Unbelievably Frustrating Call with Disney

[MamaBear58]

Called what I thought was the number for tech help (407-939-3471) and was told there's was nothing he could do about the fact that the MDE app on my Samsung S4 did not allow me to make ADRs beyond Nov 18th. Given today is 180 days before Nov 19th AND I have an onsite reservation through 11/22 (and am signed into the app which shows the reservation), this is clearly a problem with the app. Takes my e-mail address and transfers me to Guest Services.

Guest Services claims I'm the first person to ever complain about the app and that they will look into the problem. I ask if someone could get back to me, and he said they have no way to do that. Huh? The last guy just made me give you my e-mail address.

The standard answer is to use the site. But I don't have access to the site during the day, which is incredibly poor in the first place, except on my phone. What exactly is the point of the app if you need to use the site anyway? And if I can't rely on the app for this why would I think that I can rely on it when I'm in the parK? I guess I'm printing all confirmations and carrying them around with me. So much for it being 2014.

Useless employees and 15 minutes of my life that I'll never get back.

 

[CinderElsa]

I'm sorry you had a bad experience. When I had a problem with my MDE account (I was apparently four years old ), the CMs I spoke to had everything straightened out in minutes.

The app is flaky and the standard answer is indeed to use the full site, but I hope Disney can eventually get the app to deliver what it's supposed to. I find it extremely hard to believe that you are the first person in history to ever complain about the app.

 

[kaylasmom07]

That is very frustrating. I use the website on my phone though and it works well. The app has always been very unreliable for me as well.

 

[Reddog1134]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

 

[MamaBear58]

"I find it extremely hard to believe that you are the first person in history to ever complain about the app. "

Yes, I called him on that. I said that Disney needed to follow social media if both its tech guy and Guest Services guy have NEVER received a complaint about the app and that a certain saying came to mind. Liar liar pants on fire.

 

[MamaBear58]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

Exactly, I need to wait each day for it to load another day (ADRs, Plans, etc.). But it's completely 1 day behind. As of today it hasn't loaded Nov 19th...only November 18th. They can't even count correctly!!

 

[jtowntoflorida]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

Last April there was a huge problem with the ADR system and the website, which is when October guests saw their 180 day window open. There was a thread on the Dining Reservations board that had a workaround listed...which was basically using the Disney UK site instead of MDE. Worked perfectly for me, and I was able to snag several BOG reservations for our trip (I cancelled all but one). It worked because the UK site hadn't yet been "upgraded" to the MDE format, and it has been changed since. But I wonder if anyone going this year can whose having problem can try going in to their account through the UK site whether it will work better? It's worth a shot since the phone support people have received has been so unhelpful.

 

[LifeontheDrupe]

Have you had any luck using the actual website via your phone?

MyDisneyExperience.com and then signing in?

Once I signed in, under "My Plans" it gives me the option to book Dinning. Since I'm 154 days out... I can't comment if it will "fix" your situation!

Never downloaded the app... saw no point... The mobile MDE site suited my needs fine!

 

[LSUfan4444]

Can you not book them by using your phone to call? Seems like the 15 minutes with tech support could have been spent with dining making the ADRs.

 

[surferdave]

Guest Services claims I'm the first person to ever complain about the app

They must go by the Disney Facebook page.

 

[bumbershoot]

Have you had any luck using the actual website via your phone?

MyDisneyExperience.com and then signing in?

Once I signed in, under "My Plans" it gives me the option to book Dinning. Since I'm 154 days out... I can't comment if it will "fix" your situation!

Never downloaded the app... saw no point... The mobile MDE site suited my needs fine!

Definitely an option.

Can you not book them by using your phone to call? Seems like the 15 minutes with tech support could have been spent with dining making the ADRs.

 

[WishnDisney]

I had the same problem last December. I called the reservation line that evening and they did my reservations for me. Which reminds me that I need to call them since I have two reservations that the app won't let me cancel. Really not loving it.

 

[2Tiggies]

Last year I tried making ADRs for my October using the website. Even though it was 180 days out and I was staying on site, it would only allow me to make reservations for the first day. I had to keep going back each day to make the next days reservations.

The funny thing is the website seemed to realize I SHOULD be able to make reservations for all my days but I would get an error message when I would try to book past day 1.

Exactly the same happened to me. My window opened the week before Christmas. I made my ADR for the first day and just left it. I went back about 2 weeks ago and changed the date to one further into the trip and I'm happy to leave it at that. I was on the website too. Although not ADR related, but many other things have worked better either on the app or on the website, but not both. Just put it down to one of the many great marvels of Disney.

 

[MamaBear58]

Can you not book them by using your phone to call? Seems like the 15 minutes with tech support could have been spent with dining making the ADRs.

Last time I called I was on hold for over an hour. So no, I can't do that at work either.

 

[MamaBear58]

Have you had any luck using the actual website via your phone?

MyDisneyExperience.com and then signing in?

Once I signed in, under "My Plans" it gives me the option to book Dinning. Since I'm 154 days out... I can't comment if it will "fix" your situation!

Never downloaded the app... saw no point... The mobile MDE site suited my needs fine!

Yes. but the site only lets me book through Nov 19th, not my entire trip.

 

[LSUfan4444]

Last time I called I was on hold for over an hour. So no, I can't do that at work either.

That's an exception not the norm. I have made MANY ADRs by phone. Made changes, cancellations, additions, large group reservations directly throught the restauraunt, etc and never sat on hold for an hour. While it happens, it is well above the average hold time.

Additionally, calling earlier in the morning or later in the day would offer a different call volume if extended hold time is a concern.

 

[trinaaron]

Yes. but the site only lets me book through Nov 19th, not my entire trip.

Are you signed into MDE? If not it will only show 180 days, not 180 plus.

 

[amfie928]

I have had issues with the MDE app as well. Either it gives me an error message saying there was some kind of 'glitch' or shows me nothing available (dining) for October. I went to the main site on the web through my phone and was able to book a lunch reso at San Angel Inn on 10/25 for lunch when thru the app it told me there was nothing available for that day.

A bit annoying but I seem to have better luck with the website as opposed to the app.

 

[MommaPeel]

Site only let me book one day at a time for my 17 day trip. I can't call them because i'm on the other side of the world and being military i'm not supposed to call from here for "personal" reasons.

 

[Goofygirl17]

Not an ADR issue but the app will not reflect the true expiration date of my APs even though the website shows the correct date. Therefore I can't book FP through the app, I'll have to go online.