UNIVERSAL TERRA LUNA info & FAQ

[schumigirl]

Welcome to the new Universal Terra Luna thread.
Any questions and comments are more than welcome, as you can imagine as this hotel isn`t open yet we don`t have all the info and some links may be empty.
macraven can update them as appropriate.

Opening date March 25th 2025




Early Park Admission

Enjoy Early Park Admission† to The Wizarding World of Harry Potter™ and Universal Volcano Bay, up to one hour before the park opens (Valid theme park admission required. Select attractions.)​

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Information & Policies​

Check-In And Check-Out Times

Universal Terra Luna Resort check-in is at 4 pm, and check-out is at 11 am. You may check out by television, phone, express check-out box available at the front desk or traditional check-out at the front desk.

Deposit Requirements

The credit card will be charged within five business days of the booking date, and the deposit is equal to the first night’s room rate plus tax. Arrivals within five days of booking will have their credit card charged upon hotel check-in. Full cancellation policies apply.

Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Accepted Forms of Payment

The following major credit cards, as well as money orders and personal, certified and travel agency checks are accepted for deposits*:

• Visa®
• American Express®
• Diners Club International®
• Discover®/NOVUS
• Japanese Credit Bureau (JCB)
• Mastercard®

Hotel Taxes

Universal Orlando's resort hotels will include applicable taxes to be collected each night of your stay, and they are included as a percentage of the room charge.

Florida State Sales Tax: 6.5%
Orange County Occupancy Tax: 6%
Total Tax: 12.5%

Cancellation Policy

Six days or more prior to stay: full refund
Zero to five days prior to stay: cancellation fee of one night's room rate, plus tax
Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Address And Phone Number

Universal Terra Luna Resort
5500 Epic Blvd.
Orlando, FL 32819

Reservations

Room Reservations: (888)273-1311

Lost And Found

If you believe you lost an item at Universal Terra Luna Resort, call the front-desk and ask for Lost And Found.

If you believe you lost your item inside one of our theme parks, click the link(s) listed below.
Universal Islands of Adventure: click here
Universal Studios Florida: click here
Universal Volcano Bay: click here

Transportation And Parking​

Transportation

This hotel offers complimentary shuttle bus transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal Islands of Adventure theme parks. An additional dedicated bus route connects to Universal Volcano Bay water theme park.

Airport Transportation

Universal’s SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service

The Avis® car rental desk is located in the hotel lobby and is open seven days a week from 8 am – 6 pm.



Overnight Guest Parking

Self parking, $30* plus tax per night, per vehicle.
Rates are subject to change without notice.

Day Guest Parking

Self Parking: $65*
0-5 minutes: Complimentary
5 minutes – 30 minutes: $10* plus tax, per vehicle
30 minutes or more: $50* plus tax per day, per vehicle

*Rates are subject to change without notice.

Guests With Disabilities​

All resort hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Accessibility Features:

• Closed-caption television
• Closets with rods 48" high
• Doors with peepholes 3' 6" from the floor
• Entry doors 36" wide
• Roll-in shower stall with adjustable shower head; or combination shower/tub with adjustable shower head, tub seat and hand bar
• Smoke detector with light
• Toilets with hand bar

Sight And Hearing Impaired Features:

• All entrances to individual guest rooms include the room number in braille
• Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room.

Hotel Services​

Complimentary cribs are available upon request.

Extra Person Charge

• An additional charge of $20 per extra adult applies for more than 2 adult guests per room.

Laundry includes a coin-operated laundromat, open 9 am–6 pm, seven days per week.

Enjoy complimentary WiFi in each room and most common areas of the hotel, or upgrade to Premium Plus^^^ WiFi for optimal entertainment and business needs.

Mail Services

Guest can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort's mailing address, along with your name and arrival day for your reservation.

Please note that a $5 per package handling fee will apply to all packages that are received through the Luggage Service desk.

The hotel cannot accept groceries or any other perishables that are mailed to the hotel.

Hotel Policies​

For your safety and enjoyment of Universal Orlando Hotels, please note the following: Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels. Click here to view all Universal Orlando Resort policies & restrictions.

Age Requirements

You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando Resort hotel. There must be at least one person in the reserved room who is 21 years of age or older. Guests with active Military IDs who are at least 17 years of age will be able to check in. The military member must be staying in the room and is only valid for one room.

Modifying Your Reservation

Modifications to existing reservations are subject to availability at time of change. To retrieve your reservation, click here.

Pet Policy

Universal Terra Luna Resort does not allow pets but if you want to bring your furry friend, the following hotels allow pets for a fee of $100†††: Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Royal Pacific Resort and Loews Sapphire Falls Resort.

Smoking Policy

All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy

While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed.

ROOMS

https://www.universalorlando.com/web/en/us/places-to-stay/universal-terra-luna-resort#rooms



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Dining at Universal Terra Luna Resort​

Must be 21+ with valid photo ID to purchase and consume alcoholic beverages.​

Luna Bar​

Luna Bar is the lobby bar featuring craft cocktails curated with unique ingredients. As well, all the classics, along with beer and wine, are available.

See More Details

Pizza Delivery​

The drapes are drawn. It's time to relax. You’re in your most comfortable sleepwear. And suddenly, a pizza craving strikes. You know what to do. Pick up that phone and tell 'em what you need.

See More Details

Moonrise Bar and Moonrise Grill​

Moonrise Bar and Moonrise Grill is a full-service bar featuring rum drinks, beer, wine, and a separate grill with a menu full of poolside favorites like burgers, quesadillas, salads and more.

See More Details

Omega Cafe and Market​

It's easy to feed the gang at Omega Cafe and Market, where breakfast, lunch and dinner are available, featuring American classics like burgers, paninis, fried chicken and pastas.

See More Details
https://www.universalorlando.com/web/en/us/things-to-do/dining/omega-market-and-cafe
https://www.universalorlando.com/web/en/us/things-to-do/dining/omega-market-and-cafe
https://www.universalorlando.com/web/en/us/things-to-do/dining/omega-market-and-cafe

Pools & activities at Terra Luna Resort​

By Sunlight or Moonlight, This Pool is Always Right​

The resort features a zero-entry pool with a hot tub, lounge and table-top seating in the pool area and select outdoor games.

Let's Play a Game​

Your favorite games can be found in the hotel’s game room. Just purchase a game card and then let the games begin.

Stay Fit During Your Stay​

A complimentary, state-of-the-art fitness center featuring a variety of strength and cardio equipment is available for use by hotel guests.

The Store with More – Universal Studios Store​

On the lobby level is the store with more. The Universal Studios Store has everything from towels to tees, toys to toiletries.

 

[TinkAgainU]

It appears Early Park Admission to Epic Universe "might" now be included for this hotel, May 23, 2025 thru Dec 31, 2025. Not all rides, but some...

https://www.universalorlando.com/web/en/us/places-to-stay/universal-terra-luna-resort (then click on Terms & Conditions)
https://www.universalorlando.com/web/en/us/early-park-admission

 

[Skywalker3]

Hi, looking at a possible very quick trip to UO, and considering a couple nights at either Terra Luna or Stella Nova.
What are the main differences between these 2? Is one (or are both) walkable to Epic? or since so close, are buses very frequent and quick?
Do the rooms have coffee makers? and if so, are they Keurig style that take pods? if not, I'll likely bring my own. I enjoy my morning coffee, bring my own fixings and travel Keurig on most trips.
The prices of the 2 are comparable, so just wondering about any main plusses/minuses on each, recommendations, etc.
Thanks!

 

[TinkAgainU]

Hi, looking at a possible very quick trip to UO, and considering a couple nights at either Terra Luna or Stella Nova.
What are the main differences between these 2? Is one (or are both) walkable to Epic? or since so close, are buses very frequent and quick?
Do the rooms have coffee makers? and if so, are they Keurig style that take pods? if not, I'll likely bring my own. I enjoy my morning coffee, bring my own fixings and travel Keurig on most trips.
The prices of the 2 are comparable, so just wondering about any main plusses/minuses on each, recommendations, etc.
Thanks!

I've not been to either, but like you was trying to decide between them. It appears Stella Nova is "more" walkable to Epic and Terra Luna has the better kids pool ... but again, I'm just sharing my research, not my experience. I was happy to pay a tiny bit more for Stella Nova for the option of walking if it was not too hot in the mornings.

 

[MIChessGuy]

Is Terra Luna walkable to any of the businesses on Universal Blvd? I see a Walgreens, 7-11, and Chick-fil-A that appear to be near-ish, but I can't tell whether there is reasonable pedestrian access to that area.

 

[tony67]

.

 

[kjw42]

Jumping on the walkability aspect... Is Terra Luna walkable to the Orange County Convention Center? I thought I heard that it was. I have a convention coming up next year and it seems a lot more fun than the host hotel.

 

[sandam1]

I wanted to drop in and share my experiences.

I just got back from a two night stay at Terra Luna. It was my friend and I so two adults, no kids. We were originally booked at Stella Nova due to the walking path, but switched to TL when the price dropped and TL was ~$40 per night cheaper. We were doing two full days at Epic, flying in early on Tuesday morning and checking out early this morning (Thursday), so proximity to Epic and quick bus service was our focus. Our Universal "home" is usually Cabana Bay so that is my point of comparison on most things.

We arrived at the hotel around 10 a.m. and got checked in easily (the lobby was pretty much a ghost town). Our room wasn't ready. Honestly, I didn't expect it to be, but we've been lucky in the past with super early check-ins at CB so I was hoping. No problem - we just dropped our bags at luggage services (sidenote: this TM was remarkably grumpy) and headed to the park.

Now for my biggest complaint about our stay - the bus service was significantly slower than we expected, given the proximity of the hotel to the park. When we checked in, we were told that buses come every 15 minutes and they were pretty close most of the time. However, it's important to know that there appears to be only one bus that is traveling between the hotel and park, even at park close. We're used to the bus service at CB, where one usually shows up within minutes (or seconds at park open/close) and that just isn't the case at TL. Also, the bus spot at Epic (and that of Stella Nova) are at the very end of the row, with no place to sit in the shade during the day. This made the mid-day breaks kind of rough.

The room had some good points and some bad points. There were a bunch of different lighting combinations and there are ton of outlets. There is good closet space and it appears that you could store luggage under the couch/dresser area. However, the drawers are super shallow and don't hold much. It was fine for us since we were only staying two nights, but for a longer stay or if you have more people, this could become an issue. There also is no storage in the night stand. Our bathroom was a shower only (personally, I'm not a fan of this), but it had a unique (and cool) design where the controls are on the opposite wall from the shower head. I would have preferred if the curtain that covers the glass wall between the beds and sink area would have extend to create a separate "changing area," but it doesn't.

We didn't go swimming, but we did check out the pool area, which looked nice, but it is completely open and there is NO natural shade or vegetation.

The coolest "I'm impressed that someone though of that" touch, for me, was that there was a bottle filler across from the ice machines, all of which were located right near the elevators. It was super easy to fill up my water bottle on our way to/from our room.

My second biggest complaint about TL was the food service. On Wednesday morning, when I went downstairs, there was a line about 10 people deep, waiting to order hot food. I don't understand why they don't have it set up for mobile order. There is a separate pick-up window (you currently get a buzzer when you order) and it is the perfect set-up for mobile ordering. Also, when we got back to the hotel around park close on Wednesday (Epic closed at 10 p.m.), I was stunned to see that the hot food area was already closed. The Bayliner Diner is always open at park close and seems to do a booming business as people come back to the hotel. I can't understand this decision. The Market side (pre-packaged foods/ice cream) was picked over with just a few odd sandwiches left. I noticed several people who appeared to have ordered Door Dash (or similar) in food area so I don't think that I was the only one hungry and searching for food at that point.

Check-out was super simple - just sent a text and we were on our way.

So long story short - would I stay there again? Honestly, I'm not sure. We got a super price ($185 with tax for two nights) and it was a reasonable, clean hotel. But if the bus service doesnt' get significantly quicker, I would prefer to stay at Cabana Bay or even Dockside. There's nothing special about this hotel that makes me say "I've got to go back there" and it has enough issues (the food situation) to make me think twice. Right now, I have a reservation for a week long stay at Stella Nova in January and I'm leaning heavily towards switching back to CB.

If anyone has any questions that I might be able to answer, please let me know. I'll help if I can.