Our non-trip Hurricane Ian report:
Had three nights booked at VGF, first stay at this resort, booked for Wednesday - Saturday.
On Sunday morning, woke up, saw the reports of Hurricane Ian and decided to cancel our trip, due to my job and the coming storm.
Called MS @9 and explained my job; Disaster Recovery Analyst for Orange County, I would be at the Emergency Operations Center (EOC) for the duration of the coming hurricane event.
MS placed me on-hold and checked my points used to book the VGF trip, we had borrowed a few points, it is past our banking deadline, and they made extra accommodations for us:
Cancelled the reservation - points did not go into holding.
Put borrowed points back into next UY.
Allowed me to bank the points that were current UY being used for this cancelled trip.
Great job MS!
I went into work at the EOC on Tuesday morning and did not leave the building until Friday night.
Also, received points back from a cruise booked with
DVC points for my DD. Her BiL, was KIA in the 1st week of the Iraq war, and the funeral was scheduled the week of the cruise. MS gave us our points back with no hold or reuse requirement; once I provided them with proof.