Updated with an Acceptable Resolution !! Still no answer from Member Satisfaction!

[JandD Mom]

Hi everyone,

I wanted to update all of you to let you know I finally did hear back from Brianna at Member Satisfaction. First she apologized that it took so long to get back to me. She explained that there have been management changes at the BWV, together with the holidays, and it delayed their response. I accepted her apology and told her I understand the reason for the delay.

She also acknowledged my complaint was valid, apologized, and offered us what we consider to be an acceptable resolution. We did not get money, or points or a free anything, just assurances as well as the name of the person who will guarantee we don't run into the same problem on future stays. I thanked her for the call and told her we consider it to be an acceptable resolution and frankly, a better resolution than we were expecting.

So I have to say kudos to Member Satisfaction, they satisfied this member!

 

[3DisneyKids]

Thanks for letting us know how it turned out! Good for you for following through!

 

[jakenjess]

I'm so glad they got back to you! Thanks for the update.

 

[DebbieB]

Are they going to do something about the luggage truck noise?

 

[bicker]

That's really the major consideration. If they just say, "Sorry, you're right; it was bad," that's not the same as, "We really believe that you're right, so we're going to change the system so that no one ever has to deal with that again."

From the OP's description of the resolution, it almost sounds like Member Services promised that the OP would never have to deal with that situation ever again, i.e., that the OP will never have to stay in one of those rooms ever again.

 

[dumbo71]

Hi everyone,

I wanted to update all of you to let you know I finally did hear back from Brianna at Member Satisfaction. First she apologized that it took so long to get back to me. She explained that there have been management changes at the BWV, together with the holidays, and it delayed their response. I accepted her apology and told her I understand the reason for the delay.

She also acknowledged my complaint was valid, apologized, and offered us what we consider to be an acceptable resolution. We did not get money, or points or a free anything, just assurances as well as the name of the person who will guarantee we don't run into the same problem on future stays. I thanked her for the call and told her we consider it to be an acceptable resolution and frankly, a better resolution than we were expecting.

So I have to say kudos to Member Satisfaction, they satisfied this member!

I'm glad this was resolved to your liking.

One has to wonder if your thread had anything to do with it.

Seems a little to coincidental that they gwet back to you right after your thread posts complaing about a lack of response.

Maybe I'm just the conspiracy theory type but we've heard they monitor the boards.

Either way it doesn't matter to you and I'm glad they responded with an acceptable resolution.

 

[Lexxiefern]

I'm glad that you got an acceptable resolution - and a call back finally