susan137
DIS Veteran
- Joined
- Feb 9, 2001
- Messages
- 847
Last Sunday morning, Oct 23rd, we were all set to check out of our 1 bdr BLT villa and move to our 2 bdr BCV when I received a call from the front desk manager at BCV. She was calling to inform me that the 2 bdr we had been assigned to had flooded overnight. She said we were being moved to suite at the YC - a 2 bdr with club level access. She told me not to worry about my points as they would be converted back. I have to say, if felt like it was a good trade up - that is until we checked in.
We were assigned to the "Captain's Deck" room 1116. We opened the door and immediately felt that the suite hadn't been updated in a long time. It was dated and shabby, but spacious. During the course of our 2 night stay, I became more and more unhappy with our accommodations. There was absolutely nothing in the kitchen except 2 water glasses and 2 coffee cups. No plates, no flatware, no cooking utensils or pots & pans. When I rent a 2 bdr villa, I expect to be able to use the kitchen to cook. We planned to do our laundry only to find out that there was no washer/dryer in the suite, so we lugged everything to the laundry by the pool and paid a hefty price. Finally, what sounded exciting to be able to use club level really wasn't that great. We were way far away from the lounge and also several floors away, so really never took advantage of it.
I took it all in stride and figured that my points were being converted back, so I would just deal with it and not complain. That suite is something I would never, ever waste my points on!
We got home on Tuesday. I logged into my DVC account and my 76 points were in "holding". I figured I would get settled and then deal with that issue with member services. So...this morning I log on and the points are gone! Not in holding and not anywhere else!
I'm sorry this is so long, but can anyone give me any advice? Did I misunderstand that the points would come back to me? I really feel cheated out of my stay and the use of my points. I know a suite sounds wonderful, but we weren't happy there and would never waste our precious points on that. Any advice?
We were assigned to the "Captain's Deck" room 1116. We opened the door and immediately felt that the suite hadn't been updated in a long time. It was dated and shabby, but spacious. During the course of our 2 night stay, I became more and more unhappy with our accommodations. There was absolutely nothing in the kitchen except 2 water glasses and 2 coffee cups. No plates, no flatware, no cooking utensils or pots & pans. When I rent a 2 bdr villa, I expect to be able to use the kitchen to cook. We planned to do our laundry only to find out that there was no washer/dryer in the suite, so we lugged everything to the laundry by the pool and paid a hefty price. Finally, what sounded exciting to be able to use club level really wasn't that great. We were way far away from the lounge and also several floors away, so really never took advantage of it.
I took it all in stride and figured that my points were being converted back, so I would just deal with it and not complain. That suite is something I would never, ever waste my points on!
We got home on Tuesday. I logged into my DVC account and my 76 points were in "holding". I figured I would get settled and then deal with that issue with member services. So...this morning I log on and the points are gone! Not in holding and not anywhere else!
I'm sorry this is so long, but can anyone give me any advice? Did I misunderstand that the points would come back to me? I really feel cheated out of my stay and the use of my points. I know a suite sounds wonderful, but we weren't happy there and would never waste our precious points on that. Any advice?