US Airways flight time change

[rainy~daze]

I see a post in regards to Airtran changing the flight time by so many hours, that they should put them on a different flight same day for no charge. Does anyone know in USAirways' case, they changed my flight (to Honolulu, not Orlando) to arrive 3 hours later than originally scheduled. Do I have any recourse?
I have briefly skimmed the contract of carriage but do not find what I need specifically about the rules. Any help would be great! Thanks!

 

[Splasher54]

In the past, I have had usair change my flights and times and I called them and explained that I wanted the original itinerary and they were very accomodating and changed my reservation back. Just today, I called b/c I had booked a direct flight to MCO from PVD and they changed it to a connecting flight. I explained that I wanted a direct flight and would like a voucher for the full amount of the ticket (since it was their change) They were very accomodating and are issueing a voucher for the full amount. Hope this helps

 

[DebbieB]

Check their schedules to see if they have another flight that will suit you better and ask to be switched. If not, then your choice is to cancel and get a refund or accept the change.

 

[bicker]

They'll often be much more accommodating than they're required to, but since you're asking about the rules, specifically, know that the rules and especially the number of hours vary by airline.

In US Airway's case, the overriding rule is this one:

"Schedules are subject to change without notice. US Airways is not responsible or liable for making connections, or for failing to operate any flight according to schedule, or for changing the schedule of any flight."​

And:

"No refunds will be made for “nonrefundable” tickets."​

Also note:

"When a ticketed customer holding confirmed reservations on a flight will be delayed because of a schedule irregularity (whether a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment or a different class of service or schedule change), US Airways will rebook the customer on its next available flight to the customer’s ticketed destination without additional charge. If US Airways is unable to provide onward transportation, US Airways may attempt to rebook the customer on the next available flight of another airline with which US Airways has an agreement allowing the acceptance of each other’s tickets."​

Note that that second sentence only applies if US Airways is unable to provide alternate transportation -- not just if you don't like what they offer to provide you.

The rules appear to limit refunds, now, only if the alternative US Airways offers is ground transportation. It seems that if they offer you an alternative flight, any time that day, no refund is necessary. However, as mentioned above, they'll often be more generous than they're required to be, so it cannot hurt to ask.



[Source: http://www.usairways.com/common/resources/_downloads/aboutus/US_contract_of_carriage.pdf]

 

[seashoreCM]

I would expect that if they have space on another of their flights you like better, they should switch you to that with no additional charge. This falls well within the ability to provide onward transportation.

Disney hints: http://members.aol.com/ajaynejr/disney.htm

 

[bicker]

As long as they have room in that other flight in the same fare class, that'll never be a problem.