Undercover Tourist.--What's the process for a refund?

[Belle5]

We waited until we were within seven days of the day our tickets were supposed to activate. I asked for a refund from UT for our tickets that were linked to MDE. If you personally have been through this process with them can you tell me what to expect time wise? I sent them our ticket numbers and names via email and they sent me a "request number" and said it is being reviewed by staff. Thanks!

 

[Belle5]

Never mind! Just heard from them and found out it will be six weeks for a 95% refund.

 

[georgina]

Wow, 6 weeks! I sent back a hard ticket that had not been linked yet 3 weeks ago, still haven't received my refund. I'm getting antsy about that.

 

[rainbowsandroses]

Never mind! Just heard from them and found out it will be six weeks for a 95% refund.

Were you able to do the whole refund by email? Not sure if their phone lines are still crazy long waits but our 90 days for a refund is almost up.

 

[Tiggerish]

I called them last week to start the refund process. Someone answered the phone promptly and walked me through the whole process in a fast and orderly fashion. I got their email with the return mail instructions immediately after the phone call. I was also told that the actual refund would be 6 weeks from the time that they received the returned ticket that I had to mail back.

 

[disneydentist]

We waited until we were within seven days of the day our tickets were supposed to activate. I asked for a refund from UT for our tickets that were linked to MDE. If you personally have been through this process with them can you tell me what to expect time wise? I sent them our ticket numbers and names via email and they sent me a "request number" and said it is being reviewed by staff. Thanks!

Since I will be dealing with this shortly, were they e-tickets or hard tickets?

 

[Belle5]

That's what I was told. They also said they'd mail me a check but I only wanted the refund to rebook a package so too the gift card. All that said, this was Sunday, it's now Friday and I've heard nothing from them on the 3 to 5 says quote. Not in a hurry so will wait till next week to follow up.

Since I will be dealing with this shortly, were they e-tickets or hard tickets?

Both...

 

[itstrue56]

I received refunds on my e-tickets from Undercover Tourist in about three days. These were tickets for June and had already been linked to MDE, but they took care of it quickly.

 

[Belle5]

I received refunds on my e-tickets from Undercover Tourist in about three days. These were tickets for June and had already been linked to MDE, but they took care of it quickly.

When was this?
I am wondering if you requested this early on in the crisis or more recently?

 

[georgina]

They weren't saying 6 weeks for refunds when I mailed mine back on April 1. I am very concerned because while I have the post office confirmation they received it 3 weeks ago, I have no confirmation from them that they did indeed track the return. I was just looking at the return email and I can't remember if I signed and dated it. I would really just like to know that they have it and will process the refund eventually. I will give them 3 more weeks before I go to credit card dispute.

 

[disneypharm]

They weren't saying 6 weeks for refunds when I mailed mine back on April 1. I am very concerned because while I have the post office confirmation they received it 3 weeks ago, I have no confirmation from them that they did indeed track the return. I was just looking at the return email and I can't remember if I signed and dated it. I would really just like to know that they have it and will process the refund eventually. I will give them 3 more weeks before I go to credit card dispute.

Why don't you just call them and ask? I just called and they were very nice. I was told that the process of refunds will take 4 to 6 weeks because of the number of tickets they are processing.

 

[Gina-Gina-Bo-Bina]

They weren't saying 6 weeks for refunds when I mailed mine back on April 1. I am very concerned because while I have the post office confirmation they received it 3 weeks ago, I have no confirmation from them that they did indeed track the return. I was just looking at the return email and I can't remember if I signed and dated it. I would really just like to know that they have it and will process the refund eventually. I will give them 3 more weeks before I go to credit card dispute.

I mailed my tickets back to them at the end of last month. USPS showed they were received at UT on March 30th. I received my refund email yesterday and my Amex showed the credit today. Yours should hopefully be completed soon as well.

 

[georgina]

Why don't you just call them and ask? I just called and they were very nice. I was told that the process of refunds will take 4 to 6 weeks because of the number of tickets they are processing.

https://en.wikipedia.org/wiki/Telephone_phobia
They haven't responded to my email, I may eventually work up the courage.

 

[itstrue56]

When was this?
I am wondering if you requested this early on in the crisis or more recently?

First week of April.

 

[MBELSANTI]

I contacted them at the beginning of April and was told 3 weeks. This past week was 3 weeks and I reached out to them again and was told allow another 2 weeks. I too am getting anxious as I was counting on the money to bridge the gap in May.

 

[Pembo]

Timely post....I emailed them April 2 and they said 2-3 weeks. Haven't heard anything since then. I emailed again yesterday.

 

[georgina]

Timely post....I emailed them April 2 and they said 2-3 weeks. Haven't heard anything since then. I emailed again yesterday.

Don't expect a reply! One would think it would be easier for them to reply to an email rather than answer phone inquiries, but it seems that emails are not a priority.

 

[Pembo]

I emailed yesterday and my refund was processed today

 

[georgina]

I emailed yesterday and my refund was processed today

I emailed a week ago and I got an email today that they are processing my refund. Took 4 weeks.

 

[jkid721133]

Question. I have 5 day hoppers for end of June to july 3rd. If I were to simply reschedule the trip until next year, could I simply turn the tickets (hard ticket) in towards credit for tickets next year when I go? I am a little concerned with sending my hard tickets back and then having to wait for a refund. Id rather just reschedule the trip and somehow get credit for the tickets i have towards my next trip. NOTE: Even if they fully open by end of June, we are probably looking to reschedule anyway.

TIA