UPS lied!..no wait..they're just stupid.

[Jennasis]

I placed an order for something (thank GOD not for Christmas) on 12/15. Today is 12/23 and I still haven't gotten it. The company usually ships super fast so i found this unusual. I went online to check the status of my order, also because I never got an email update informing me that the stuff actually shipped. Well lo and behold, according to their website, my order is STILL IN THE WAREHOUSE!!

I was really angry, so I just called customer service and spoke to a lovely girl who check on the order for me, only to get back on the phone and tewll me, "Oh no, UPS said the stuff was delivered on 12/18."

Exqueeze me? Umm...no...it wasn't. I have nothing...nada...zip...zilch.

She tries to convince me that it was delivered, and I remind her that their OWN WEBSITE says my stuff is still in their warehouse and that I have received nothing. So she transfers me to customer service who tells me the same thing she did..."it was delivered on 12/18".

Now I'm getting really angry, but I keep my cool. I remain pleasant, and cheery. It's not these ladies fault afterall. It's UPS. So she continues checking on the status of my order and says "It says your order was delivered to...huh...the TRUCK. What does that mean?"

How should I know?? I haven't received the stuff. The website says it's still in the warehouse. UPS says they delivered it to their truck (in my hometown). THe CS lady says they will call UPS and investigate but if she can't solve this by 4:30 (quittin' time), I won't hear from her until MONDAY.

Ooooh...I'm so mad. UPS probably felt swamped with holiday deliveries and lied about delivering it.

 

[manning]

I placed an order for something (thank GOD not for Christmas) on 12/15. Today is 12/23 and I still haven't gotten it. The company usually ships super fast so i found this unusual. I went online to check the status of my order, also because I never got an email update informing me that the stuff actually shipped. Well lo and behold, according to their website, my order is STILL IN THE WAREHOUSE!!

I was really angry, so I just called customer service and spoke to a lovely girl who check on the order for me, only to get back on the phone and tewll me, "Oh no, UPS said the stuff was delivered on 12/18."

Exqueeze me? Umm...no...it wasn't. I have nothing...nada...zip...zilch.

She tries to convince me that it was delivered, and I remind her that their OWN WEBSITE says my stuff is still in their warehouse and that I have received nothing. So she transfers me to customer service who tells me the same thing she did..."it was delivered on 12/18".

Now I'm getting really angry, but I keep my cool. I remain pleasant, and cheery. It's not these ladies fault afterall. It's UPS. So she continues checking on the status of my order and says "It says your order was delivered to...huh...the TRUCK. What does that mean?"

How should I know?? I haven't received the stuff. The website says it's still in the warehouse. UPS says they delivered it to their truck (in my hometown). THe CS lady says they will call UPS and investigate but if she can't solve this by 4:30 (quittin' time), I won't hear from her until MONDAY.

Ooooh...I'm so mad. UPS probably felt swamped with holiday deliveries and lied about delivering it.

Delivered to the truck sounds confusing. I recently had something shipped to me UPS and on the day of delivery the site said "out for delivery"


Did you call 800-782-5877 ?

 

[jen0610]

They don't just lie around the holidays either!!

Our friend came back home in Oct of 2008, he's now living down in Arkansas working on a police force. He left straight from work, tossing all his gear in the trunk. While he was here for the week, instead of leaving all his gear in the trunk, he brought his bullet proof vest and gear belt in. Well, when he left, the vest didn't get back into the car. He got all the way home before he found out. Luckily he had his old one and could wear that.

Needless to say, once we got the call from him, we found it and sent it, along with 3 other things he forgot, to him via UPS. We were smart enough to buy enough insurance to cover buying a new vest. We shipped it out and he should have gotten delivery by the 18th. Call him and let him know the tracking number. Even with that I still kept an eye on it on-line. Sure enough, their system showed it delivered.

So about a week goes by and he calls us, he can't find the tracking number and he wants to see what is up with it as he hasn't gotten it yet. I told him that per the UPS website it delivered on the 18th. Told us he'd call us back after he got home from his shift. About 5 hours later, he calls. Has been home, they have gone thru every room looking for a box just sitting out. We had told him how big it was. They don't find anything. They get in touch with UPS. According to UPS, they left the package at the front door. They don't ever use their front door, very weird layout of the house on the property. He goes and checks. There is nothing there.

Since there's insurance they start a claim. The are working on the claim, we needed to send info as we had the receipts showing what was paid, where we went. I also still had my copy of the form that I filled out, stating what was in the box, had to send that. He has been working on this claim for about 4 weeks, when he gets a call from the UPS site, they have a box there for him, that they need him to come inspect.

Turns out it the box that they stated was delivered on the 18th. When he gets there, he is looking at and he said it look like someone had opened it. While they were opening it there, he had us on the phone. He asked how we packed it. There was a boxed gift set that we had put inside the vest, closing the fastners to make sure it stayed in there. It was sitting on top of the vest with the fastners undone.

He is sooo glad he went into UPS in uniform, because they are tripping all over themselves to address the issue. It looks very much like someone there tried to steal the items, but due to what they were and the claims being filed and that the guy who was to get the package was a police officer. Prior to this, the facility stated that they had searched and it was not in their possession.

 

[manning]

I bought a computer a few years ago and it was shipped UPS. The day it was to be delivered we stayed home waiting for it. No delivery. I open the door and there is a tag from them claiming delivery was attempted. I call them and they said they knocked on the door and rang the door bell. No they didn't we were there all the time and in part of the house where we would have heard both.

Luckily the UPS sub-station was a few miles from me and I went over there. There sat the computer in the middle of the floor. That seemed strange as I thought it would be still on the truck for next day delivery.

 

[Jennasis]

Well, turns out they didn't lie...they're just morons.

In their infinite wisdom, the delivery guy DID deliver the items on the 18th...and put them in a truck. As in, INSIDE SOME VEHICLE ON MY PROPERTY.

Wouldn't wanty to walk the extra 20 feet to the house, when you can just shove it inside some random vehicle on my property. Problem is, it WASN'T MY TRUCK. After much gnashing of teeth I found it in my friends truck.

 

[locolala]

We had UPS pull something similar.. they said they rang the doorbell and that there was no answer. The problem with this is that we didn't have a doorbell, and they would have had to call to get in the gate since it was at my farm and the automatic gate opener was broken.

 

[Lizzy2]

I thought it was just me!!! I came home today expecting to find a package with my DH's Christmas present in it since I got an email saying it should arrive today. I checked online when I got home and it says that UPS delivered and left it on my porch. I check the porch like 3 times and no package. I start freaking out. I get on the phone with UPS while I am out in my front yard in the dark in the snow with a flash light. I found the package in the snow filled ditch out by the street wrapped in a clear plastic bag. No where near my porch!!!
The thing that kills me is that I had them pick up a package from me on Monday and the guy called me from the end of the driveway and had me bring the package to him because he said he fallen twice that day on other people's snowy drive ways and his back was sore and if he fell on mine I would be liable for his injuries. I took him the package thinking that I was being kind~ its Christmas and all. Now he throws my package in the snow? My DH's expensive gift? The local UPS office is supposed to call me in the a.m around 9. Cover your ears because this is not going to be pretty!!!! I have never seen such idiotic, lazy behavior in all of my life~ I am so disgusted

 

[hereyago]

They are stupid. One year, I bought a nice digital camera for myself, no holiday thing, I just wanted a new one.

Ok, so I am tracking it, it says delivered. Really? Cause there is nothing outside. No one knocked on the door. And my storm door was closed but the wooden door was open. I call the number, they are like, it was delivered. Um,no I want my dang camera. Turns out the driver was illiterate and could not read big house numbers. My neighbor brought it to me saying it was on his porch.

Then another time, once again, not during a holiday. I was expecting some stuff, I was on vacation, but DM was here at the house. I am on the cruise and get an email from my aunt saying a police officer came to the house and brought my boxes. Once again, illiterate drivers.
My house number is a single digit, the officer's was a triple digit and his house is on the main road that my cul de sac is off of.

The last time: I know it sounds weird, but 2 5 gallon buckets of gemstones that you rummage through because it was winter and the place we could go to was closed. The truck comes, the driver gets out, carries the buckets, these are some heavy buckets and tries to leave them on the driveway. Um, dude, you have a dolly, so you can use it to bring them up my steps. He wasn't happy, but I didn't pay to get truck to driveway service.

 

[Lisa loves Pooh]

Just goes to show that no method of delivery is entirely safe from...their employees.

Glad you found the package.

 

[C.Ann]

Well, turns out they didn't lie...they're just morons.

In their infinite wisdom, the delivery guy DID deliver the items on the 18th...and put them in a truck. As in, INSIDE SOME VEHICLE ON MY PROPERTY.

Wouldn't wanty to walk the extra 20 feet to the house, when you can just shove it inside some random vehicle on my property. Problem is, it WASN'T MY TRUCK. After much gnashing of teeth I found it in my friends truck.

Are you serious????? He put it in a "truck" - on your property - rather than bringing it to the HOUSE??????????? And then it wasn't even YOUR truck???????

I certainly hope you plan on calling and reporting this driver.. That's one of the craziest things I've heard of in a long, long time.. Since when do they make deliveries to "trucks"?????

 

[merryweather20]

I don't even do UPS anymore. If the person only does UPS I get it from somewhere else.

I had one delivery that was an absolute ordeal, to get through, but more than that the UPS driver has a habit of blocking my car in and the access ramp. I can understand them not "getting" the ramp, but after the millionth time they've visited, you'd think they'd understand that the wine promoters, the Business Depot delivery guys and the high security paper shredder guys all need the ramp. Not to mention any of the workers in wheel-chairs who have only one way out of the building that they blocked between 5:00 and 5:30 at an office building.

Funny thing the Fedex guys never block in my car, they never block the ramp and they all know how to use the common buzzer in my building.

 

[Jennasis]

Are you serious????? He put it in a "truck" - on your property - rather than bringing it to the HOUSE??????????? And then it wasn't even YOUR truck???????

I certainly hope you plan on calling and reporting this driver.. That's one of the craziest things I've heard of in a long, long time.. Since when do they make deliveries to "trucks"?????

Oh I'm calling. Tomorrow they're getting an earful. I'm actually giddy about it!

 

[cruisnfamily]

Well, turns out they didn't lie...they're just morons.

In their infinite wisdom, the delivery guy DID deliver the items on the 18th...and put them in a truck. As in, INSIDE SOME VEHICLE ON MY PROPERTY.

Wouldn't wanty to walk the extra 20 feet to the house, when you can just shove it inside some random vehicle on my property. Problem is, it WASN'T MY TRUCK. After much gnashing of teeth I found it in my friends truck.

Seriously? Oh..My..Goodness! What would possess them to do such a thing? I would be calling the local office to complain!

 

[FinallyBoughtDVC]

Now, my UPS driver is absolutely amazing - He happens to be the driver for both my house and my business. He's so fabulous, I can't even begin to explain the lengths to which he goes to make everyone on his route happy. He is absolutely adored in our community.

Now, the FedEx guy - he's an ***. OMG - they laziest, most obnoxious jerk ever. He smokes in his truck - which makes the packages stink, he drops things - broke two special orders I had delivered the other day - just a jerk.

I think it's the quality of the driver - not the actual company that makes the difference.

My mail lady is absolutely phenomenal too - just love her. I used to have a mailman that wouldn't even come to the door for a certified or any package - he's stay in his warm little USPS truck and leave the slip in the mailbox - I'd be home and he'd just drive on by and I'd have to go up and get it from the post office. Jerk. Glad he's gone.

Go give 'em hell - leave a package in a truck - that is the stupidest thing ever.

 

[apirateslifeforme]

I had a package from Barnes and Noble go missing last year with UPS. I tracked it all day and was a little ??? when I saw that it had been left at the garage. They NEVER put packages in front of the garage; it's wide open. They always put it inside the front storm door, or at least under the stoop.

So when I got home an hour later, there was nothing there. I looked all over...out at the front door, on either side, under the bushes, etc. Nothing. Okay, well, maybe there was a mistake with the tracking number...that happened a few months earlier with a Kohls order (the number they sent was not the number on the package when it arrived)...so I decided to give it a while. I checked with my neighbors over the weekend. None of them had it; in fact, 3 of them are retirees who are home all day and they all said the UPS truck never even came down our street!

So after one full week, I contacted UPS. Their only answer was, "Our computer says it was delivered to the garage." Yes, but it wasn't MY garage. "Well, that's what the computer says, so it was delivered and there's nothing we can do about it" *click*. I then tried Barnes and Noble, to see if they could help me. They had UPS put a tracer on it. A week later, UPS shows up at my door...looking for the package. I laughed in disbelief and said, "Yes, I'm looking for it as well!" The guy said, "The computer says it was left at your garage." I said, "Would there be a tracer on it if I'd received it?" He thought about that for a moment, then silently turned and went back to his truck. Within an hour, B&N contacted me to say UPS had been unable to locate the package, so they were refunding my money

 

[duckybelle]

Oh...so it's not just me???

Last year we had ordered a Wii from Amazon for my ds. We had the curtains closed, as we had big bay windows, and it was early (still in PJ's). We heard someone pull up, and saw the man getting out. I grabbed my robe, looked back out, and he was pulling away. I told my ex, "Maybe it was the wrong house". NOPE...he left the Wii in the drive by our steps!!! No knock, nothing!!! If we hadn't been home, I doubt it would've been there when we had!

 

[OK!]

I work from home now and, obviously, am home all day. Well, twice this week I've had things delivered that were supposed to require delivery confirmation and they were just slung outside the door. No knock, no nothing (and my desk is roughly 5 feet from the front door, so it's not like I wouldn't have heard it). The last one was probably thrown at the door, as it wasn't anywhere close to it; it was about 5 feet past my door on the landing in my apartment building. I mean, I know that I live on the 3rd floor and those stairs can suck, but it's not like the stuff I ordered was terribly heavy (the thrown thing was a t-shirt.)

On the other hand, the man who delivered my insanely heavy office chair (I only got one because I was required by my company to get an ergonomically-approved chair) from Staples delivered it with a smile. He didn't complain a lick even though I apologized about 40 times for him having to haul the stupid thing up all of those stairs.

Oh, and Fed Ex dumped my iPhone on my parents' front porch on launch day this past June. No knock, no nothing. I was out at their house all day waiting for the delivery and thought they'd forgotten me, but no--they just dropped it and took off. Of all days. It's not like EVERYONE didn't know that thousands of people were having iPhones delivered that day or anything. It would have been so easy for someone to come steal it during the God knows how many hours it sat out in the sun on the porch before I discovered it. Grrrrrrrr.

 

[ericamanda01]

A few years ago my DH ordered something that was shipped via Fed-ex. I was home all day for the 3 days they tried to deliver it, but the kicker was the delivery guy walked up to our door and left a post it notice every time. He never knocked on the door. We finally had to drive to their shipping center 40 minutes away because they said they don't deliver after 3 failed attempts. I was not happy.

 

[yoopermom]

I'm not trying to defend UPS, but if the package doesn't require a signature, and the weather looks like it might be bad (I don't have a covered porch), I do leave a note on my door asking him to leave the package in our motorhome parked in our driveway, so I know it'll stay safe and dry.

Terri

 

[bumbershoot]

It's funny...I used to have nothing good to say about UPS, but in the last 10 years they have improved so so much it's hard to get into the complaining mood about them!

See, I worked amazon CS and saw many tracking reports. When I got a funky one, I started printing it out, then checking up on it later on. I made notes about what was said by the UPS reps to the customer, and what the amazon CS-helper reps at UPS told *us*.

I had a HUGE stack! And most items would eventually be delivered, no matter how long it had been since the last tracking, and no matter how many times the normal reps told customers to do a trace on it. That made me nutty, b/c we didn't do traces! We replaced it immediately, a report was sent to the appropriate department when we coded things properly, and THEY would followup with UPS.

Then I met the man who is now my husband; we started dating only a few days after we met. He was officially my lead, one of many...he took an interest in my UPS project. And one day he got to have a meeting with some UPS bigwigs who were utterly denying that they were having so many problems. DH took the choice ones...where 2 months went by between the item's last track and being delivered, and so on...to show the UPS people.

That was in early '01, and their service has gotten much better. I'd say service really started improving around '06, at least around here.


But here's the thing to remember. This is what was told by "our" UPS reps to us a million times, and also was told to DH by the bigwig. When you pay UPS, you pay to get an item from point A to point B. Any, ANY, tracking on that package is *extra*. You aren't entitled to any scans of your package.

And often they stop scanning during busy times! Such a pain.


On *their* side...my fave stories involved UPS saying that packages were put next to porches...often it would say "package left in bush". People would absolutely categorically deny that there was anything there. And then... months later, when either the snow melted after winter or the bushes lost their leaves once the Fall started in earnest...there their sad little destroyed package was. It had either been covered in snow or was hidden by foliage all that time...

I told him that per the UPS website it delivered on the 18th. Told us he'd call us back after he got home from his shift. About 5 hours later, he calls. Has been home, they have gone thru every room looking for a box just sitting out. We had told him how big it was. They don't find anything. They get in touch with UPS. According to UPS, they left the package at the front door. They don't ever use their front door, very weird layout of the house on the property. He goes and checks. There is nothing there.

... he gets a call from the UPS site, they have a box there for him, that they need him to come inspect.

Turns out it the box that they stated was delivered on the 18th. When he gets there, he is looking at and he said it look like someone had opened it. While they were opening it there, he had us on the phone. He asked how we packed it. There was a boxed gift set that we had put inside the vest, closing the fastners to make sure it stayed in there. It was sitting on top of the vest with the fastners undone.

He is sooo glad he went into UPS in uniform, because they are tripping all over themselves to address the issue. It looks very much like someone there tried to steal the items, but due to what they were and the claims being filed and that the guy who was to get the package was a police officer. Prior to this, the facility stated that they had searched and it was not in their possession.

What actually probably happened was that it was delivered to the completely wrong house, and someone opened it. Then realized their error and took it back in. It's a higher probability, given my experience with what they do, than one of them actually trying to steal it.

In their infinite wisdom, the delivery guy DID deliver the items on the 18th...and put them in a truck. As in, INSIDE SOME VEHICLE ON MY PROPERTY.

Wouldn't wanty to walk the extra 20 feet to the house, when you can just shove it inside some random vehicle on my property. Problem is, it WASN'T MY TRUCK. After much gnashing of teeth I found it in my friends truck.

I remember those, too!

And for every person who *asks* them to leave it in a car (like the poster before me, when I clicked Reply), there are many who have things left in the back of an open vehicle where the car isn't theirs. I can't believe they are still doing it.

And for those who ask for it to be left in a car...eventually the wrong person will see that being done, and you'll lose that package!