hiroMYhero
I'm satisfied with my care...
- Joined
- Dec 20, 2014
- Messages
- 18,567
There is a problem with FP booking these past few days. Don’t call and wait until IT fixes the program.I’m having a FP issue. I decided, after following this thread, to go back and duplicate some FP. I was told by a CM a few weeks ago that this is not allowed; she “helpfully” switched them back to what they originally were for me. I have been hesitant since then to go back and try duplicating, but just a few days ago I decided to give it a try.
Now I am having a different FP issue (I am being told my maximum FP limit has been reached on a day I have no FP booked). I believe I will need to call tech support to get this fixed. I am reluctant to do this now that I have gone back and duplicated my CL FP. I suppose I could un-duplicate, call and get my problem addressed, and then go back and re-duplicate.
Are you more than 60 days out and how many ticket entitlements do you have? How many days of FPs do you have? A DSS CM can’t help with a ticket entitlement FP issue.