Useful Concierge Information

[Pennykay]

This is a seperate issue than the not returning emails. At this point I am just so disappointed in their IPO office. I just want to let someone know. Thanks, though!

 

[PMart]

Pennykay,

I am very sorry to hear you are having problems with Poly IPO, I have a trip coming up soon and they have gone out of their way to contact me via email (they literally sent me 2 emails to say aloha and to see if I needed anything)

I would try one last email and if they do not get back to you then you should call them, because the service is what your paying extra for.

I hope everything works out
PMart

 

[Pennykay]

Are you dealing with one particular person? I think that is my problem, I keep getting different people with different answers.

 

[PMart]

Pennykay,

The person I have dealt with is named Sarah, she has been awesome. She got me ADR's and then sent me an updated itinerary for my family.

PMart

 

[Alicnwondrln]

This is a seperate issue than the not returning emails. At this point I am just so disappointed in their IPO office. I just want to let someone know. Thanks, though!

if this is the case I would call guest services.

 

[Pennykay]

You know what I think I am going to do, I am just going to do my own planning. I am not one to complain and the whole thing is just stressing me out. The easiest and most stress free thing for me at this point is to just write off the IPO all together and just do all of my own planning, etc. I am just so disappointed in the whole thing!!

 

[mint julep]

You know what I think I am going to do, I am just going to do my own planning. I am not one to complain and the whole thing is just stressing me out. The easiest and most stress free thing for me at this point is to just write off the IPO all together and just do all of my own planning, etc. I am just so disappointed in the whole thing!!

That is what I am ending up doing. Not the best outcome...but by far the least stressful path.

 

[DisneyTech]

Like PMart...I have been working with Sarah and she is great! She sent us our itinerary with all of our information including our Cubs Den ressies and all ADRs! I agree with prior posts, it depends on who you are working with.

 

[dogsmom]

I booked a deluxe room at the WL in October 2006 for Dec. 2007. At that time it was not a concierge room. I just found out that the deluxe rooms may now be concierge. So in order to try to confirm this I called Disney reservations. The person I talked to did not seem to know, so he offered to give me the phone number for concierge services. After being on hold for an eternity ( he never came back), I finally hung up and called the WL directly. The person who answered the phone says to me " Well. we have lots of concierge rooms, some are standard, some are courtyard view, some are on the 7th floor" I interrupted her to ask if the deluxe rooms , specifically, are now all concierge. She couldn't answer my question but offered to give me the phone number for the concierge desk. So I called the number and after being on hold for about seven minutes the phone rings and I was disconnected! I just want to know if we definitely have a concierge room now and if we do, what should we expect? Does anyone know? Thanks for your help.

 

[Alicnwondrln]

I booked a deluxe room at the WL in October 2006 for Dec. 2007. At that time it was not a concierge room. I just found out that the deluxe rooms may now be concierge. So in order to try to confirm this I called Disney reservations. The person I talked to did not seem to know, so he offered to give me the phone number for concierge services. After being on hold for an eternity ( he never came back), I finally hung up and called the WL directly. The person who answered the phone says to me " Well. we have lots of concierge rooms, some are standard, some are courtyard view, some are on the 7th floor" I interrupted her to ask if the deluxe rooms , specifically, are now all concierge. She couldn't answer my question but offered to give me the phone number for the concierge desk. So I called the number and after being on hold for about seven minutes the phone rings and I was disconnected! I just want to know if we definitely have a concierge room now and if we do, what should we expect? Does anyone know? Thanks for your help.

I sent you a PM

Kelly

 

[TammiMcMan]

I just found out that the deluxe rooms may now be concierge.

They are included in the club level category. If you go to page 1 of this thread, you'll find the direct contact information. It seems like they prefer e-mail and respond quicker to that.

 

[dogsmom]

Thanks, Kelly. I just called the number you pm'd me and couldn't believe it when a real person actually answered! She confirmed that we are definitely in a concierge room and will be recieving a packet in the mail from them. I reserved the deluxe room because we have a DD15 and a DS17 who are just not into sleeping in bunk beds anymore. And after this year we'll be looking at college tuition, so I wanted this to be a really special trip. As I was not expecting a Concierge room ( even though we are paying, in my mind, big bucks for this), this is a nice surprise. Thanks again.

 

[Cindy's Mom]

Thanks, Kelly. I just called the number you pm'd me and couldn't believe it when a real person actually answered! She confirmed that we are definitely in a concierge room and will be recieving a packet in the mail from them. I reserved the deluxe room because we have a DD15 and a DS17 who are just not into sleeping in bunk beds anymore. And after this year we'll be looking at college tuition, so I wanted this to be a really special trip. As I was not expecting a Concierge room ( even though we are paying, in my mind, big bucks for this), this is a nice surprise. Thanks again.

Good for you. Have a great vacation. My kids are young - I'm already dreading that "last" family vacation. Enjoy!

 

[Alicnwondrln]

Tammi is the GF IPO office at the Poly to?

 

[TammiMcMan]

Kelly, I thought the GF and CR were sharing IPO resources.

 

[Sazzo'sMommy]

I have a couple of questions regarding our YC CL trip over the course of the July 4th week. So if anyone is in the know, could you please fill me in?

1) What is the standard view on the CL?

2) Do all Lagoon views on the CL look out toward the boardwalk?

3) Do the evening snacks change, or do they stay the same?

Thank you to those in the know!

 

[Alicnwondrln]

Kelly, I thought the GF and CR were sharing IPO resources.

Yeah they do but I wasnt sure if their physical offices were at the Poly.

 

[TammiMcMan]

1) What is the standard view on the CL?

Most of these rooms overlook the parking lot and the roof of the convention center.

2) Do all Lagoon views on the CL look out toward the boardwalk?

I'm fairly postive that the YC doesn't offer a "lagoon" view. I believe they refer to it as a "water" view instead. By Disney definition, water view rooms are classified by any room that has any type of water view. This can mean that you see a corner of the pool through the trees. So no, not all of the water view rooms overlook the boardwalk.

3) Do the evening snacks change, or do they stay the same?

Each night, it was the same basic offerings of vegetables, cheese & crackers, but the 2 appetizer items did change. There was always some type of a soup and one other hot dish.

 

[daneenm]

Most of these rooms overlook the parking lot and the roof of the convention center.

I'm fairly postive that the YC doesn't offer a "lagoon" view. I believe they refer to it as a "water" view instead.

My confirmation specifically says "YachtClub-Lagoon-Club." The Disney Website also has it listed that way.

--Daneen

 

[TammiMcMan]

My confirmation specifically says "YachtClub-Lagoon-Club." The Disney Website also has it listed that way.

That's funny, because it's Crescent "Lake", not lagoon. That must be a very recent change. I've gone back to look at the literature that I have from last year and it says water view. Maybe guests were complaining and they decided to re-categorize some of the views.