idontknow
DIS Veteran
- Joined
- Sep 7, 2000
- Messages
- 783
Some of you might recall a question that I posted here as to what to do about a horrible flight that we had from Atlanta to IND on Memorial Day. There was a man/couple that did not want to check their bags for starters and a child sitting in an exit row seat. It all boiled down to how the situation was handled and verbal abuse/threats from the red coat woman. You all gave me wonderful advice along with names and addy's as to who to write. I did just that and here is the responce I received:
(in a nut shell)
It starts out apologizing for any inconveniences and talks about the importances of restoring the plane to company and federal airworthiness standards. Safety is the overriding consideration in the operation of their flights. (an exit door was leaking rain onto the passenger in the seat)
_______________________________________
Quote:
It is disheartening to hear your report of the child sitting in the exit row, and the impertinence of the flight attendant and the Passenger Service Agent in their treatment of you, and the passengers around you. There is no excuse for the behavior described. Discourtesy will not be tolerated, and a copy of your letter has been sent to the resonsible department heads for review and corrective action.
Delta's success depends on our ability to please our customers, and we strive to maintain the highest possible standards in all areas of our operation.......
________________________________________
It makes me feel MUCH better about Delta to get a letter like this! It reasures me that the incidents that I witnessed and was involved in are NOT normal or tolerated. The letter I wrote stated that if I added up all of the flight problems and mild rudness of our many flights with Delta, it would not compare to this one particular flight that I was on. (I'm sure everyone has encountered mild rudness while getting from point A to point B. No big deal, it's usually forgotten within an hour or so
)
I'd already booked our Thanksgiving family reunion to come back from WDW with Delta before I got this letter. I had not lost all hope in them. Now this letter proves it. I am VERY happy to see that Delta does cares about their customers! (I'm happy about the little perk that came in the envelope, too!)
Thanks to EVERYONE that helped me. I was able to write a better, clearer, more concise letter. Without this board, many people would not know what to do if something bad happens. We would spend waaayyy too much money at WDW. We would not have half the fun we should. And some of us would not have anyone to talk "Disney" to. Thanks again to everyone!
(in a nut shell)
It starts out apologizing for any inconveniences and talks about the importances of restoring the plane to company and federal airworthiness standards. Safety is the overriding consideration in the operation of their flights. (an exit door was leaking rain onto the passenger in the seat)
_______________________________________
Quote:
It is disheartening to hear your report of the child sitting in the exit row, and the impertinence of the flight attendant and the Passenger Service Agent in their treatment of you, and the passengers around you. There is no excuse for the behavior described. Discourtesy will not be tolerated, and a copy of your letter has been sent to the resonsible department heads for review and corrective action.
Delta's success depends on our ability to please our customers, and we strive to maintain the highest possible standards in all areas of our operation.......
________________________________________
It makes me feel MUCH better about Delta to get a letter like this! It reasures me that the incidents that I witnessed and was involved in are NOT normal or tolerated. The letter I wrote stated that if I added up all of the flight problems and mild rudness of our many flights with Delta, it would not compare to this one particular flight that I was on. (I'm sure everyone has encountered mild rudness while getting from point A to point B. No big deal, it's usually forgotten within an hour or so
) I'd already booked our Thanksgiving family reunion to come back from WDW with Delta before I got this letter. I had not lost all hope in them. Now this letter proves it. I am VERY happy to see that Delta does cares about their customers! (I'm happy about the little perk that came in the envelope, too!)
Thanks to EVERYONE that helped me. I was able to write a better, clearer, more concise letter. Without this board, many people would not know what to do if something bad happens. We would spend waaayyy too much money at WDW. We would not have half the fun we should. And some of us would not have anyone to talk "Disney" to. Thanks again to everyone!
