update on bad WP's experience

[LizL]

In my dining report I included the very bad experience we had at Wolfgang Pucks in mid-February. Bad food, bad service and bad attitudes. Lots of problems with accomodations for DH's wheelchair. I wrote the manager a long letter when I returned. I didn't really expect anything from it, because their business is not made from repeat customers - meaning that even if everyone who ate there that night never came back, their business would not suffer.
However, in my letter, I made a point of stating that we had bought DVC and would be returning to WDW several times per year. Not sure if that made any difference but today a received a form letter from the manager along with a gift certificate for $35. We will take MIL there for coffee and dessert there one night while we are there in November. Hopefully our experience will be better.

 

[Princesstimes2]

Way to go girl!!!! I am so happy that they did that. AND I hope you have a much more pleasant time. Hopefully, they will make some changes.

 

[LizL]

Thanks. I hope they will make some changes as well. My "gift certificate" is actually a letter on their letterhead from the general manager telling the manager on duty to consider it a gift certificate. Of course, they will not see it until it is time to pay, so we will get a chance to see any changes before they realize that we have complained before.
I am really hoping the bad food was just because of an off-night. Everything on the menu sounds so good, I really want to have a good experience this time.

 

[strawberryblonde]

I hope you do have a great time next time. It would be nice for things to go smoothly for your MIL as well. Best wishes