really wahmtexas that is interesting, because I just got off the phone with them and they would not help me out at all. I'm going to send a note to mousesavers too. I really can't believe they recommend this place. Just for the full story because I think other potential buyers should know:
Thursday I placed an online order through
Undercover Tourist for a promo combo WDW and Universal Studios tickets. I immediately got an email that said the order was flagged for security purposes with instructions to take a "Selfie" photo of myself holding the credit card, covering the first 12 numbers of the card leaving my name and last 4 digits visible. I was at work and talked to a few people in my office including an attorney and an accountant, as well as other co workers that often travel to Disney, and overwhelmingly everyone agreed it was suspicious. I wasn't asking to be dramatic, I was asking because I genuinely thought this was weird. The consensus I would wait 24 hours and see if they contacted me again or if the charge went through on my card.
Friday, the charge was on my card and a second email request for security was sent to me. I chose to upload a picture of the card without myself in it. I did not get another email that day.
Saturday I started getting emails from a different email address saying the photo did not meet requirements and to resubmit. The email wasn't HTML like the others and had no links in it. It said if they did not receive a satisfactory photo by Sunday 2/5 they would cancel my order. I did not see these emails until Monday morning because they all went to spam. I have a UTC account and get their other emails no problem.
Monday, today, I emailed back to them on both the "Spam" caught email and other email address early in the morning. There was no answer within a couple hours. I went to check my account online and there was no order there. I placed another order. The price difference from Thursday to today was $7. I again got the security flag email. I emailed them again, came on here to check in about it, and then went on to the online chat. The person on the chat either wouldn't or couldn't tell me what the problem was with my order. Also wouldn't or couldn't offer me another alternative to sending a selfie photo. The most she would do is say she would tell her manager of my concerns. I asked to cancel my order. She did, supposedly. She said I would get an email confirmation. I hung out for a few minutes waiting for it, it didn't come. She could not give me any confirmation my order was canceling. A couple hours go by and I get another email requesting the selfie photo, still no cancellation confirmation. I email back again and they do answer saying they don't know why I haven't gotten the cancellation email, they have forwarded to the IT. So, I call. I give the order number, tell her what has happened, that I was nervous and unhappy about the security issues and she literally could not have sounded less concerned. The rep can give me no confirmation number or anything regarding my cancellation. She says she doesn't know and IT will address the system issue. I told her I was not comfortable with the photo and all she did was read the email script to me. I asked what the initial problem was, it was that my IP address pinged from another state. I work in RI and live in MA. I said couldn't you have called and told me that and confirmed with me instead of asking for a photo of myself? Again repeated the script. I said I wanted confirmation it was cancelled within 30 minutes or I would file a BBB complaint. She said she had no guarantees it was up to IT. As of right now at 3:26pm I have no confirmation of an order or a cancellation I placed this morning, but there is still a charge on my card. Email, chat and called. I obviously can't show up at their Florida office myself which is what I think they are banking on! They know I can't and I'm a sitting duck at this point, they have my name, address, email and credit card number. Now they have my work phone number that I called from. I am pretty upset.
