Universal Orlando AAP goes digital

[Keladry84]

Universal Orlando is trialing a digital AAP, which went live today in the app (12/4/2025).

They have updated their faq regarding accessibility with info regarding the digital card. Paper cards are still available upon request.

https://www.universalorlando.com/web/en/us/faqs/park-information

Does anyone here have experience with the digital aap and the process for setting it up and/or using it?

 

[NotTheBatesMotel]

We will be at Epic on Saturday and my son has the IBCCES card/uses the AAP. I’ll report back on how it goes.

 

[Scott R. Scherr]

There have been reports that many people at Universal are being told to have someone wait in line and for the individual to join them in line when they get close to the front. This seems to be the offering for many new AAP holders.

 

[Keladry84]

There have been reports that many people at Universal are being told to have someone wait in line and for the individual to join them in line when they get close to the front. This seems to be the offering for many new AAP holders.

But would that actually be AAP holders, or those who were not granted the AAP but rather directed to a different accommodation?

 

[gap2368]

Hoping it is like Disney, and from what I have seen on social media, it is where all parties have to be in the park, and you just select any ride you want on the app. I do plan on going to Universal later in 2026 with some friends. So I have a lot of time for the bugs, if any to work out and know how the system works.

 

[Scott R. Scherr]

But would that actually be AAP holders, or those who were not granted the AAP but rather directed to a different accommodation?

These are people who were approved after submitting medical documentation and then were given this as the accommodation at the park.

 

[theMoreDisneytheBetter]

There have been reports that many people at Universal are being told to have someone wait in line and for the individual to join them in line when they get close to the front. This seems to be the offering for many new AAP holders.

Sounds like perhaps Universal was too generous with their new accommodations (vs what the park can handle without impacting operations) or too many former DAS users headed to Universal instead and they now have to roll some of them back, like what happened at Disney.

 

[Keladry84]

These are people who were approved after submitting medical documentation and then were given this as the accommodation at the park.

Then that would not be the AAP, but a different accommodation.

 

[Scott R. Scherr]

Then that would not be the AAP, but a different accommodation.

Correct and good clarification. My point is that there are people expecting to get AAP after submitting medical documentation and are being refused it and instead offered to have some of their party wait in line and the person who cannot wait in line join them. This is a relatively new change for Universal.

 

[HopperFan]

HUGE!!!!

~ First walking between can be exhausting especially at EPIC.
~ It has not been uncommon for Team Members to struggle with return times and often giving us a wrong time.
~ Returning we have had issues. EX: Mario ride we returned and the TM marked through our time and THEN proceeded to tell us it was currently down. They said no problem come back in an hour and we are good. Of course we were not because they had marked it out. Took a manager and too much explaining to get on the ride. (was not worth the aggravation).
~ Cancelling a time and getting a new one is like asking for $1 million dollars.

I much rather deal with an app & computer than humans.