Universal Customer Service - Pretty Good!

[Kath2003]

I sent Universal an email a couple of weeks ago about a problem we had with our belongings being stuck in the Mummy Lockers for 45 minutes (during Fay!). Just got a call to apologise for that and they offered me an Express Pass for my next one-day visit I think that's pretty fair, but well done Universal!

 

[stephensmum]

That's great, well done Universal.

 

[Mrs Dazzle]

Good on Universal.

We were there during Fay - stayed at Portofino and had three days in both Universal parks - and they seemed to be having problems with the lockers, especially Mummy and MIB. Ours wouldn't open twice at MIB, but they had a CM floating around helping people. One of the main problems was the amount of lockers - practically whole sides - that weren't open so there were big queues, wet gear . . bit like me at Waitrose, today

 

[paulh]

Good on Universal.

We were there during Fay - stayed at Portofino and had three days in both Universal parks - and they seemed to be having problems with the lockers, especially Mummy and MIB. Ours wouldn't open twice at MIB, but they had a CM floating around helping people. One of the main problems was the amount of lockers - practically whole sides - that weren't open so there were big queues, wet gear . . bit like me at Waitrose, today

same for us,son who is a computer geek.reckons it was to do witht the electomagnetic field of the storm
His words not mine
Paulh

 

[T16GEM]

that's great, we have always found Universal to be very good if there is a problem.