- Joined
- Dec 11, 2006
- Messages
- 27,810
And also the name of the person who told you the unit that had been assigned to you had flooded. They must have a record of that flooding and the unit being taken out of service. It's not like you asked to upgrade, so I would definitely push back until those points were returned if I was in your shoes. Best of luck!
A reported flooding might not actually be a flooding but might be Disney speak for other reasons. A room assignment error, a maintenance issue, reservation error, a VIP who needs a room, could be anything that sounds worse or is less accepted by the guest than sorry, your room was flooded. The reason may not be recorded anywhere.
