kschafer
DIS Veteran
- Joined
- Jan 26, 2008
- Messages
- 4,216
Back in November a friend and I decided to go on a WDW trip together. We live in Iowa and 2 exciting announcements had just been made. 1 was that Allegiant Air would start flying into MCO instead of Sanford 2 was that Air Tran would begin direct flights to MCO. We were very excited that we could get direct flights for a good price!! We looked at the options and decided to go with Air Tran for 2 reasons, they offered more flights throughout the week for more flexibility and we liked the arrival and departure times.
So the plans were to leave on a Saturday (late morning departure getting us there by mid-afternoon allowing us to get to the parks that first evening) and returning the following Sunday (early morning departure and arriving home late morning and allowing us to spend the rest of the day with our families before the new work/school week begins)
Since booking, I have gotten several e-mails announcing some changes. First was just time adjustments, nothing major, no big deal.
The second change was to let me know that our direct flight home was cancelled and we would have to do a layover in Milwaukee. I wasn't thrilled but really, it didn't change our plans all that much. Still leaving early morning and arriving home by noon.
Well yesterday I got another e-mail. This one telling me that my flight home was going to have 2 layovers and would be arriving at 10 and night I was NOT OK with this one!!! I called customer service and they gave me several options of alternate flights. I could get a direct flight if I wanted to leave a day earlier...um, no thank you. I could get a flight with only 1 layover if I wanted to stay another day...tempting but since they aren't gonna foot the bill for me to stay another night, I have to pass. The other option I felt like I HAD to take was another 2 layover route on the same day that will get us in by 11:30 in the morning. Of course to accomplish that, our flight will leave at 6:20 in the morning!!! I don't even want to think about what time we will have to be ready to catch ME
I'm just pissed off because I feel like I just have to accept what they are dishing out!! Had I known this could happen, I would have just picked Allegiant from the start (they only offer flights 2 times a week so cancelling a flight and routing customers a different way isn't even an option!) Yes I could request a full refund and they would honor that but there are not any decent priced options on other airlines.
I'm tempted to call customer service and let them know I am not very happy but I just have a feeling they will say "sorry for the inconvenience" but nothing will change and I'll just continue to be pissed off. Do you think they would give me SOMETHING as compensation? I just think they feel like as long as they get me home, they are holding up their end of our deal.
So the plans were to leave on a Saturday (late morning departure getting us there by mid-afternoon allowing us to get to the parks that first evening) and returning the following Sunday (early morning departure and arriving home late morning and allowing us to spend the rest of the day with our families before the new work/school week begins)
Since booking, I have gotten several e-mails announcing some changes. First was just time adjustments, nothing major, no big deal.
The second change was to let me know that our direct flight home was cancelled and we would have to do a layover in Milwaukee. I wasn't thrilled but really, it didn't change our plans all that much. Still leaving early morning and arriving home by noon.
Well yesterday I got another e-mail. This one telling me that my flight home was going to have 2 layovers and would be arriving at 10 and night I was NOT OK with this one!!! I called customer service and they gave me several options of alternate flights. I could get a direct flight if I wanted to leave a day earlier...um, no thank you. I could get a flight with only 1 layover if I wanted to stay another day...tempting but since they aren't gonna foot the bill for me to stay another night, I have to pass. The other option I felt like I HAD to take was another 2 layover route on the same day that will get us in by 11:30 in the morning. Of course to accomplish that, our flight will leave at 6:20 in the morning!!! I don't even want to think about what time we will have to be ready to catch ME
I'm just pissed off because I feel like I just have to accept what they are dishing out!! Had I known this could happen, I would have just picked Allegiant from the start (they only offer flights 2 times a week so cancelling a flight and routing customers a different way isn't even an option!) Yes I could request a full refund and they would honor that but there are not any decent priced options on other airlines.
I'm tempted to call customer service and let them know I am not very happy but I just have a feeling they will say "sorry for the inconvenience" but nothing will change and I'll just continue to be pissed off. Do you think they would give me SOMETHING as compensation? I just think they feel like as long as they get me home, they are holding up their end of our deal.