DeeCee735
"How Do You Know of the Key?"
- Joined
- Mar 1, 2001
- Messages
- 3,889
Trip report for both BWV and parks:
Travel party - Myself, husband, daughter, son-in-law, 2 toddler grandkids, son and daughter-in-law
Focus: Grandbabes & Star Wars Land for son-in-law.
I'll start with the good, I loved Disney for a long time, so good first.
A shout out to Gerald at the BWV who assigned our rooms. Thank you for paying attention to all three of my requests! Being this was a family trip including a 2 bedroom lockoff and a studio and the toddlers, I had requested close to lobby, lower floor and especially close to each other. Gerald arranged for all three and while room 2059 is the noisiest room in the resort (nothing to do with Gerald or the job well done he did for us), the proximity to each other was perfect and came in very handy when the stomach virus hit 4 of us at different times!
A huge thank you to Cindy and Jimmy, on call managers at the BWV, for everything they've done to help us with anything and everything we needed when the babes, my daughter and myself got sick. How horrible an experience that virus was!! Thankfully it hit the night before check out for my daughter and her son and then myself the morning of check out. My granddaughter had it earlier in the week but only for a few hours.
Cindy did everything she could and kept me in my room an extra night because I couldn't get out of the bed, except for getting sick that was, and both Cindy and Jimmy worked with me to cancel an upcoming trip (on borrowed points-returning leftover points to original use year) to access points to use for the extra night stay so desperately needed. They sent housekeeping to disinfect, with extra towels, paper towels, tissues, blankets, and anything else we needed. They offered to send medical assistance and called to check in multiple times. I cannot say enough about how well we were taken care of.
Justin, from Clarksville, (don't remember the state, maybe Ohio) at Guest Services in DHS. While the experience in that park was a complete wreck, Justin was great! He helped straighten out a few things gone amiss on the app for my son-in-law with a couple of extra fast passes thrown in (not for the most popular rides) for the enormous inconveniences we dealt with at DHS for over a day! And, he did it with a smile, patience and grace. Thank you Justin!
Now for the not so good.
We had a family trip from Saturday February 15 to Wednesday, February 19th, 2020. We are DVC members since 2000 and have been bringing our children since 1996. Now we have grandchildren (two toddlers) and have hoped to continue our wonderful Disney vacations with them.
Unfortunately, the park experiences of this week have forced us into the decision of staying away from Disney parks for years to come. Not the resorts, but my husband and I are done with the parks and my kids aren't looking to go back for years.
For the last couple of trips (November 2019/February 2019)I saw how much the parks have changed and how much Disney has changed regarding it's guest satisfaction. However, this past week's family trip has solidified just how bad it's gotten.
What Disney falls miserably short in is managing the crowd levels in the parks. I don't think they care to even bother trying to manage the crowds. In fact, I think its just the opposite. Disney now charges top dollar to enter the parks, closes them early a few nights a week for "special ticketed events", charging just about the same as a full day park pass for these special events, and ultimately "double dips" in bringing thousands more visitors to the parks each day. For what purpose? Not the purpose of guest satisfaction, certainly not the purpose of a "magical" visitor experience, no, not at all. For the purpose of making more money.
It used to be a place for children of all ages. Now, bringing little ones to the parks is NOT a good idea. The parks are over crowded, the wait times, even for the little ones rides, are too long for children to tolerate. They are overwhelmed and uncomfortable, as are the adults with 175 minute wait times for rides such as Kilimanjaro Safari. What?!!! We shouldn't have to "tolerate" anything with the money we pay to be there. We should pay for our vacations and enjoy them as we see fit.
Rise of the Resistance? Yes, we agreed to rise at dawn, get to the park before opening, tap into the park, open the app (sound ridiculous yet? because it is), and hit join boarding group at 8:00 on the button. Two of us got into a boarding group, two of us didn't - app glitch, of course. It was called at 8 p.m. We ran back into the park and waited a bit on line. Just got into the ride and..... it broke down. Here you go people, everyone out. Here's a "free" fast pass, return tomorrow. My SIL had a three day, one park a day pass that expired this trip. First day was used to get into DHS that day. Next day was for Epcot, day after MK. No worries, he was told he will be issued a one day entrance ticket to HS to come back tomorrow and use the FP to get onto ROTR. Okay, great, thanks.
Next morning, back into HS, after rearranging (and losing some of our plans) our EPCOT day with the family. We arrive at the ride only to find out it just broke down again.
Then SIL realizes that the one day entrance ticket wasn't used, but his three day expiring pass was instead. We tell the CM at the ride and they direct us to a Guest Services queue at the ride. We wait 20 minutes to speak to this CM at this Guest Services (not an actual guest services - it was set up at ROTR specifically for this ride), and she tells us she cannot help us with her ipad, that we need to go over to Guest Services at the beginning of the park, where they have computer terminals. We head over there, another hour spent waiting to fix the glitch with a promise that we won't have a problem with it being fixed. We could have done something else in the park during that time. Disney promotes ROTR as an amazing ride, or should I say an amazing broken ride? They need to come through on what they sell. Ride isn't ready to be opened.
Disney is a place I used to love emphatically. So much so, that all who know me wouldn't even consider taking a trip here without talking to me, the Disney "expert". I've taken just about everyone I love there and have done so for years.
I just fell completely out of love with Disney and Universal is looking fantastic. The last three trips piled up, and this past trip killed it. We can't walk through the parks and enjoy the atmosphere, or stand on the lines without actual pain with ridiculous hour and a half long waits (or longer). Who would want to? Not me, not us, not anymore.
Disney - get it together. You've lost focus. It's all about money now, where's the magic in that?

Travel party - Myself, husband, daughter, son-in-law, 2 toddler grandkids, son and daughter-in-law
Focus: Grandbabes & Star Wars Land for son-in-law.
I'll start with the good, I loved Disney for a long time, so good first.
A shout out to Gerald at the BWV who assigned our rooms. Thank you for paying attention to all three of my requests! Being this was a family trip including a 2 bedroom lockoff and a studio and the toddlers, I had requested close to lobby, lower floor and especially close to each other. Gerald arranged for all three and while room 2059 is the noisiest room in the resort (nothing to do with Gerald or the job well done he did for us), the proximity to each other was perfect and came in very handy when the stomach virus hit 4 of us at different times!
A huge thank you to Cindy and Jimmy, on call managers at the BWV, for everything they've done to help us with anything and everything we needed when the babes, my daughter and myself got sick. How horrible an experience that virus was!! Thankfully it hit the night before check out for my daughter and her son and then myself the morning of check out. My granddaughter had it earlier in the week but only for a few hours.
Cindy did everything she could and kept me in my room an extra night because I couldn't get out of the bed, except for getting sick that was, and both Cindy and Jimmy worked with me to cancel an upcoming trip (on borrowed points-returning leftover points to original use year) to access points to use for the extra night stay so desperately needed. They sent housekeeping to disinfect, with extra towels, paper towels, tissues, blankets, and anything else we needed. They offered to send medical assistance and called to check in multiple times. I cannot say enough about how well we were taken care of.
Justin, from Clarksville, (don't remember the state, maybe Ohio) at Guest Services in DHS. While the experience in that park was a complete wreck, Justin was great! He helped straighten out a few things gone amiss on the app for my son-in-law with a couple of extra fast passes thrown in (not for the most popular rides) for the enormous inconveniences we dealt with at DHS for over a day! And, he did it with a smile, patience and grace. Thank you Justin!
Now for the not so good.
We had a family trip from Saturday February 15 to Wednesday, February 19th, 2020. We are DVC members since 2000 and have been bringing our children since 1996. Now we have grandchildren (two toddlers) and have hoped to continue our wonderful Disney vacations with them.
Unfortunately, the park experiences of this week have forced us into the decision of staying away from Disney parks for years to come. Not the resorts, but my husband and I are done with the parks and my kids aren't looking to go back for years.
For the last couple of trips (November 2019/February 2019)I saw how much the parks have changed and how much Disney has changed regarding it's guest satisfaction. However, this past week's family trip has solidified just how bad it's gotten.
What Disney falls miserably short in is managing the crowd levels in the parks. I don't think they care to even bother trying to manage the crowds. In fact, I think its just the opposite. Disney now charges top dollar to enter the parks, closes them early a few nights a week for "special ticketed events", charging just about the same as a full day park pass for these special events, and ultimately "double dips" in bringing thousands more visitors to the parks each day. For what purpose? Not the purpose of guest satisfaction, certainly not the purpose of a "magical" visitor experience, no, not at all. For the purpose of making more money.
It used to be a place for children of all ages. Now, bringing little ones to the parks is NOT a good idea. The parks are over crowded, the wait times, even for the little ones rides, are too long for children to tolerate. They are overwhelmed and uncomfortable, as are the adults with 175 minute wait times for rides such as Kilimanjaro Safari. What?!!! We shouldn't have to "tolerate" anything with the money we pay to be there. We should pay for our vacations and enjoy them as we see fit.
Rise of the Resistance? Yes, we agreed to rise at dawn, get to the park before opening, tap into the park, open the app (sound ridiculous yet? because it is), and hit join boarding group at 8:00 on the button. Two of us got into a boarding group, two of us didn't - app glitch, of course. It was called at 8 p.m. We ran back into the park and waited a bit on line. Just got into the ride and..... it broke down. Here you go people, everyone out. Here's a "free" fast pass, return tomorrow. My SIL had a three day, one park a day pass that expired this trip. First day was used to get into DHS that day. Next day was for Epcot, day after MK. No worries, he was told he will be issued a one day entrance ticket to HS to come back tomorrow and use the FP to get onto ROTR. Okay, great, thanks.
Next morning, back into HS, after rearranging (and losing some of our plans) our EPCOT day with the family. We arrive at the ride only to find out it just broke down again.

Disney is a place I used to love emphatically. So much so, that all who know me wouldn't even consider taking a trip here without talking to me, the Disney "expert". I've taken just about everyone I love there and have done so for years.
I just fell completely out of love with Disney and Universal is looking fantastic. The last three trips piled up, and this past trip killed it. We can't walk through the parks and enjoy the atmosphere, or stand on the lines without actual pain with ridiculous hour and a half long waits (or longer). Who would want to? Not me, not us, not anymore.
Disney - get it together. You've lost focus. It's all about money now, where's the magic in that?
