Useless Finger Scans at Entrance Gates

[Loudbmw]

Just back from a wonderful four day stay over Thanksgiving. Bounced back and forth between parks and couldn't belive the delays the finger scanners were causing at the entrance. Some folks trying four or more times to get their fingerprint scanned to validate their ticket.

To add to the joke, some entrance lines had employees with hand held ticket scanners, and you guessed it, they don't have the capability of doing finger scans.

So after the first day we realized that you simply had to find a line with a the handheld ticket scanner and that line moved four times as fast.

Lou

 

[ccfmioa]

During peak times and days the handheld scanners are used to help move the line.

 

[donaldduck352]

Yes they do slow down the lines..
Just remember don't press down too hard when you put your index finger on it,thats what slows down the line.When thet got to scan you 4times the line gets long!!

I think its a good system.They do criminal checks with that,not just too ID the card holder.So to us we feel safer with the system!!

 

[Metro West]

Just back from a wonderful four day stay over Thanksgiving. Bounced back and forth between parks and couldn't belive the delays the finger scanners were causing at the entrance. Some folks trying four or more times to get their fingerprint scanned to validate their ticket.

To add to the joke, some entrance lines had employees with hand held ticket scanners, and you guessed it, they don't have the capability of doing finger scans.

So after the first day we realized that you simply had to find a line with a the handheld ticket scanner and that line moved four times as fast.

Lou

Yeah...that is my main complaint with Universal. Those scanners simply do not work. I can't believe management hasn't addressed the issue but they really need to do something with these machines. The poor folks at the gate having to try multiple times to get a finger to scan and finally having to override the scanner. My AP has my picture on it and my finger was never scanned when I originally got it...the finger scan is a relately new thing from a few years ago.

 

[nhrenee]

The poor folks at the gate having to try multiple times to get a finger to scan and finally having to override the scanner.

That's what happened to us multiple times and we were only there for 2 days. Once they had my daughter use her thumb There has to be a more efficient system.

 

[ChrisFL]

Agreed, it's one thing that seems to work better at the other parks, but somehow Universal's system just doesn't seem to get it right.

 

[patster734]

That's what happened to us multiple times and we were only there for 2 days. Once they had my daughter use her thumb There has to be a more efficient system.

On our October trip, my wife had to use her thumb too. On that same trip, my mom had to use my dad's finger because her fingers wouldn't scan correctly.

 

[macraven]

what bugged me when i had to do the finger scan is they insisted i use my right index finger.

i kept telling them i used my left finger when this finger scan all started....


ok, the tm insists and i don't want to appear rude so i use my right index finger.

she had me do it 4 times........wasn't valid.

then she said, try the left finger.

i did and it worked......


it's not a complaint by me, it just was an annoyance as i held up the line because of it....


the people behind me complained.....

 

[Kay1]

They are horrible. Also, I've noticed that the code on our APs tends to wear down quite a lot more than Disney's and Busch Gardens. Once, my son was turned away because the scanner could not read his pass. We had to stand in line at Guest Relations to get a new pass.

I asked the CM to check mine and it was fine. We got into IOA just fine then hit Universal. Guess what? Mine didn't scan I was sent to Guest Relations to stand in another line to get a new pass. That was June and I'm still a little ticked.

The finger scanners are the pits and Universal needs to toss them in the dumpster and start over. That's my only complaint about Universal. Other than that it's my #1 favorite park.

 

[Akdar]

They are horrible.
The finger scanners are the pits and Universal needs to toss them in the dumpster and start over. That's my only complaint about Universal. Other than that it's my #1 favorite park.

I agree totally, on our last trip we went to the parks all but 1 day out of a 2 week stay. Maybe, and I say maybe, the scanner worked on the first try 2 or 3 times, out of say.......20 or so times entering either park. I still have a picture AP, why do they have to scan the fingers of people that still have the photo AP????

 

[Metro West]

I still have a picture AP, why do they have to scan the fingers of people that still have the photo AP????

That's the $1 million dollar question.

 

[keishashadow]

in oct, after 4 or 5 attempts @ scan, we were just waived thru w/APs (non pic)...lines were very long, maybe just wanted to keep traffic flowing?

 

[patster734]

So any chance that they'll start retina scans!

 

[Metro West]

So any chance that they'll start retina scans!

 

[donaldduck352]

So any chance that they'll start retina scans!

 

[BuckeyeGuy28]

Don't quite get why they take your picture on the annual pass and then make you scan your finger...what's that picture for? We all look bad in them anyway!

 

[Metro West]

Don't quite get why they take your picture on the annual pass and then make you scan your finger...what's that picture for? We all look bad in them anyway!

Well..the Preferred AP used to be a plastic credit card like pass with your name and picture on it. They did not do the finger scans a few years ago. Now only the Premier Pass is that kind of pass...all others are regular park tickets.

 

[macraven]

to add on to what metro west said, people that have had the preferred annual pass prior to the new system, can keep it valid by renewing at the appropiate times each year.

many of us have them. they are the hard plastic credit card style ones with our photo on it.

if it expires, those wanting the preferred pass would get the flimsy pass paper one.

the finger scan came into play not that long ago.
i could be wrong on this but i think it was early 07 maybe late 06 when that started.
for some reason i think it was early 07, almost 2 years ago.

 

[Metro West]

the finger scan came into play not that long ago.
i could be wrong on this but i think it was early 07 maybe late 06 when that started.
for some reason i think it was early 07, almost 2 years ago.

Yeah...I think it was somewhere in late 2006 or early 2007. I remember being surprised when I was asked to put my finger on the scanner to begin with.

 

[patster734]

Yeah...I think it was somewhere in late 2006 or early 2007. I remember being surprised when I was asked to put my finger on the scanner to begin with.

Maybe fake preferred annual passes with photos have a huge black market demand for them and Universal is trying to stop it!