UT ticket problems?! Update: Problem Resolved!

[TLSnell1981]

And, as to not wanting to deal with anxiety over problems at the parks...

Ladies and Gentlemen, I give you:

Disney's MyMagic+ & FastPass+

(aka: Glitch City)

Ain't it the truth. I dreaded my last trip and this one is no different. Perhaps, we won't experience as many malfunctions, but I'm not holding my breath.

 

[Ozzygirl]

Mine arrived Fed Ex to my house. I didn't pay for expediated just regular delivery. They came 5 business days after I ordered them so no complaints here. I used them back in Oct, we had problems with my DH ticket. It wasn't programmed and wouldn't let him in the park the first day so we had to go to GS and get it sorted out, was inconvenient but hey you get a 4 day PH for the price of a 3 day from UCT so I was ok with it.

 

[erc]

I'd like to know from the OP if there is any update to this. Personally I can't stand the USPS. If they shut down tomorrow and were taken over by private companies like FedEx or UPS I would be delighted.

 

[ReelRedHead]

I'm happy to report that our tickets arrived yesterday! They were delayed by USPS--no fault of UT. I was just annoyed by the response I got when I first called UT. The answer of "call us 61 days before you leave" caused me great anxiety. However, UT clearly wanted to make things right. In the end I did not have to call back as they arrived. I put the tix in MDX and everything appeared perfectly.

 

[ConnieB]

deleted

 

[ConnieB]

OOps should have kept reading before responding as it appears OP got their tickets. Glad that it was resolved for you

 

[crc76]

Doesn't really apply to the OP's situation but just a heads up for anyone who just recently purchased tickets from them. I called UT last week to find out if I ordered tickets how quickly I could get my ticket # to make fast passes (planning a last minute trip)-I was advised that they were running a few days behind because of some type of office move/remodel that caused them to be closed for a few days the previous week. So in order to quickly get the ticket # as quickly as possible we would need to order with 2 day premium shipping (which would place our order ahead of the 1200 order back log). Anyway just a heads up if you ordered tickets in the past week or two it may take a little longer to reach you if you did the regular free shipping option.

I ordered tickets on Wednesday, and called today to find out how long it will take to process so I can get my ticket numbers to make fastpasses. They told me they are running at 3-5 days for processing, and that today they were processing Sunday's orders. I just hope we get them before the 20th, we leave the 21st.

 

[kaytieeldr]

I'm happy to report that our tickets arrived yesterday! They were delayed by USPS--no fault of UT. I was just annoyed by the response I got when I first called UT. The answer of "call us 61 days before you leave" caused me great anxiety. However, UT clearly wanted to make things right. In the end I did not have to call back as they arrived. I put the tix in MDX and everything appeared perfectly.

The response shouldn't have caused you anxiety, especially considering (a) the numerous general responses here assuring that Undercover Tourist is a reputable company; (b) the response here from UCT; (c) the weather over the last two weeks that delayed/cancelled, if not actual postal delivery in your locale, flights around the country. It would appear the probably standard response asking to contact them 61 days before arrival would be designed to allow for mail delays. It wouldn't make sense to go into recovery mode montgs before the tickets were needed.

 

[bumbershoot]

I'm happy to report that our tickets arrived yesterday! They were delayed by USPS--no fault of UT. I was just annoyed by the response I got when I first called UT. The answer of "call us 61 days before you leave" caused me great anxiety. However, UT clearly wanted to make things right. In the end I did not have to call back as they arrived. I put the tix in MDX and everything appeared perfectly.

Yay! Whenever there's weather you've got to keep that in mind.

 

[bumbershoot]

I have had many issues with USPS and UPS (especially UPS) indicating that things were delivered that were not. How can they claim a package was delivered to my front door when there isn't a single footprint in the snow? (they drop in my garage, never at the front door)

Think they are either stealing (I hope not) or leaving at the wrong house.

Anyway, UT has never been anything but a delight to work with.

I doubt if they have a "garage door" choice on their machines.
I used to get calls from people in winter (in serious snow places) that there was no delivery. We would replace the item (and deal with ups accounts on our end). Come summertime the customer would call. The item had been delivered at the beginning of the snow then was covered and it wasn't found until the snow was gone. Same for summer shipments. Item was out in the foliage and not found until the bushes were just sticks.

No USPS service has "Tracking" available. Delivery Confirmation is NOT tracking. Unlike UPS and FedEx, the USPS does not keep an electronic record of where a package is currently or where it's going, only where it's been. That's a huge difference.

True. Also true for ups though if you have a huge business relationship where their reps actually tell you the truth. You pay for point A to point B and nothing in between. Tracking is done if they have time..

 

[ReelRedHead]

The response shouldn't have caused you anxiety, especially considering (a) the numerous general responses here assuring that Undercover Tourist is a reputable company; (b) the response here from UCT; (c) the weather over the last two weeks that delayed/cancelled, if not actual postal delivery in your locale, flights around the country. It would appear the probably standard response asking to contact them 61 days before arrival would be designed to allow for mail delays. It wouldn't make sense to go into recovery mode montgs before the tickets were needed.

My anxiety was caused BEFORE UT posted here but AFTER I spoke with them on the phone. Next time I'm really anxious I'll be sure to ask you first if it is ok that I feel that way.
Honestly.

 

[patty57]

I'm happy to hear this has all worked out. I'm also not surprised because UT is really a great company.

 

[Huggups]

Glad I found this thread because I'm still waiting on my tickets from UT. Not a happy customer right now. I ordered both Disney and Universal passes on 2/3 and today I'm still waiting for delivery. I can't blame the weather because UT charged me for the tickets on 2/3 and they didn't ship until the late afternoon of 2/9. I just don't consider that great service. Delivery was promised by today but since they didn't ship until 2/9, I find that highly unlikely since the tickets didn't even leave the Orlando area until 2/11. UT promised 7 business days but it took about 5 days just to ship.

 

[kaytieeldr]

From Undercover Tourist's shipping FAQ:

Regular Free Shipping

United States - 10 business days*
<snipped international information>

Express Shipping

Canada, Ireland (Rep.), Netherlands, Puerto Rico, United Kingdom, United States** - 1 to 5 business days* (varies by destination)
All orders placed after 1pm (E.S.T) will be shipped the next Business Day*. Orders after 1pm (E.S.T) on Friday (all day Saturday & Sunday) will be shipped on Monday. Undercover Tourist strives to adhere to this schedule at all times. However, we reserve the right to adjust shipping times based on seasonal demand. Please see www.undercovertourist.com for current shipping times.
We are unable to express ship to P.O. Boxes or APO/FPO addresses.


*a business day is Monday to Friday unless there is a national or bank holiday.

Today is eight business days if the tickets were ordered after 1 PM, nine days if before.

Also from the shipping FAQ:

I ordered my tickets, but they haven't arrived in the quoted time. Who can I contact?
This should not happen. We don't promise what we can't deliver. Please Contact Us.

 

[POOHsie]

Glad I found this thread because I'm still waiting on my tickets from UT. Not a happy customer right now. I ordered both Disney and Universal passes on 2/3 and today I'm still waiting for delivery. I can't blame the weather because UT charged me for the tickets on 2/3 and they didn't ship until the late afternoon of 2/9. I just don't consider that great service. Delivery was promised by today but since they didn't ship until 2/9, I find that highly unlikely since the tickets didn't even leave the Orlando area until 2/11. UT promised 7 business days but it took about 5 days just to ship.

I ordered our UCT tickets on 2/3, also. On the 11th the tickets were in Orlando, same as yours. We received the tickets today via USPS. Yours can't be far behind. We've ordered our tickets from UCT for years. They're a rock-solid company in customer service.

 

[disneynutz]

Reports are that they moved offices so there might be a delay, also with Disney's price increase announcement, I would guess that they are slammed with orders. We just received our order and we have another one in the works.

We have used them exclusively for our Disney tickets and have never had any problems.

Bill

 

[Elisa84]

I added DH to a previous trip about 2 weeks before, and USPS's tracking said that the package containing his Magic Band was delivered, but we never received it. We wait a couple of days, and nothing. We called Disney and they basically overnighted him another one. A few weeks after we get back from WDW we got his other Magic Band in our mailbox. No idea where it had gone for over a month. USPS is crazy sometimes!

Hope OP gets tickets in time to get good FP+s! I know how frustrating it is when it's out of your control and it's getting down to the wire.

EDIT: Oops

 

[Robo]

I added DH to a previous trip about 2 weeks before, and USPS's tracking said that the package containing his Magic Band was delivered, but we never received it. We wait a couple of days, and nothing. We called Disney and they basically overnighted him another one. A few weeks after we get back from WDW we got his other Magic Band in our mailbox. No idea where it had gone for over a month. USPS is crazy sometimes!

Hope OP gets tickets in time to get good FP+s! I know how frustrating it is when it's out of your control and it's getting down to the wire.

I can't tell from your post if you have been following along this busy thread.

Guests do not NEED to have the actual tickets delivered to them (at all) in order to make advance FP+ reservations or for use at the parks.
UT can supply the ticket numbers and the purchaser can use those numbers in their
MDE account to activate and schedule advance FP+ reservations.

Also, if you are responding to the original poster...
THAT problem has been completely solved to the satisfaction of the original poster.

 

[Huggups]

I ordered our UCT tickets on 2/3, also. On the 11th the tickets were in Orlando, same as yours. We received the tickets today via USPS. Yours can't be far behind. We've ordered our tickets from UCT for years. They're a rock-solid company in customer service.

Thanks Poohsie! I just heard back from UT customer service stating I should be receiving them soon and not to worry. They just haven't been scanned since the 11th and UT rep says there is always a back-up plan. I'm keeping my fingers crossed that I'll get them today.

 

[katallo]

Glad I found this thread because I'm still waiting on my tickets from UT. Not a happy customer right now. I ordered both Disney and Universal passes on 2/3 and today I'm still waiting for delivery. I can't blame the weather because UT charged me for the tickets on 2/3 and they didn't ship until the late afternoon of 2/9. I just don't consider that great service. Delivery was promised by today but since they didn't ship until 2/9, I find that highly unlikely since the tickets didn't even leave the Orlando area until 2/11. UT promised 7 business days but it took about 5 days just to ship.

We are in the same boat. Exact same dates and had our hopes up for today. No luck. I don't think we can call for out nymbers today because it looks like the office is only open Mon-Fri. Now, we have to wait until Tuesday. Our 30 day window was today