** We left the saga with my consultant not being able to provide me with any information as to when/if my replacement album would be shipped because they do not email her with exchanges. It has been 2 weeks, so I called the number listed on the website. The woman I spoke with was not going to tell me anything since I was not a consultant (so my consultant could've called to find out status?!!!). However, I told her my story and she agreed to look it up for me. It appears my album was shipped today via 2 day select! I sent a "sweet" email to my consultant letting her know that I called and talked them into providing me with the information and what the status was. If she would've picked up the phone and placed the call, she could've found out what was going on! **
I ordered my first CTMH (Close to my Heart) album through a consultant that was assigned to me. I went to the website to request that someone contact me. She sent me a list of 4 different albums (leather, imitation leather, linen, simple legacy) and the colors that they came in. I explained that I had about 60 total pages and she assured me that any of the albums would work. I also specified that I wanted a spine so the album could be engraved. Again, I was told I could take my pick.
I ordered the linen album in coffee (my DH's choice!). It was backordered and did not arrive for nearly 2 weeks. When it did arrive, one of the screws did not have threads and would not work. Therefore, the album was defective. I contacted the consultant and she apologized. Meanwhile, I realized that if I followed the directions, there would be no spine. I explained what I was doing to her via email and she agreed I was doing it correctly. Again, an apology.
My consultant stated she would send me a label to send the album back to the company. It arrived and I had to fill out a form and now I will have to take it to the post office. I am very upset over all of this. My consultant told me I could exchange it for a leather or imitation leather album and she promises there will be a spine. However, they do not come in the coffee color!
For my trouble, she is giving me a discount on my next order, but I'm unsure I want to order from this company again. All my pages are in protectors and are sitting on the floor waiting to be put in an album (they are about 6 inches tall).
Has anyone else experienced problems with CTMH? Anyone else receive defective screws? I don't want to get another album and still have issues. Just my luck - my first order and it was screwed (pun intended) up!
Thanks for letting me vent. I also vented on my "form" I had to fill out.
I ordered my first CTMH (Close to my Heart) album through a consultant that was assigned to me. I went to the website to request that someone contact me. She sent me a list of 4 different albums (leather, imitation leather, linen, simple legacy) and the colors that they came in. I explained that I had about 60 total pages and she assured me that any of the albums would work. I also specified that I wanted a spine so the album could be engraved. Again, I was told I could take my pick.
I ordered the linen album in coffee (my DH's choice!). It was backordered and did not arrive for nearly 2 weeks. When it did arrive, one of the screws did not have threads and would not work. Therefore, the album was defective. I contacted the consultant and she apologized. Meanwhile, I realized that if I followed the directions, there would be no spine. I explained what I was doing to her via email and she agreed I was doing it correctly. Again, an apology.
My consultant stated she would send me a label to send the album back to the company. It arrived and I had to fill out a form and now I will have to take it to the post office. I am very upset over all of this. My consultant told me I could exchange it for a leather or imitation leather album and she promises there will be a spine. However, they do not come in the coffee color!
For my trouble, she is giving me a discount on my next order, but I'm unsure I want to order from this company again. All my pages are in protectors and are sitting on the floor waiting to be put in an album (they are about 6 inches tall).
Has anyone else experienced problems with CTMH? Anyone else receive defective screws? I don't want to get another album and still have issues. Just my luck - my first order and it was screwed (pun intended) up!
Thanks for letting me vent. I also vented on my "form" I had to fill out.
I requested an imitation leather album instead. I received an email from my consultant today letting me know how much it will cost to upgrade. I don't have a problem paying the difference, but if she would've told me there was no spine to begin with, I would've started out with the right album! 
I'm just frustrated, so thanks for letting me vent.
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I emailed my consultant twice and she finally responded today saying that she does not receive any notification on returns/exchanges. She offered me no advice on when the album should be here or how long it should take. It has been about a week and a half since I mailed it back! 
One way or the other, I'm taking the completed pages to the holiday get-togethers! 
