Trouble making reservation

[Redbudlover]

I have been a DVC member for over 10 years and an annual passholder that long as well. I say this because I started trying to make a reservation last night for one night this coming January and have NEVER experienced so much trouble.
To begin with I found one room with a passholder rate 12/14 and added a 2 day hopper for my DH. then I started trying to buy it. After three separate tries with credit cards I pay off each month I kept getting error messages saying my purchase didn't go through. So I chatted. Chat person said cards get 'stuck" sometimes and suggested another browser. I tried IE which of course froze up which is why i nver use it. Then I tried firefox which also didn't work. So this morning I tried again from my telephone. Also didn't work so then I called.
The first card did not work - i gritted my teeth and gave a second card. This one went through. Of course I now needed to do a separate purchase for the hopper - couldn't do it all together because it was not a package. So we did the second purchase. Cast member said he would email confirmation for the resort but it did not arrive. The confirmation for the card arrived. So I decided to call to get the confirmation number and was on hold for 15 minutes. Then they could not find the reservation. I am now sitting on hold again while the cast member tries to find my ressie. What in the world is going on with Disney?

 

[Wood Nymph]

I have been a DVC member for over 10 years and an annual passholder that long as well. I say this because I started trying to make a reservation last night for one night this coming January and have NEVER experienced so much trouble.
To begin with I found one room with a passholder rate 12/14 and added a 2 day hopper for my DH. then I started trying to buy it. After three separate tries with credit cards I pay off each month I kept getting error messages saying my purchase didn't go through. So I chatted. Chat person said cards get 'stuck" sometimes and suggested another browser. I tried IE which of course froze up which is why i nver use it. Then I tried firefox which also didn't work. So this morning I tried again from my telephone. Also didn't work so then I called.
The first card did not work - i gritted my teeth and gave a second card. This one went through. Of course I now needed to do a separate purchase for the hopper - couldn't do it all together because it was not a package. So we did the second purchase. Cast member said he would email confirmation for the resort but it did not arrive. The confirmation for the card arrived. So I decided to call to get the confirmation number and was on hold for 15 minutes. Then they could not find the reservation. I am now sitting on hold again while the cast member tries to find my ressie. What in the world is going on with Disney?

Can you see the reservation in your MDE account? It usually appears right away.