I am director of a small, local non-profit and I've registered our organziation as a volunteer site for this program. Let me just say that we have been SLAMMED with emails about our opportunities. Couple this with the fact that I'm gearing up for one of our biggest fundraisers of the year, and it's taking me a couple days to get everyone emailed back.
And please keep in mind, Disney and HandsOn Network is offering VERY little instruction to the volunteer site organziers. I get asked dozens of questions every day from people wanting to volunteer, and I usually have to just point them to the FAQ's on the website. It's very frustrating, and the execution of this program wasn't very well thought out, I don't think. Our volunteers seem to think that I MYSELF am with Disney, and that I have all the answers, when in truth I don't know anymore than any of them do.
All that said, this program has been overwhelmingly positive for us, and we are so glad our organization has participated!