Unused hopper now that I have MK?

[DizMe]

I bought a 3-day hopper for a friend just before the Covid shutdown. I linked it to my account and it put it in my name instead of hers. Fast forward a year and a half. I bought a dream key, I don't live nearby, and I would like to use that hopper for my friend,but it says it's not transferable. Is there some way I can put it back in her name? I can't get through to anyone on the phone. Anyone know of a number to call or... ? I need to make our reservations asap, assuming they let us transfer. We can't wait to do it at a ticket booth if that's even an option.

 

[Skyegirl1999]

I bought a 3-day hopper for a friend just before the Covid shutdown. I linked it to my account and it put it in my name instead of hers. Fast forward a year and a half. I bought a dream key, I don't live nearby, and I would like to use that hopper for my friend,but it says it's not transferable. Is there some way I can put it back in her name? I can't get through to anyone on the phone. Anyone know of a number to call or... ? I need to make our reservations asap, assuming they let us transfer. We can't wait to do it at a ticket booth if that's even an option.

The name on the ticket doesn't matter. Often whole groups have the same name on every ticket (whoever bought them). It's not an issue.

 

[evilmommie]

I bought a 3-day hopper for a friend just before the Covid shutdown. I linked it to my account and it put it in my name instead of hers. Fast forward a year and a half. I bought a dream key, I don't live nearby, and I would like to use that hopper for my friend,but it says it's not transferable. Is there some way I can put it back in her name? I can't get through to anyone on the phone. Anyone know of a number to call or... ? I need to make our reservations asap, assuming they let us transfer. We can't wait to do it at a ticket booth if that's even an option.

Hi! I had the same situation with a few hoppers, as I have a Magic Key, and I wanted to transfer them into other family member names. Virtual guest relations was able to help me over the app. They sent me a form to fill out online, through the app and we got the names straightened out.

 

[DizMe]

The name on the ticket doesn't matter. Often whole groups have the same name on every ticket (whoever bought them). It's not an issue.

Oh, thank you,!

 

[DizMe]

Hi! I had the same situation with a few hoppers, as I have a Magic Key, and I wanted to transfer them into other family member names. Virtual guest relations was able to help me over the app. They sent me a form to fill out online, through the app and we got the names straightened out.

Thanks! Where do I find that on the app?

 

[evilmommie]

Thanks! Where do I find that on the app?

Click the button on the bottom right — “Chat with Us” It will open a virtual chat window that will walk you through a few automated questions. You will be able to leave your comments and a CM will get back with you. I have found this method much faster to ask questions or resolve issues than calling.

 

[DizMe]

Thanks to all who answered. I did do the online chat and was told what many had said - it doesn't matter whose name is on the ticket on the app. But just in case, I made a screenshot of that reply!