Unsolicited DVC call

[mndisfam]

OK, I already posted about the poor Member Exclusive dinner. I normally don't post much, or something too negative, but my husband reminded me if we don't give DVC feedback they won't fix things.

We got a few calls this week that said it was Disney calling. I don't think it said DVC, but whatever. All I could think was that we left something there. So I returned the call.

Boy did I get aggravated! It started with a pleasant woman telling me our guide had taken another job. Kind of weird, bcs I would be just fine with an email, but I thought, well maybe they are trying to be personal. She told me the name of our new guide, and asked me to hold for him.

Weird, but maybe we screwed up our banking? No. It was just so he could introduce himself and ask us if we "knew" about the "amazing" new Poly DVC. I told him yes, we know, and we aren't buying anymore points. I was shocked when he stuck to his sales script after that, and went onto describe the units in terms of amenities, footage, etc. He would not stop, or deviate, no matter what I said.

The sad thing was that I was considering hanging up on him. He sounded like a telemarketer. I have never felt anything like that coming from my beloved DVC. It was only 2-3 minutes at most, but I felt duped and bothered.

DVC - cut that out! It was so tacky!

 

[jekjones1558]

I would have felt the same way. Be sure to email Member Satisfaction.

 

[CMOORE185]

I would have felt the same way. Be sure to email Member Satisfaction.

The man was just doing his job, why email member satisfaction?

 

[jekjones1558]

The man was just doing his job, why email member satisfaction?

I think it is acceptable to tell Member Satisfaction if receiving unsolicited sales calls is not appreciated. An email to give contact information for the new guide would be welcome. The telemarketing of DVC points is not. It is okay to ask that this preference be passed along.

 

[Sammie]

I would think if you don't want to him to call, just tell him.

 

[disneynutz]

Can you adjust your contact preferences on the member website?

As I often post, Disney is in business to make money. Anytime a Guide calls you be it to introduce themselves to you or to wish you a magical vacation, they do so to sell you some points.

Bill

 

[CMOORE185]

I think it is acceptable to tell Member Services if receiving unsolicited sales calls is not appreciated. An email to give contact information for the new guide would be welcome. The telemarketing of DVC points is not. It is okay to ask that this preference be passed along.

Remember the OP returned the sales call so it is hard to complain that it was an unsolicited call when you were the one that called them. Really though, is it that big of a deal your new guide calls to introduce himself and tell you about the latest DVC offering?

 

[Pirate Granny]

I've only bought resale, but my guide calls everytime we are at disney to leave us a hello and number if we need anything. A very polite fellow. If I can't find my small BLT contract I may just give him a call...

 

[mndisfam]

Again, I returned a call after they called me and asked me to call them. I have never received calls from the World about anything but lost items or banking, etc issues.

In the three messages left, no one ever said anything that would alert me to e fact that was a semi sales call. He did introduce himself, but the majority of the conversation was a spiel describing the new Poly resorts.

I felt somewhat duped. We barely use our landline bcs we get constant telemarketers. I strongly disagree with the premise "DVC is a business and that's part of a business."

When we bought DVC they emphasized OVER and OVER that DVC is NOT a timeshare. Of course, we know it's a timeshare. But they have always been "classy" and never approached us this way.

We bought in 2003, and we never have gotten a call like us. And I don't want anymore.

We get mailings from them all the time - very nice ones. We get member only e newsletters and the nice magazine. We are very aware of the Poly villas, and didn't need another reminder. Also, we have a lot of points already - seriously, we dont need more! And I think they would realize that when they look at the point level.

We felt it was intrusive. And tacky. Yes, I emailed member services.

 

[DebbieB]

It's funny that on the Facebook DVC group people were complaining that their guide did not contact them to alert them about Poly availability.

 

[KAT4DISNEY]

Remember the OP returned the sales call so it is hard to complain that it was an unsolicited call when you were the one that called them. Really though, is it that big of a deal your new guide calls to introduce himself and tell you about the latest DVC offering?

It's also quite appropriate for a member to express dissatisfaction that they are being contacted for the ultimate reason of sales and that they don't want to be.

 

[CMOORE185]

It's funny that on the Facebook DVC group people were complaining that their guide did not contact them to alert them about Poly availability.

People complaining they call, people complaining they don't call, these poor guides cannot win. Tough crowd.

 

[jerseyduke]

Hang up the phone, its not hard.

Did they leave a message? If not, do not call back to begin with.

I have no idea why people call back every missed call in their call log to begin with.

 

[davedmaine]

Again, I returned a call after they called me and asked me to call them. I have never received calls from the World about anything but lost items or banking, etc issues. In the three messages left, no one ever said anything that would alert me to e fact that was a semi sales call. He did introduce himself, but the majority of the conversation was a spiel describing the new Poly resorts. I felt somewhat duped. We barely use our landline bcs we get constant telemarketers. I strongly disagree with the premise "DVC is a business and that's part of a business." When we bought DVC they emphasized OVER and OVER that DVC is NOT a timeshare. Of course, we know it's a timeshare. But they have always been "classy" and never approached us this way. We bought in 2003, and we never have gotten a call like us. And I don't want anymore. We get mailings from them all the time - very nice ones. We get member only e newsletters and the nice magazine. We are very aware of the Poly villas, and didn't need another reminder. Also, we have a lot of points already - seriously, we dont need more! And I think they would realize that when they look at the point level. We felt it was intrusive. And tacky. Yes, I emailed member services.

If it's not a business, what is it?