1. Yes, legit. Actually they are a licensed reseller.
2. Mailing is quick, usually within 10-14 days max.
We have used them several times. Don't even think twice. They have excellent customer service. When they send out the tickets, record the numbers somewhere safe in case you lose them.
There's always one person who posts a really long response to a simple question. I'm going to be that person because I absolutely, positively, LOVE
UT!!!
In May of 2009, halfway through a really anticipated day in the MK, I realized my park ticket was gone. We retraced our steps all over the park and every place we'd stopped, all to no avail. We visited Guest Relations where we met Brick from Vincennes, Indiana. He requested proof of purchase for my ticket, which I had purchased through
Undercover Tourist. Since I had thrown away the receipt after the ticket had arrived in the mail, I didn't have proof of purchase. Of course, this was also the one time I HADN'T copied the backs of our tickets. Since I didn't have that proof, Brick said he couldn't replace it (but was genuinely apologetic about it). Of course, I started crying because the day was turning sour, and I was thinking of the three remaining days on my ticket (and on our vacation). Brick went above-and-beyond by giving me a complimentary two-day park hopper instead of just the one-day comp ticket to use that day in the park. While that wouldn’t have gotten me into a park on our last day at Disney World, it guaranteed me to get in for one day more than I otherwise would have.
In the meantime, my sister contacted Undercover Tourist. Much to our delight UT DID have a copy of my purchase -
from a month prior! Not only that, but they faxed a copy of the back of the ticket to Brick right then, at no charge to me or anyone else. Brick praised Undercover Tourist’s thorough record-keeping multiple times; he told us that few companies keep those type of records. The fax UT sent Brick was exactly what was needed, and he issued me a new ticket then and there.
Brick was helpful, kind, and thorough - the picture of a great Disney CM. However, none of his help would have mattered if Undercover Tourist did not keep such thorough records. The employee sent the fax less than 10 minutes after the phone call, so we only lost about an hour of park time! Undercover Tourist earned permanent clients in my family (when we don’t purchase annual passes). I sent feedback to Disney and Undercover Tourist about this issue, praising Brick and the Undercover Tourist employee. When I find a company that goes above and beyond, I tell everyone!
I know you already bought your ticket, OP, but for anyone else, here's the bottom line: buy from UT and rest easy!!!
no problems!
Got the 5 day ticket probably going to price bridge to 6 days (after first use of course).
Bill
