Ann, I am surprised to hear your problems at the Sagamore. We only were there once and loved it. The kids especailly.
Well, the first room they put us in was in a
basement and reeked of mold, and had two doubles even though we had a guaranteed king. They were sold out and we think had given our room to someone else, even though we had called to tell them we'd be checking in late.
It took my lungs three days to recover after that one.
The food was terrible, service was lousy--that's what happens when the gratuity of 18% is automatically added. We found the main dining room to be filthy once we took a good look at it. I ordered dinner and specifically gave the server a list of my allergies, and asked him to speak to the chef to make sure the food was allergen free. It came out covered in pine nuts, which I specifically had told him I was deathly allergic to. He said "he forgot."

Just being near them causes me to get hives, which wasn't a nice way to spend the next 24 hours. Jerk.
The place was overrun by two large wedding parties, and they were terribly understaffed to handle it. Just to get a lousy drink at the pub we waited over 20 minutes standing at the bar.
The paint was peeling off the buildings, gardens were left untended.
I could go on and on, but suffice to say we won't be back. We literally couldn't wait to leave. We were terribly disappointed, because it's really gone downhill over the past ten years or so. It used to be a gem, and now, well...