Unable to modify reservations or create reservations at 11 month window

[Cyberc1978]

Im wondering if others are having the same issue as I have.

When I try to modify a 11 month reservation I get the error below.

I’ve tried multiple reservations on two different devices all get the same error. I tried to move my reservation a day forward and backwards(as a test)

I even get the error if try to book the same dates as I already hold. I normally don’t have any problems.

Btw the reservations are using regular points and not transferred points.

 

[tarheellovesdisney]

I am having the same problem

 

[Moonspinner]

Are they trying to stop people from walking?

 

[tarheellovesdisney]

I don't think so. I tried to make a new reservation for 11 months and it didn't work either. But it did let me make one within the 7 month mark. So it seems like an issue with reservations within the home resort period

 

[Cyberc1978]

Wonder how busy the phones will be shortly when MS opens

That’s assumes that MS can make the change.

 

[Cyberc1978]

Are they trying to stop people from walking?

This was my initial thought but when I couldn’t even book the same dates as I already hold I assumed it was Disney IT ( as usual)

 

[Sprinkles&Sprints]

Same here - trying to extend the week I already have/want by another day and no luck. And yes, we really do want to vacation in August

 

[Brian Noble]

Occam suggests that something is just broken, rather than there being some unannounced policy change.

 

[Cyberc1978]

Anyone tried contacting MS asking if they could change the reservation?

ETA: I’m trying now.

ETA2: MS can change the reservations and haven’t heard of any problems.

 

[Sandisw]

Mine just worked. It was an 11 month booking in January at RIV.

 

[Cyberc1978]

Mine just worked. It was an 11 month booking in January at RIV.

But January is during the 7 month window now. It has to be within the 7-11 month window in which you try to modify.

Try to check if you are even allowed to create a new 11 month booking. After you hit continue you either get the error straight away or it works.

 

[Brian Noble]

Try to check if you are even allowed to create a new 11 month booking. After you hit continue you either get the error straight away or it works.

I was able to hit "Continue" on a 1-night reservation for 8/15/26 just now. No error, just took me to the contract selection screen.

I was also able to get past the Continue button to "modify" a check-in for 4/16/26 (just one day outside the 7-month window)---I did not actually change check-in/check-out though.

 

[Cyberc1978]

I was able to hit "Continue" on a 1-night reservation for 8/15/26 just now. No error, just took me to the contract selection screen.

Thanks for trying.

I just tried too and unfortunately I get the same error as previously.

 

[Brian Noble]

Further details: RIV home resort, only one unrestricted contract.

 

[Cyberc1978]

Further details: RIV home resort, only one unrestricted contract.

I tried book BWV, resale contract.

Let me try with my direct points from VGF.

 

[Cyberc1978]

I tried book BWV, resale contract.

Let me try with my direct points from VGF.

Still the error with my direct contract

 

[Brian Noble]

Clear your cache/cookies/browser state? Try a different browser?

 

[DJDWOOT]

Still the error with my direct contract

Same thing is happening with me. Can’t modify or book anything between 7 and 11 months out on both my resale AKL-Jambo and direct GF contracts. I contacted member services and they said there are no known issues…

 

[kc51570]

I was not able to modify my reservation either. Start of reservation was just inside of 11 months while the checkout date was exactly 11 months. And now the date is unavailable.

 

[Cyberc1978]

Clear your cache/cookies/browser state? Try a different browser?

trying both mobile and laptop in private mode - no cookies etc.