I have not been impressed with their service thus far either. I originally ordered 4 day Hoppers with WP as it was the largest discount. I intended to add 3 days upon arrival. I ordered the day WDW raised the prices, 2/23. 6 days later I got confirmation they had shipped. They took more than a week to arrive.
Then the nonsense about tickets not being upgradable posted. Well I didn't want to take the chance and asked if I could return the 4 day and buy 7 day. I got them on a Friday and I shipped them out on Monday and again it took over week to arrive back in FL, when the USPS gave me an estimated delivery of Thursday. That I understand was USPS not them.
Then I had confusion about reordering. I was told I could get a refund, not be charged the restocking fee and reorder. I confirmed with the agent as I told her I needed the refund in order to repurchase. Then I got an email asking for my confirmation of reorder or I would be charged 5%.
That I will say they did clear up no problem and issued me the full refund. That took a few days, but the day it cleared my account, I went to re-order. Of course NOW the pre-price increase tickets are GONE.....and my tickets are now $55 more than I was expecting. There were cheaper tickets to be had at other sites, but then I would have owed them a %5 fee making it a wash not to re-order from them.
I ordered my new tickets on 3/22 and was told in the check out I could expect my tickets by 4/8. My 60 day mark is 4/6 so I thought, oh well, what's a few days.....people here praise their quick service.
Now I read 15 days??? Three weeks and no tickets?
Now I'm not so sure the second set won't be a month getting here and making FP+ reservations is going to be more difficult. Now I'm wishing I had just paid for the express service. This whole trip is starting to make me 
regards
Then the nonsense about tickets not being upgradable posted. Well I didn't want to take the chance and asked if I could return the 4 day and buy 7 day. I got them on a Friday and I shipped them out on Monday and again it took over week to arrive back in FL, when the USPS gave me an estimated delivery of Thursday. That I understand was USPS not them.
Then I had confusion about reordering. I was told I could get a refund, not be charged the restocking fee and reorder. I confirmed with the agent as I told her I needed the refund in order to repurchase. Then I got an email asking for my confirmation of reorder or I would be charged 5%.
That I will say they did clear up no problem and issued me the full refund. That took a few days, but the day it cleared my account, I went to re-order. Of course NOW the pre-price increase tickets are GONE.....and my tickets are now $55 more than I was expecting. There were cheaper tickets to be had at other sites, but then I would have owed them a %5 fee making it a wash not to re-order from them.I ordered my new tickets on 3/22 and was told in the check out I could expect my tickets by 4/8. My 60 day mark is 4/6 so I thought, oh well, what's a few days.....people here praise their quick service.
Now I read 15 days??? Three weeks and no tickets?
Now I'm not so sure the second set won't be a month getting here and making FP+ reservations is going to be more difficult. Now I'm wishing I had just paid for the express service. This whole trip is starting to make me regards
