thread title.

 

[AmyC2010]

Amy, seriously. The owner did not lie, and you still do not understand what happened or how things work when renting TSs. I also notice that this quote is nearly identical to the one Darryl offered in the other thread, except it doesn't have the "incriminating" sentence that everyone else who has dealt with VS said doesn't exist. If that sentence wasn't there, not cool to add it.

mrsksomeday has a great suggestion that would demonstrate you really meant it when you said you recognized it was wrong to say you were scammed -- change your other thread title.

I tried to change the thread don't know how. I responded to Ricks post and went back through and checked my credit card statemnt I was wrong I still have not received my deposit back yet. So I am not changing my post that is how I felt at the time and right now I still do.... Its been 8 days he can say that they never charged my card but they did and still no credit.

 

[AmyC2010]

Vacation Strategy LLC Customer Receipt/Pu​rchase Confirmati​on














Travel


x


































Humaira Sidat-Bourne <payments@vacationstrategy.com>



Nov 28 (8 days ago)














to me






















Thank you for your order!



Order Information




Merchant:

Vacation Strategy LLC



Description:

for Darryl Frasier 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights







--------------------------------------------------------------------------------





Shipping Information


--------------------------------------------------------------------------------



Item

Description

Qty

Taxable

Unit Price

Item Total




depo150

$150 Reservation Deposit

1

N

US $150.00

US $150.00





Initial Reservation Deposit






--------------------------------------------------------------------------------






Total:



US $150.00






Visa







Date/Time:

28-Nov-2012 18:24:52 EST



Transaction ID:

4819998307

 

[AmyC2010]

Great News Darryl!
We found your requested dates! We placed a temporary 24 hour hold on your villa, so if you want it, please use the link below to pay your initial deposit.

--------------------------------------------------------------------------------

Quote & Rental Agreement



for Darryl Frasier
quoting a 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek
checking in 12/20/2012 for 7 nights

Hello Darryl,

Thank you for allowing us the opportunity to quote on your vacation. At this time we show availability and are happy to offer you a total price of $ 625.00 which includes all taxes and fees. This is a savings of 30 to 50% from Wyndham's Extra Holidays, Orbitz, Expedia or Travelocity prices. We believe our prices to be the lowest available. However, if you find a better advertised offer we will match it with our Best Price Guarantee.

Helpful Links
• See why our prices are so low and the top 6 reasons our clients love us!
• View the floor plan and layout of the villa and the unit information
• Watch our resort video and the resort location map
• More resort information
• See what our guests are saying about us


Are You Ready to Book?
Inventory is limited and constantly changing. If you want to secure this reservation... Review our rental agreement below and then pay the $ 150.00 deposit http://vacationstrategy.com/deposit/150-deposit/

Vacation Rental Agreement

Vacation Strategy LLC., agrees to hold this reservation for Darryl Frasier upon payment of the initial deposit of $ 150.00. For your convenience we accept Visa, MasterCard and Discover.


The Final Balance Due

The final balance of $ 475.00 will not be due until you receive an email confirmation with the reservation in your name from Wyndham. This will typically occur within 20 to 50 days prior to your check-in date of 12/20/2012.

Our No-Risk Refund or Credit Cancellation Policy

At Vacation Strategy, our goal is to develop long term relationships with our clients. We want you to have peace-of-mind when booking with us. We understand things come up unexpectedly and would not want you to experience any financial loss due to these unforeseen circumstances.

You may cancel this agreement at any time for any reason.

Simply notify us at least 20 days before the check-in date and receive a full refund except your initial $ 150.00 deposit which will be credited in full towards your future rental with us. If you have to cancel within the 20 days from check-in period, we will credit the entire amount of $ 625.00 towards your future rental with us.

Guest and all members of his/her party agree to take good care of the property during their stay and to abide by the rules and regulations of the resort.

Feel free to contact us if you have any questions, concerns or comments. We will be delighted to assist you!

Sincerely,

Humaira Bourne
& Rick Bourne


Vacation Strategy, LLC.

5081 Beach River Rd
Windermere, Florida USA 34786
www.VacationStrategy.com
www.BonnetCreek.info
quotes@vacationstrategy.com email

(888) 832-4223 Phone
(214) 593-4387 Fax

 

[mrsksomeday]

So you see the charge to Vacation Strategy online on your credit card account?

He is saying the charge never went all the way through his system so there would be nothing to refund. He said he stopped the transaction before your card was charged.

 

[AmyC2010]

So you see the charge to Vacation Strategy online on your credit card account?

He is saying the charge never went all the way through his system so there would be nothing to refund. He said he stopped the transaction before your card was charged.

The money is not in the account and no refund. I feel I did everything correctly. THey had a 24 hour hold on the reservation I paid it. I have a receipt and the monies is not out of my account here is my statment
11/28/2012 VACATION STRATEGY LLC
WINDERMERE
Purchase Date: 11/28/12Category: Hotels/Motels -$150.00