Trouble with Disney Movie Club

DZNEE4US

Mouseketeer
Joined
Jul 30, 2010
Messages
425
:mad:I bought a few DVDs on 11-19. I am yet to recieve them (12-16)! I called yesterday, and the CM said that the items I ordered are in stock, and did not understand why they were delayed. She said she would put a rush on the order. However, when I checked my account today, it still says "processing". It takes them a month to PROCESS an order??? I am thinking about calling them by the end of the week if I don't see a change. She said I should get them by Christmas. WELL I HOPE SO- SINCE I ORDERED THEM BEFORE THANKSGIVING, AND I ORDERED THE DVDS FOR CHRISTMAS!!! I know the club is slow, but come on. I have fulfilled my "commitment" to them, so I may just say "saya nara" and ignore their mail. Has anyone else ever had something like this happen? :mad:
 
They do take a long time to come, but I have never bought the dvds as gifts so it never bothered me.

I will cross my fingers for you!
 
I feel your pain - that is crazy to have to wait that long. I have never paid a lot of attention to how long stuff took from DMC until I ordered Toy Story 3. I pre-ordered it through the club and was advised it would not ship until the release date. Well...okay, I can live with that. It ended up taking about 2 weeks to get to me. I was not real happy. I could have bought it cheaper at Target and had it on the day of release.

TS3 was the movie that fulfilled my obligation to the club so I think I may just cancel now. I did not order Fantasia through them because I wanted it right away. I guess it is not costing me anything to keep the membership. I do like the ability to respond on-line.

Good luck with getting your movies.....keep us posted.
 
I called them again, and this time they said it was on the truck. Latter in the day, I got an email notice that it was shipped. Wouldn't you think they would throw in express shipping? Over they phone, they said I should get it by Christmas- isn't that nice??!?! Still- no explaination why it was sooo late. I ordered it on 11-19, and it shipped on 12-16. Nothing was out of stock, either!!!!
My membership obligations to them ended when I ordered Beauty and the Beast. I don't plan on using them again. You can get things cheaper, quicker elsewhere. They really don't offer much that's exclusive (more like anything that you'd want). It would be nice if they'd open the Disney vault for members. That might make it worth my while.
 

we had the same issue with toy story 2 it took forever and my son was so upset. We ended up having to rent it through red box. If I had known I would have got it at target as well. Plus they have yet to offer the new tinkerbell movie. TS3 was my last but I will keep it for offers and non new releases.
 
It's Monday, 12-20 and low and behold- my movies arrived via the U.S. Postal Service! All of my orders from everywhere are now complete!
YES!!
MERRY CHRISTMAS!
 
I'm glad you got them. I wonder what the problem was? I know that when I've ordered from DMC I've received my movies within a few weeks, not over a month!! That's crazy!
 















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