OT Buzz Litebeer,
Several things to think about, first is that with the societal lack of understanding and systemic discrimination most ASD parents have had to be a little more “aggressive” to get there child’s needs met (not that this is an excuse for impolite behavior). Even WDW is far from being perfect (in both CM training and accommodations) so that is also a consideration especially if a family has had a “difficult” situation before they came to you. Thinking that any families of ASD children (with a few rare exceptions) would not prefer to be able to use the standard queues, show a serious gap in WDW CM training and understanding of the ASD experience. Most ASD families make some attempts to use the standard queues (without doing significant damage to the ASD individual’s anxiety state and being disruptive to a point where it is inconsiderate to other guests) Many times you would have no idea that my son is Aspergers when he is in the standard queue (of course other times it is quite obvious to anyone trained in ASD) so how would you know if families are making “attempts”.
If you see a parent of an ASD child crying at WDW it may because they are sad, but it is more likely that their child has been able to accomplish something that they have never been able to do before like go on a challenging ride, make it past noon without becoming overstressed, make it through a standard queue or even just walk up to a CM and say hello or just giving a big hug.
One other thing to remember is that it is very likely that at least one parent, and possible other members of the immediate family have some Autism spectrum characteristics and no mater how well “adapted” they are can become a factor during “unpracticed” stressful times (again not an excuse for impolite behavior, just reality of us being required to adapt to your neurotypical society).
bookwormde